Rated 4.3 out of 5 by 79
Rated 4.0 out of 5.0 by Tmj5 Excellent Hotel. Very good service
Excellent hotel. Staff very friendly and efficient. Room excellent, food very good provided by helpful and friendly staff.
Very comfortable large double bed. The only thing missing was that there were no additional blankets in the room for cooler evenings. There was a good heating/air conditioning system but the inevitable background noise from the system can be distracting at night.
However I'm sure blankets would be provided on request and overall I would definitely recommend this hotel.
06 November 2013
Rated 4.0 out of 5.0 by boney conveinient stop over
good stop over from west country when travelling to gatwick or euro tunnel.
staff were excellent and pleasant surprise that all spoke good english with no obvious foreigners hired for lower cost.
21 October 2013
Rated 4.0 out of 5.0 by Pyramid1985 Good service, good value for money
First room stank of smoke, reported to reception and no quibble gave another room instantly.
Walls and doors not very good sound proofed. We had an early start and could hear children and adults talking, walking, shouting, running, doors slamming from rooms a few doors either side! Kept us awake for a couple of hours.
Room very clean, everything needed for a nights stay was there, bed comfy.
16 October 2013
Rated 5.0 out of 5.0 by liamb74 fantastic stay great staff!!
I would highly recommend this hotel, the staff are great and are very efficient and friendly. Nothing is too much trouble and they deserve a great deal of praise. I have to say that breakfast is a great highlight, so please say thankyou to James the breakfast chef who really makes a great poached egg!!
10 October 2013
Rated 4.0 out of 5.0 by millsand only one problem
Pleasant stay with hearty breakfasts and enjoyable meals, staff friendly and helpful. The only problem for me was the firm mattress,
but housekeeping helped by layering the mattress with 2 duvets. Shame there are no choices as with the pillows. I know this would be hard to achieve but toppers could be available especially if staying more than one night.
09 October 2013
Rated 5.0 out of 5.0 by CarolAP A great week-end break
A very restful experience with friendly, courteous staff.. Close enough to Basingstoke for shopping in the town centre. Take the bus if you don't want the hassle of parking.
There are several National Trust places of interest and the Milestones Museum in the vicinity
03 October 2013
Rated 5.0 out of 5.0 by liamb74 great stay
fantastic stay at this hotel. all staff very welcoming and professional. special thanks to JAMES the breakfast chef who makes the best omelettes I have ever had in my life.
01 October 2013
Rated 5.0 out of 5.0 by liamb74 great stay
had a fabulous stay at this hotel. staff are fantastic, very welcoming. special thanks to James the breakfast chef who made the best omelettes I have ever tasted in my life!
01 October 2013
Rated 4.0 out of 5.0 by Kenloc Niggles
1 Room was OK but very dark and a bit depressing
2 Bathroom was good but the hand basin had a nasty brown stain in it due to a damaged area which was a bit of putting.
3 Restaurant service gave priority to coach parties at the expense of other guests and the alternative arrangements were in one case not very comfortable and in another the room was very cold.
I quite like the hotel and have been staying there for many years and have seen many changes some not always for the best
01 October 2013
Rated 4.0 out of 5.0 by Assisi Business trip
The hotel was the venue for a recent training course, the provider of which uses IHG's Academy services. All staff delivered the experience I expected and encourage my return if my family needed to visit the area although, unfortunately, there are no leisure facilities here. The room was well presented & comfortable with a modern bathroom. I found all food to be excellent. Biggest negative: the bar prices.
29 September 2013
Rated 3.0 out of 5.0 by poshmob Small room
As regular Holiday Inn guests we were disappointed by the small room area. Insufficient parking in the car park nearest to reception but plenty if continue round. Only two disabled bays in front area near reception, more at the back.
Bed not as comfortable as the usual ones for HI.
Staff excellent and breakfast good.
26 September 2013
Rated 3.0 out of 5.0 by thomas1961 Could hear everything
Room very badly isolated could here the neighbour Breathe then the room next to you and the one living on top everytime he moved was like ther was an elephant Walking around in the room. Restaurant service was also unfortunatly quite bad. I ordered food and got my chicken and fries after 3 other guests that arrived 10 mins after me had both their starter and main served... i requested water to my wine and it took around 6 minutes to get it even though there was a max of 10 guestes in the restaurant and 3 people serving. Only positive is that the staff in the reception did their work really smooth on checkin and check out and all staff was really friendly when meeting them in the corridors.
