Rated 4.3 out of 5 by 36
Rated 5.0 out of 5.0 by Josephine64 Perfect stay
Found this great hotel while driving cross country. Very nice lobby, restaurant and rooms. The perfect stay!
05 November 2013
Rated 4.0 out of 5.0 by VacationerFromIndiana Good value for rooms and services.
We enjoyed this hotel from check-in to check-out. The front-desk staff were very friendly, the rooms were clean and comfortable, etc. My only issue with the room was that the air conditioning unit had a funky smell to it (room 313). It wasn't overwhelming, but it wasn't pleasant either.
As for the restaurant (Max's), we had one good experience and one VERY bad experience. The good experience was for dinner on a Friday night. The menu had plenty on it, the waitress was entertaining, and the pricing and quality of the food we ordered was good. However, we had a completely different excperience for breakfast the next morning at Max's. The restaurant was not very full, yet we had to wait at least 5 minutes to be shown to a table that had a dirty plate sitting on it. The service that morning was awful. We weren't able to get out of there in under 90 minutes. And the pancakes I ordered were sub-par and way overpriced just to throw a half dozen chocolate chips on them and charge extra.
Still, everything else about the hotel was pretty darn good and we would recommend it.
16 October 2013
Rated 5.0 out of 5.0 by WhCa Accommodating for a large group
Staff were very helpful and attentive to our needs - approximately 20+ rooms accommodating out of town visitors for a wedding. Rooms were clean and comfortable.
Only negative encountered ws the understaffed restaurant (Max's) during the morning hours. The food was good but delivery was quite slow.
09 October 2013
Rated 4.0 out of 5.0 by BMWlover great bed and a killer restaurant
We're from the Bay Area and were up for a weekend in apple season. When checking in we were told there were 7 weddings going on. We thought "oh no - there goes our quiet stay". But nope - never heard them. The bed was comfortable - maybe one of the best hotel beds we ever had. And Max's restaurant is great. We've been to several in the Bay Area and this one was right up to snuff with them all. Unusual for us we did 3 meals there and loved them all.
03 October 2013
Rated 5.0 out of 5.0 by AJ5133 First Timers
I'm very impressed. First time we stay and it definitely was that the right choice for us. thank you.
01 October 2013
Rated 5.0 out of 5.0 by Ed1950 Short but sweet
In town for business; after long day of travel was nice to be treated great by check in staff. room was quiet, clean and comfortable.
28 September 2013
Rated 2.0 out of 5.0 by mcs1 Needs improvement with front desk customer service and late check in time.
Overall the hotel was well kept and the room was comfortable and clean. Our disappointment came to play when trying to attend a 5 pm wedding and your check in time is 4pm . I called ahead 3 times that day and was told we were on a priority list. That doesn't help when you need to shower and dress for the event after a 6 hour drive and then drive another 17 miles to get to the wedding facility.That check in time is very late in the day which caused us to arrive late to the wedding. While waiting at the front desk, there were several other hotel guests that were as stressed out as we were and complaining about such a late check in time. So it was not just us! I will not recommend this facility even though it is comfortable and clean. On a side note, The bed pillows were very small therefore we had to request additional pillows to be sent up.
As for the the front desk staff, they barely choked out a smile. It was not as inviting and professional as should be expected.
25 September 2013
Rated 5.0 out of 5.0 by Tica1 Exceeded my expectations
We had confirmations on the block of rooms reserved for the wedding guests when we traveled to Auburn to attend a relative's nuptials. Prior to the trip we needed an extra room but the hotel was sold-out for those nights. The staff encouraged me to call to check on cancellations. In spite of me calling almost daily, the personnel remained very nice and professional every time. Finally, we were able to get the extra room, thus allowing my entire family to be together in the same place. The rooms were comfortable and bathrooms were clean. We enjoyed the group of musicians playing by the pool and the wine-tasting bar. I noticed that this hotel is pet-friendly and probably the last sanctuary for smokers but none of these interfered with our wonderful stay. We enjoyed the surroundings and the very friendly staff and will certainly stay here again if we come back to the Auburn area.
25 September 2013