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Rated 3.9 out of 5 by 120 reviewers.
Rated 2.0 out of 5.0 by great hotel but ................. I have been stopping at this hotel for about 6 year now when in the area on business and my previous reviews will confirm that it was a great place to stay and the staff were fantastic and made you feel part of the group. Unfortunately I stayed earlier this month and on arrival completed the normal form and indicated that I required a paper in the morning and confirmed this verbally. The morning arrived - and no paper so I went to reception. The receptionist told me that I hadn't ordered paper and shrugged her shoulders and turned her back on me and walked away into a rear office. I spoke to Kevin the General Manager who offered to go to a local newsagents and get me one but by this time I needed to check out and get to work. I went to the reception to check out and I was once again dealt with by the same receptionist. Her first question was 'I hope everything was perfect for you'. I reminded her of the issue with the newspaper and again she didn't seem the least bit interested. She then offered to reduce my bill - so............ my company who cover my expenses benefit and I lose out as I would have received less Rewards Points ............... I know there has been a big change in staff here but common courtesy should always prevail. This, I hope is an isolated issue as the rest of the staff at this hotel are fantastic but it only takes one bad apple ................ 18 July 2014
Rated 4.0 out of 5.0 by Comfortable Hotel Quality, comfortable hotel with friendly staff on reception and in the breakfast room. 14 July 2014
Rated 5.0 out of 5.0 by comfortable clean room 3 night business stay, during a humid week, saw good use made of air con in room ! 30 June 2014
Rated 3.0 out of 5.0 Average hotel reasonable parking This was a reward night so I suppose I shouldn't have expected too much. The hotel is on an entertainment complex so there are lots of restaurants, cinema etc nearby. The staff are generally very helpful but the hotel looks very off putting from outside, and it is a bit worn inside. When I arrived at lunchtime there was no parking due to an event but later in the evening there was no problem. Parking seemed safe despite being close to bars etc. I had trouble with the TV which didn't work when I switched it on, all info on the hotel is on the TV so this meant I had no idea how things worked, meal times etc. It was fixed quite quickly but channels are limited. Overall an OK hotel but quite expensive for outside London 22 June 2014
Rated 4.0 out of 5.0 by Great Location, Friendly Staff This Hotel is ideally situated in the Festival Park at Basildon. It may look a little tired, but its very clean and comfortable and offers great value for money. 15 June 2014
Rated 4.0 out of 5.0 by Great Location, Friendly Staff This Hotel is ideally situated in the Festival Park at Basildon. It may look a little tired, but its very clean and comfortable and offers great value for money. 15 June 2014
Rated 4.0 out of 5.0 by good stay came to stay for a dance conference, easy to check in and room was comfortable and fairly big. Hotel had nice grounds. 12 June 2014
Rated 4.0 out of 5.0 by Alles gut nur das Internet ist zu teuer Alles super freundliche Mitarbeiter, immer sauberes zimmer Internet ist n Witz bei 6 euro pro Stunde (dann noch Highspeed anbieten und dann sinds 300kbit/s). Im 21. Jahrhundert muss Internet frei sein. 11 June 2014
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