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Rated 3.8 out of 5 by 149 reviewers.
Rated 2.0 out of 5.0 by first impressions Quite frankly this could be the best hotel in the chain. The problem is the first staff I met were at check in. Two people in front of me checking in and two front desk staff personnel checking them in. I line up in the gold elite line. When the first person is done checking in the staff member announces she has to eat and leaves me standing at the desk. I move over and wait while the staff member is checking in a guest. She fkurts withe them and offers them free drinks at the bar. After a total of 20 minutes waiting to check in its my turn. I get checked in woman turns her back to me and I have to ask where the elevators are. Pretty much ruined my stay after working 13 hours all I wanted was to get to my room. My stay got extended for an extra 10 days I moved to a different chain. I won't recommend your hotel because your staff just wasn't concerned about my stay 29 August 2014
Rated 4.0 out of 5.0 by Business Trip to Auburn Week of Aug 17 The hotel amenities themselves were absolutely fine, but there exterior doorways were REALLY offputting with a constant guantlet of smokers in the doorway seemingly at ALL times. It was really foul smelling and it felt like I had to work my way through that group in and out of the hotel each time. For that reason alone it negatively colored my impression of the hotel 24 August 2014
Rated 4.0 out of 5.0 by A value and also comfortable This hotel has everything you'd need for a short stay. It is clean. My room did not have a thick curtain to block the light coming from the indoor pool so my room was not dark at night. 22 August 2014
Rated 4.0 out of 5.0 by Good Night Sleep Minor flaws, but overall a quality hotel and staff. 21 August 2014
Rated 4.0 out of 5.0 by comfortable bed and great service I had to travel for business. I enjoyed the room and breakfast. 19 August 2014
Rated 4.0 out of 5.0 by Comfortable sleep and great front desk service Really enjoyed my sleep, very comfortable beds. Very clean rooms and hotel overall. I would definitely stay at this hotel again. 15 August 2014
Rated 2.0 out of 5.0 by POOR FRONT DESK CUSTOMER SERVICE On a whole our stay was decent, as far the hotel comfort. The young man at the desk was was obnoxious and condecending and unfortunately was at the front desk our ENTIRE 3 night stay. Many other guests had problems with him too. Several families (we were there with 1 of 4 wedding groups) including ours will probably not stay at a Holiday Inn again. Our room did not get cleaned untill after 5pm the first day & my brothers room never got cleaned. Also the same person made a mess with the room charges, several were charged to someone elses credit card. we are still straightening that mess out a week later. We were at the Auburn NY Holiday Inn. If your travel plans include staying at this hotel I would NOT recommend it. 15 August 2014
Rated 3.0 out of 5.0 by Ratings for 8-09 & 8-10, 2014 Generally a good experience, but a bit pricey for creature comforts. We had trouble with toilet flushing all the way. It took 3 attempts even for just water. Had the same issue when we stayed two years ago. Food & eatery were very good. Otherwise a good experience and we would recommend, but with these qualifications. 14 August 2014
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