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Rated 4.1 out of 5 by 593 reviewers.
Rated 5.0 out of 5.0 by Great service and comfortable bed The services were excellent at this hotel. The staff were very friendly and accomodating and our room was very spacious. We were very impressed because we live right in town and it felt like we were on a mini vacation out of town. Thanks for making us feel special. 23 December 2014
Rated 5.0 out of 5.0 by We will be back for an ARMY win in 2016 Our family stayed here for ARMY / navy 2014, and had a wonderful time. Every staff member from the front desk, to the restaurant, to housekeeping were great!The hotel was clean, efficient, and we felt safe the entire time. Great job! See you in 2016, but this time ARMY will beat navy! 19 December 2014
Rated 5.0 out of 5.0 by Outstanding Front Desk Staff I stayed at the Holiday Inn Inner Harbor from 7-12 December and I must say that from the moment I checked in I was provided with top notch customer service from the front desk staff. The front desk supervisor, Mr. H. Cunningham and Ms. L. Winfield went above and beyond to help me get settled into my accommodations and to answer the questions I had about the local area. Other members of the front desk staff that greatly impacted my stay were Mr. D. Newton and Ms. K. Doram. They expedited my checkout process, which saved me an invaluable amount of time. I would definitely stay at this hotel again and recommend it to others to meet their lodging needs. 17 December 2014
Rated 5.0 out of 5.0 by Welcoming the Comfortable The entire staff was extra friendly and accommodating. My sister and I felt very much at home with every contact in the hotel from the front desk, to the restaurant, to the nice little shop in the lobby. Cookies to welcome us. Hot chocolate in the lobby was a treat after a cold day. The deli in the lobby always had something good for us to eat or take to the room. We really appreciated the fridge and microwave in the room and made use of both. Most of all our room was clean, and extremely comfortable. It seemed the hotel had thought of everything to make our stay as comfortable as it could get. We love this hotel and look forward to another stay whenever we are in Baltimore! 16 December 2014
Rated 5.0 out of 5.0 by Holiday Inn (Inner Harbor) Overall, the stay was excellent. I have stayed in this hotel numerous times. There are a lot of positives: the hotel staff is friendly and helpful, room service is prompt with delivering food, and the hotel is within walking distance to numerous places in the downtown area. The only negative is hearing other doors slam from adjacent rooms. The walls seem to be paper thin when it happens. That is my only complaint and it happens every stay. Other than that, the stay and hotel is excellent!! 16 December 2014
Rated 5.0 out of 5.0 by Comfortable bed, Clean rooms and excellent staff From the warm greeting by the young lady at the desk to the great farewell from the front desk staff, Staff was excellent during the stay. This is probably my 12th stay at this property and service has always been good and gives the impression that they truly love having you. 16 December 2014
Rated 5.0 out of 5.0 by Enjoyable stay The front desk personnel were very personal and accomodating. We were down at the University of Maryland Hospital for a family emergency. John Hathaway went above and beyond in making our stay as comfortable and stress free as possible. Thank you. 15 December 2014
Rated 4.0 out of 5.0 by Baltimore Harbor Good location in a busy and historic area. Upon arrival we were greeted by a very helpful and knowledgeable registration staff person who not only answered our questions but made phone calls for us to find what we were looking for. The weather outside was frightful, cold and rainy for our visit to the Baltimore harbor. We walked in the rain and made the best of a weather situation but failed to enjoy the historic amenities as we had hoped. We will attempt our stay again when the weather is better. 13 December 2014
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