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Rated 4.1 out of 5 by 258 reviewers.
Rated 4.0 out of 5.0 by Rooms dated....but great staff The rooms are in need of refurbishment but the staff service is always very friendly and helpful. Car park noise can be a problem. Functional for business purposes but would not stay for leisure purposes. June 24, 2015
Rated 4.0 out of 5.0 by Could be Better My second stay at this property and unfortunately was much less impressed than stay last year. Last year was very good and essentially the experience this time was not as good, mainly due to apparently less interested / less customer focussed staff. A shame really as I like this hotel and IHG in general. Maybe I caught them on an 'off day' this year? June 23, 2015
Rated 4.0 out of 5.0 by Great Service The staff and services are great. The bed is comfortable and the place is quiet and peaceful. The internet requires an upgrade. But the rest is fine. June 19, 2015
Rated 5.0 out of 5.0 by pleasant easy stay clean and comfortable. Good location for our needs. June 17, 2015
Rated 5.0 out of 5.0 by Excellent Hotel Best in Basildon. If you are seeking a hotel with great service and comfortable accommodations, this is the ONE. I will return and recommend to my collogues. June 16, 2015
Rated 4.0 out of 5.0 by Weekend break in Basildon Apart from a few minor hiccups the staff and hotel lived up to expectations. I would not hesitate to stay here again. June 16, 2015
Rated 4.0 out of 5.0 by Comfortable room poor breakfast room as you would expect clean and well presented. but the breakfast avoid, poor quality (not cooked to order and meeting being held by guests) and very poor value. go to the Toby inn instead. June 15, 2015
Rated 5.0 out of 5.0 by Thomas Would recommend this hotel I have stayed several times and not been disappointed. June 12, 2015
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