23 September 2013
Rated 4.0 out of 5.0 by Cassie10 Excellent service
Excellent value for money, staff were polite and friendly, very enjoyable stay, would recommend it to anyone.
17 September 2013
Rated 3.0 out of 5.0 by Sinaben My Stay's and the Breakfast
I have been a Platinum member of the Holiday Inn IHG club for 10 years and in all my Stays Basingstoke do have to most tasteless Breakfast I have ever had. Slow Cooked Brioled (New Word for Slow boiled in Oil) eggs are a Joke, why are the not fried/Griddled correctly? Half cooked sausages and dried out Bacon. The Scrambled eggs are like porridge and the Poached Eggs take about 20 Minutes so get to the table and are like Gob stoppers. You are normally safe with the Holiday Inn Breakfast selection but not in Basingstoke.
I would suggest you go to the Garage and get a breakfast sandwich, better VFM and has taste.
30 August 2013
Rated 5.0 out of 5.0 by Sue1953 Clean and quiet
Easy check in and out, room clean with an excellent size TV. Quiet location, bathroom and shower just as I like it and as good as at home.
Staff very welcoming and polite.
Breakfast was served in two different rooms due to the main restaurant being refurbished on arrival. Both rooms were pleasant, clean cutlery, very good choice of food.
The overall value for two nights stay with breakfast in a quality hotel was excellent.
When visiting family in that area again I would choose the Holiday Inn without hesitation and would also recommend it to family and friends.
I have decided to choose the Holiday Inn for my stay while travelling back from an overseas holiday in October, as I was very impressed with the whole experience which is far superior than other hotel chains, which may be cheaper, but I feel you get what you pay for.
27 August 2013
Rated 4.0 out of 5.0 by NitetimeNeil Lovely room and even lovelier breakfast !
We stayed as a spontaneous one night stop over on our way back to Essex from a few days on the South Coast, not fancying three trips round the M25 in two days with plans to visit friends in West London on the Saturday. The location was perfect, but I had meant to book a Holiday Inn Express and in my rush to tick boxes online, didn't notice it was a Holiday Inn ... full stop ! However on our arrival the staff bent over backwards to smooth my error over and ensure that me and my nine year old got the internet access and big breakfast we both needed - and what a breakfast ! The duty manager couldn't do enough for us and pointed out all the restaurant's delights which we duly sampled - my son LOVED the pancake machine - resulting in an eating contest between the two of us (it turned out this guy was brought up in my hometown too!) Ahead of that we made full use of the large TV screen in the room, the spotless bathroom and two wonderfully comfy beds. A really good experience from start to finish, albeit a brief one and recommended for anyone in the same situation looking for a stress free stay to break a long journey on the way back from a good holiday...
15 August 2013
Rated 5.0 out of 5.0 by Sime72 Best service anywhere!!!
Shaun and his fantastic team have been great over the past three months I have stayed here, nothing has been any trouble at all. Problem is I can't go to any other hotel without comparing to the customer service excellence I experience every time I am staying here!!
Chef, staff all share Shaun'a commitment to making your stay an experience second to none.
Cadie, Jo, Mat, Sushank and Demi always so happy!
14 August 2013
Rated 5.0 out of 5.0 by MKDonsFan Great service
I forgot to order my newspaper the night before. The lady at reception sorting out the papers gave me the I. When I returned to my room, there was a Times newspaper outside my door - excellent
12 August 2013
Rated 5.0 out of 5.0 by Lynnic Clean, Tidy and comfortable
Stayed overnight due to family birthday celebrations,
Very friendly staff, taxi ordered for us from the reception,
Comfortable bed and everything you could need was readily available ,
Would definitely stay again.
09 August 2013
Rated 4.0 out of 5.0 by BrennyMcD Good Service
The room was upgraded to an executive room, the room itself was nice but very small. Not sure what extras came with executive room. Beds was very comfortable and pillows were great. Was a short stay but was pleasant
01 August 2013
Rated 5.0 out of 5.0 by howeuk Comforting basingstoke stay
Stayed in the Basingstoke Holiday Inn last week and had a very comfortable nights stay !
Room was upgraded to executive room which had plenty of space and a comfortable bed !
