Rated 3.6 out of 5 by 129
Rated 5.0 out of 5.0 by trvelway Great Hotel- business trip
To save on cost I did not rent a rental car. The hotel provided airport shuttle and service for a 2 mile radius. It worked for my trip and all the hotel staff were very nice and helpful. The hotel is right off of lake which makes a for a great running spot. Will be staying again.
26 November 2013
Rated 1.0 out of 5.0 by Naraya Resort - Did not meet our expectation
My parents-in-low arrange wine & strawberries to be delivered to the room but it never arrived till nearly our last day when I requested it. Lack of choices of food specially if you vegetarian like myself. Staff were friendly and I do not blame them for the poor experience we had. Needless to mention how overpriced everything was in our view. It was a work/honeymoon trip that we will never forget but sadly the hotel overall did not make it extra especial. My appreciation goes to April, the reception girl who was very kind to us in arranging a complementary wine & strawberries.
25 November 2013
Rated 1.0 out of 5.0 by MarkF1 A very tired hotel
I stayed here for 4 nights over the period of the formula one race weekend. On arrival at 3pm I was told that my room wasn't ready yet and that it would be another 45mins or so. This was after a 6hr drive. Not a good start. I elected to have a different room that was ready and would save some money on the ridiculously inflated prices for this weekend. The room was old and not particularly clean. Of the 4 days that I stayed out of the two elevators that they had one was always broken. On two occasions that I needed it both elevators were broken and I has to walk down the stairs from floor 7. This included the morning when I had to check out with some pretty heavy bags. Overall for the money I would never stay there again. The only pro that I can say is its location near to Rainey Street.
21 November 2013
Rated 5.0 out of 5.0 by scribb1 Love this hotel
The staff and the service is awesome. I travel to Austin for business on a regular basis and this is always my first choice for hotel stays. Even though I could stay closer to the Capitol, I prefer this hotel due to staff, services and location.
14 November 2013
Rated 5.0 out of 5.0 by BarbUT73 Staff Goes the Extra Mile
Our family has been coming to this hotel annually for over 30 years and have never been disappointed in the service, customer relations, and quality of the property. The staff really goes the extra mile to make our stay wonderful!
06 November 2013
Rated 4.0 out of 5.0 by tsolo888 Great staff, old hotel.
The staff was wonderful and the hotel was clean, but it is really showing its age. Unfortunately the entire hotel probably need to be refurbished.
05 November 2013
Rated 2.0 out of 5.0 by Kcurryb7 Would not stay here again
Worst hotel I have ever stayed at. Shower was broke and had to be fixed. AC was working on and off. The best was water was leaking from the room above and flooded my bathroom.
02 November 2013
Rated 2.0 out of 5.0 by Spud122 Good location, but...
The hotel is located on Town Lake, so it's fairly convenient to downtown. Room smelled musty; carpets were dingy, vents were oozing dust and dirt; they obviously had not been vacuumed in ages. We also felt the maids must have cleaned quickly rather than thoroughly! On the positive side, when we complained about the cooling unit banging all night, a repairman did arrive promptly and fixed the problem the next morning. We had one meal in the hotel restaurant -- would not eat there again.
31 October 2013