Rated 3.9 out of 5 by 76
Rated 5.0 out of 5.0 by Beckles17 Great People
I was digging in my purse for change to pay for a soda and the guy at the front desk was laughing with me and making jokes. Great customer service! He was awesome. I needed to check in about 5 hours early and they said it was no problem! Added my points on for me with out hesitation. Very clean.
The only thing I would complain about is the maintenance guy... he came in to the fix the phone and bashed a fellow employee saying "I told her how to fix this so many times, she could have fixed this herself instead of calling me" it was pretty awkward and unprofessional. Every time I was leaving or coming back he was outside smoking cigarettes. Maybe have a designated smoking area for employees in the back? Otherwise everything was great!
24 September 2014
Rated 4.0 out of 5.0 by CarmineTW My Review
Overall, this is another Holiday Inn. This location had multiple WIFI connections which provided a more reliable and faster service.
Breakfast buffet was not hot and was bland. Breakfast service was mediocre.
The Bar did not have white wine.
17 September 2014
Rated 4.0 out of 5.0 by curbside77 Friendly Atmosphere
Staff were great, enjoyed my stay here. Fast check in, great breakfast and always someone willing to hep out with any questions.
16 September 2014
Rated 5.0 out of 5.0 by Viking13 Always a Great place to stay
Friendly efficient staff and a great location within walking distance to several restaurants.
15 September 2014
Rated 1.0 out of 5.0 by LDC7251 Poor Front desk help and reservations
We called the Holiday Inn and made reservation ahead of our visit. We understood what the room rates were. We asked for a confirmation e-mail of the cost. When we got ready to check out the clerk could not give me a receipt because the printer was broke. We checked out and she said she would e-mail me a receipt. I said that was fine .Five hours later we got home and saw the receipt. We saw that we had been overcharged 9 dollars more per night. We stayed 2 nights , so the overcharge was 18.00 dollars .I have called three times and made them aware of the mistake. The manager does not return my calls. Larry Illinois
11 September 2014
Rated 5.0 out of 5.0 by gary6000 Business Meeting Visit
Hotel was very clean, staff was very friendly and helpful. I would recommend this hotel to anyone staying in the Aurora area.
10 September 2014
Rated 5.0 out of 5.0 by Capitol Tour Guide Perfect accommodations
Inside and out the building was spotless. The building is 7 years old and appeared brand new. The staff was very polite and professional. The bed was amazingly comfortable. I would not hesitate to stay at this hotel again. Anyone that did not like their stay at this hotel was nit pickn!
07 September 2014
Rated 5.0 out of 5.0 by Vball dad Back again
This is our second stay at this HI and we will be back there 2 more times in September for our daughter's volleyball games at AU. This is a very nice Hi. The desk staff helped us with directions to get to places around the area.
04 September 2014