Rated 3.9 out of 5 by 53
Rated 5.0 out of 5.0 by Fire4cover Best Stay
Very clean breakfast is hot and taste great very friendly staff will stay again when I'm in town
13 November 2013
Rated 5.0 out of 5.0 by Schaf 5 Day stay
Stayed for five days to visit with my son. Very clean and friendly place to stay. Close to I20 but pretty quite. I plan to stay here again next trip despite several other hotels near by.
01 November 2013
Rated 2.0 out of 5.0 by Rhonda64 Good Hotel/Horrible Manager
I arrived at the Holiday Inn Augusta West I-20 on Friday, September 20, 2013 about 10:00 P.M. Checked out on September 25, 2013. I had a normal friendly check-In with the customer representative who remembers me on a yearly basis. My room was cleaned daily, no problems with staff or amenities. On the day of check-out I was told that my credit card had been billed $201.14 days before check-out time. I questioned the charges and the representative did not know why. I asked to speak to the hotel manager and was told that she would not be in until 9:00 A.M. and it was now 8:00 A.M. I decided to wait to speak to the manager before completing my check-out because I wanted to know why my credit card had been charged money the week before check-out. I had 720 miles to drive, alone as a female, to return home. I called Customer Care while I was waiting and voiced a complaint. Customer Care called and spoke to the manager at 9:00 A.M., called me back and wanted to know why I was upset because my card was charged. I told Customer Care that I pay cash when leaving the hotel each year and that my card should not have been charged anything a week before check-out. The Customer Care Representative seemed the least bit concerned. When I met with the manager she told me that my reservations had been cancelled the first night because I did not show by 4:00 P.M. I told the manager that as a female driving 720 miles to get to that particular Holiday Inn - it is difficult to get there at 4:00 P.M. I told the manager that if she had checked her hotel records she would have found that I stay at that particular hotel every year, the same month, the same week and the same amount of days and I am never there by 4:00 P.M. WHY cancel my reservations? There was no response. The manager then told me that she had the housekeeping staff watching and checking my personal belongings to see if and when I would leave the premises. Did this woman (manager) think I was going to sneak out without paying? Since I was a returning loyal customer, why didn't this manager have the common sense to pick up the house phone and personally call me to ask "when will you be checking out" and explained her reasoning for asking. Instead she had housekeeping watching me as if I was an escaped criminal the police was looking for in Augusta. I did not receive the courtesy and respect due. This particular manager should be suspended for a week without pay and during that week entered into a customer service class. I am POSITIVE this manager does not treat everyone the same!!! I was horrified that this manager had the gall to tell me that she had housekeeping watching me as if I was a guarded prisoner. People, it was not the hotel - just the horrific management stemming from one individual.
24 October 2013
Rated 2.0 out of 5.0 by Thelong1 hey
Nice place for a trucker! Need a big rig because there.
23 October 2013
Rated 4.0 out of 5.0 by AuntT2 Comfortable and Clean
We stayed two nights for my niece's wedding 20 minutes away. We booked adjoining rooms, our two daughters stayed in the room with the two queen beds. Our room was clean with plenty towels in the bathroom. I was a bit disappointed our room did not have a safe. The girls' room did have a safe.. I thought the breakfast the first day was pretty bad. Apparently a swim team had eaten before us and they had to replenish but did not have a good variety. The second morning we had a better breakfast. The server was very pleasant and sweet, kept our coffee re-filled. I would recommend this hotel for its convenience and value.
19 October 2013
Rated 1.0 out of 5.0 by TigerLady NEVER again
I could go on for pages about what problems we had with this property. Management was rude and unhelpful, hotel maintenance was shoddy at best , and common courtesy and ability to bill accounts correctly was never seen.
I have contacted the corporate office on this hotel. As a seasoned traveler, I was horrified that such a bad hotel stay existed.
Save your money, and book somewhere, ANYWHERE else..
17 October 2013
Rated 5.0 out of 5.0 by Spencer3 Will return to this location
Thanks to April and the wonderful staff in the new clean Holiday Inn we LOVED our stay near Augusta GA
10 October 2013
Rated 5.0 out of 5.0 by Patty71 Great service
April, at the Front Desk was very friendly and recognized that we
where IHG members. After a long trip it was nice that there was
a full restaurant in the hotel. The breakfast buffet was good and the
restaurant staff was friendly , they would ask if there was anything else we needed. Would stay here again. Easy access on and off I 20
08 October 2013