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Rated 3.9 out of 5 by 99 reviewers.
Rated 3.0 out of 5.0 by Poor initial reception. I don't normally write reviews, but on this occasion I have to comment on the poor initial reception service that we received at this holiday inn. After a 5 hours drive from Manchester on a Friday evening our initial reception was very poor. Being a platinum member and regular user of the Holiday inn group we usually know what to expect. On arrival the gentleman receptionists computer was playing up which was probably not helping, but on checking in we had to stand around for quite a long time juggling luggage whilst that problem was sorted, we then had to ask for the complimentary drink and snack voucher, ask for the internet access code, all of which are normally offered. There was never any recognition of us being priority club members and I have to say the initial reception was poor. Thankfully through the rest of our week-end the ladies on the reception were exceptionally friendly. The only other let down was that on a previous visit we had an excellent room at the front of the hotel, the room this time was at the back, smaller and overlooking the bins however it was to the same, very clean, standard. 12 February 2014
Rated 5.0 out of 5.0 by Lovely room comfortable bed great room service This hotel is in a very good area lovely hotel lovely room reception very good free drink given as room not quite ready orders food to our room never had this before food very nice both me. & hubby celebrating anniversary we paid in advance so we could have the Excitative room and very nice it was indeed hopefully will be able to have this room again thank you to all staff for z very lovely evening night. & morning see you soon X 12 February 2014
Rated 5.0 out of 5.0 by Wellcoming Hi my stay was great the staff are very welcoming at reception (Chris & Debbie). And having drinks with Kevin is a great way of meeting staff and other guests that you wouldn't necessary meet. 09 February 2014
Rated 4.0 out of 5.0 by Thnkyou to the staff Enjoyed our overnight stay and thanks to the staff who went the extra distance on arrival and then sorted out a suitable room for our party of eight to enjoy their meal in on a busy Saturday night. 29 January 2014
Rated 3.0 out of 5.0 by comfortable but breakfast dried out and gone past its best breakfast dried up and not inviting, had tea and fruit as rest looked bad. 29 January 2014
Rated 5.0 out of 5.0 by Friendly, helpful staff. I have stayed in this hotel many times and have found all of the staff helpful and friendly. Many thanks. 28 January 2014
Rated 5.0 out of 5.0 by Best hotel The staff are what make this hotel great , love staying here , they always remember your name and always smile 26 January 2014
Rated 2.0 out of 5.0 by Very Average friendly staff good service, no restaurant you have to eat in the bar at very low tables, very uncomfortable. Also not a ideal area (corridor) to be eating in. Dissapointing the hotel is becoming very tired looking and in need of lots of TLC. My advice would be to eat out on Bas vegas around the corner - better value for money and you can sit at a proper table and chair 15 January 2014
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