Shower and bath combined worked very well and both were used !
I ate in the hotels restaurant and had the Indian Buffet which was really good value and had great variety !
I did have a great deal on the room through my points but felt I would have paid more to stay had I not had the offer !
23 July 2013
Rated 5.0 out of 5.0 by PSM2112 What a GREAT TEAM!
I have stayed here a number of times before and have always been impressed by the friendly and relaxed atmosphere.
This occasion has been even better!
From the General Manager, to the housekeeping staff (in no particular order), all members of the team are welcoming, friendly and have a seemingly endless ability to want to please.
I am not able to recommend this hotel highly enough.
Having stayed at alternatives in Basingstoke, I can honestly say that you will not find a friendlier staff, and a more peaceful/restful and relaxing environment.
17 July 2013
Rated 4.0 out of 5.0 by Sr147 Good value hotel
Overall a good stay. The room was not massively spacious but very pleasant and appeared to be recently decorated. We were pleasantly surprised as the outside of the hotel didn't look that promising! The food at the bar was pretty good too.
The only downside we experienced was a lot of noise from banging doors in the corridor outside the room, especially early morning, which we think was coming from the fire doors and a staff/housekeeping room nearby. Reception staff said that nothing could be done as the only way to close the doors was to let them slam shut...
This didn't spoil our stay too much though, so overall would recommend.
11 July 2013
Rated 5.0 out of 5.0 by liamb74 great staff outstanding service
i have been staying here for 5 months now, working at the local hospital. The staff are so helpful and friendly and reall go out of their way to make each stay a great one. please pass on my thanks to everyone for fantastic customer service
11 July 2013
Rated 5.0 out of 5.0 by Simon1972 A1 Service!!
I am staying here through work for three months with other colleagues. Shaun and his team always ensure I have the best experience and never fails to deliver!!
Thanks Shaun and team!
16 June 2013
Rated 5.0 out of 5.0 by JJ99 Great Steak
I visit fairly regularly and I admit the menu can become a little repetitive, however you can never beat a good steak ! Cooked to perfection and the restaurant staff were as always perfect. Quick to answer requests and the first thing they ask after they have seated you is do you want a drink. Amazing how many restaurants leave you waiting 10 minutes to read the menu before offering a drink.
A good Indian buffet on Wednesday helped to break up the menu boredom and while it's not as good as an Indian restaurant its not far off.
A great stay and friendly staff help make this a home from home.
16 June 2013
Rated 5.0 out of 5.0 by Alfmartin1 Superb
Been there 8 weeks got another 4 weeks to go. Very friendly staff have become like family members. Want to thank Sean, Ceadie and Stephen for making my stay as comfortable as possible.
06 June 2013
Rated 5.0 out of 5.0 by TT55 Clean comfortable and very polite staff
Stayed for just one night and found the room very clean and comfortable,the staff are very polite and helpful,breakfast in the morning was great with a variety of things to choose from,will definately stay there again.
09 May 2013
Rated 3.0 out of 5.0 by Keith995 Wifi Services arrangement is bad
We have to paid for Wifi services however the restriction below is unreasonable: only allow up to 2 devices to connect at the same time which these 2 devices are first 2 logon the Wifi.
For example, my ipad and phone are logon the Wifi system, which is alright can use the internet services, however, I can logout my phone from Wifi then let my Netbook to logon the Wifi. In fact I have only 2 devices connected at the same time.
06 May 2013
Rated 5.0 out of 5.0 by JJ666 Helpfull staff and no request is too difficult
I stay at this hotel fairly regularly and I have to say that the staff really do make this hotel a home from home. They are always willing to help and any time you have an issue they go that extra mile to help or resolve your problem. The rooms are always clean and tidy. If you get bored of the menu then they will order you in a pizza or takeaway or change any item around on the menu with no argument or complaint and always with a smile. I stay in a lot of hotels and it’s the staff that comes first and the environment second. In my option they have both. However no hotel is 100% and if I have any complaint it’s the poor mobile phone signal which is a bit hard to blame on the hotel, but it has the advantage when you need a quiet night; works fine in the lobby. Also there is no gym on site which would be nice, but you can use the local facilities in the town centre, which are very good and at least they have not tried to squeeze a couple of machines into a cupboard like so many other hotels who claim to have a gym.
02 April 2013