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Rated 4.3 out of 5 by 267 reviewers.
Rated 5.0 out of 5.0 AWESOME EXPERIENCE Me and my wife were greeted with excellent service and personal touch from our alighting point of taxi to 9th floor reception. We felt very comfortable as different service personnel came to engage with us, ensuring we were being taken care of. I would say this was much surpass standards even in the European region of Holiday Inn which I have stayed before. Great people and service. 25 February 2015
Rated 4.0 out of 5.0 by Good Service Front desk staff warm welcome. Housekeeping response quickly. Restaurant pay attention to customer. 24 February 2015
Rated 4.0 out of 5.0 by Extremely attentive and supportive staff Another pleasant stay. Indeed the staff are most attentive, provide every assistance and are extremely pleasant; both in the lounge and reception. 23 February 2015
Rated 4.0 out of 5.0 by feel at home I am very much satisfied with the warm welcome of the staff, they make me feel at home. This property is located at a very convenient place with all of necessary amenities for the businessmen. Each time I stay in Bangkok, I prefer to stay here and recommend this hotel to the businessmen. 23 February 2015
Rated 3.0 out of 5.0 by Lounge Access Would Have Been Nice As a Gold Member, just about every other hotel chain of which I am a member grants me lounge access or tries to give me an upgraded room as an encouragement to remain loyal to their brand. Apparently, IHG doesn't have the same policy: therefore, I'll just stay at a competitor next time who does recognize my loyalty and values my future business. IHG might want to reconsider its member policies and give a little consideration. 22 February 2015
Rated 5.0 out of 5.0 by Great Service & Comfortable I always stay at this hotel when in Bangkok and I never have any complaints. I book Executive Room and enjoy the Executive package and facilities. All staff warmly welcome me and always make me feel comfortable. The move of the lobby from the ground floor to L9 is an improvement as is the separate Executive Lounge access, breakfast in lounge and check-in/check-out. From concierge right through to chamber maids, all staff are attentive, receptive and provide an excellent customer service. The hotel location is ideal for all the leading shopping malls on Sukhumvit with many restaurants nearby. It is just10 mins walk from the nearest BTS (Phrom Phong). I would recommend this hotel to anyone who visits Bangkok. 21 February 2015
Rated 5.0 out of 5.0 Positive surprise I stayed at different Holiday Inn Hotels before and was positive surprised from this stay - The rooms look new very clean and comfortable the staff was very friendly. The hotel pool was a good place to relax after the city tour. The staff was really uncomplicated and we could take our drinks outside even it was late evening. 20 February 2015
Rated 5.0 out of 5.0 by Fantastic - as always I travel extensively accross Asia and this hotel provides the best level of personal service. Staff remember your name and make you feel valued rather than just another guest!! 19 February 2015
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