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Rated 4.3 out of 5 by 100 reviewers.
Rated 4.0 out of 5.0 by Business stay An average Holiday Inn, executive room very small, food average HI fair. However the reception staff were great. Would I go back, yes, only due to location. 24 May 2014
Rated 5.0 out of 5.0 by Excellent staff and service Very pleasant stay. Staff were excellent - very firendly and welcoming. This is the first time I have stayed and was made to feel very much at home - I immediately booked for the following week and I am returning once again today. Food was also very good. 21 May 2014
Rated 4.0 out of 5.0 by Good Hotel, but a but on the expensive side The hotel is a good standard, but not the best Holiday Inn I have stayed in. In my view the quality of service and decor needs to be improved for the price that is charged - accepting that it is mainly a business stay hotel during the week. My room 211 was a little on the small side also. Overall, it was fine, but have paid less for better. 03 May 2014
Rated 4.0 out of 5.0 by Excellent Customer Service I had a few problems during my stay but the staff on duty dealt with them in a very professional manner. I even received a telephone call from the Reception Manager to personally apologise about them. The customer service I received outweighed the problems. I was going to have an evening meal at a local Indian, but the weather was atrocious, so decided to eat in the hotel. I was not disappointed, the food was top quality, and the steak I ordered was cooked to perfection. I would recommend this hotel to anyone because of the level of Customer Service, no problem too small. 01 May 2014
Rated 5.0 out of 5.0 by excellent catering manager the catering manager that was on duty for our 3 days was excellent. nothing was a bother for him. he was very helpful and we enjoyed his company.. 20 April 2014
Rated 5.0 out of 5.0 by my stay at the holiday in basingstoke mystay at the the holiday inn at Basingstoke was excellent, as always staff and confort excellent .. will be back a mr are 29 March 2014
Rated 5.0 out of 5.0 by A warm friendly welcome awaits you and a hearty breakfast. We all felt welcomed on arrival , the hotel had a very nice atmosphere, and was well maintained. Rooms were a decent size, comfy bed, toiletries which were replenished following day and lovely big white soft towels . Great breakfast with plenty fresh fruit, omelette station and my grandsons favourite bit, a pancake maker that a 4yr old could work, press a button wa la, hot pancakes, mmmm. Staff were so friendly from the housekeepers to the chef to the waitress at breakfast, it made our stay very enjoyable. We were in Basingstoke for a wedding so stayed 2nights would definitely stay there next time we visit, Thankyou 19 March 2014
Rated 5.0 out of 5.0 by Always excellent service Have stayed here numerous times and always have a warm welcome, Dan the chef always seems to deliver excellent food. Thoroughly recommended 15 March 2014
Rated 4.0 out of 5.0 by Comfortable stay and lovely breakfast Extremely please with my stay in The Holiday Inn, I would recommend it for short stay or longer stay. The service was great with friendly staff. The cleanliness of the room was very impressive, so too the modern facilities. Two disappointments - the TV service very poor, but I guess this is the way many hotels are these days you have to pay for channels. The use of the internet too costly so I did not use it. Otherwise cannot complain. 09 March 2014
Rated 4.0 out of 5.0 by Food Food was very good but it appears to have got smaller potions and a price increase. 08 March 2014
Rated 5.0 out of 5.0 by Quiet hotel and polite efficient staff Excellent service and care from staff. Hotel very quiet and low key. Good food. Rooms v good on the whole but avoid the twin if you can. Iron and ironing board in all rooms. If slight traffic noise disturbs you go for an even numbered room number as it'll be away from the road. 08 March 2014
Rated 5.0 out of 5.0 by Will stay again Due to location of my meeting I was looking for a hotel within a convenient distance. The Hotel is perfectly located for any business you may have in Basingstoke Rooms clean, good breakfast, good nights sleep I will definitely stay again 14 February 2014
Rated 4.0 out of 5.0 by Overall Hotel clean and modern, close to my work. The rooms lack a comfortable chair in which to sit. The upstairs lounge is good but maybe a little bright. The bar lounge is a bit more like a foyer. The staff are excellent and the food is very good. I slept well, so all in all quite good. 14 January 2014
Rated 4.0 out of 5.0 by My second try I stayed in this hotel some month ago and my review was not really good but I decided to give this hotel a second chance and the experince has improved. Of course this time i did get upgrades based on my membership level and rooms are ok. Service from staff was really good an everybody was really service minded and that was diffrent from my last experience. Overall I was enjoying this stay and will whenever its time to go back to Basingstoke stay in this hotel 07 January 2014
Rated 4.0 out of 5.0 by Room and Service We enjoyed our xmas stay the food was good and service excellent the room was very good and comfortable and the staff that were on duty were very friendly 29 December 2013
Rated 1.0 out of 5.0 by poor best price guarantee services They did not offer the best price guarantee as specified I found a cheaper price and they did not Match it 19 December 2013
Rated 5.0 out of 5.0 by Great Hotel Holiday Inn Basingstoke is a good value hotel with friendly and efficient staff - and an excellent Head Chef (the the food must be / is very good!!). 18 December 2013
Rated 5.0 out of 5.0 by First class I have up until recently been a regular at a different hotel chain, by chance I had booked the Holiday Inn @ Basingstoke. The staff there are excellent and very welcoming. I have stayed there several times and the service is consistently to a very high standard and I would recommend this hotel to others. Once again thankyou to all the staff. 09 December 2013
Rated 5.0 out of 5.0 by great stay thanks to all the hard working staff for a great stay 03 December 2013
Rated 4.0 out of 5.0 by Decent hotel for the price! We stayed for 2 nights as we had a wedding at Audleys Wood, so the location was perfect for us. Positives The room was nicer than we expected for what we had paid, and the service at check in and when we ordered a taxi was good. The hotel was really quiet so they cooked breakfast to order, and the restaurant was very quiet which made a nice relaxed breakfast. Negatives The mattress was pretty poor, and we didnt get a good nights sleep either night. Might be okay for one person to sleep on, but was it was quite bouncy any small movement woke the other person up. The corridors smelt quite strongly of smoke which I couldn't get my head around, being that all rooms are meant to be non smoking nowadays. Overall An okay hotel, good for a one night stopover if you need to be there for the area. Pretty good for what you pay. Definitely beats staying in a Travelodge! Only a 10 minute drive into the town centre, and parking in the main shopping park was reasonably priced for an evenings amount of parking. 28 November 2013
Rated 4.0 out of 5.0 by Very helpful staff When my "original" room was unsatisfactory, I was moved to another room straight away, which was much better. 12 November 2013
Rated 4.0 out of 5.0 by Excellent Hotel. Very good service Excellent hotel. Staff very friendly and efficient. Room excellent, food very good provided by helpful and friendly staff. Very comfortable large double bed. The only thing missing was that there were no additional blankets in the room for cooler evenings. There was a good heating/air conditioning system but the inevitable background noise from the system can be distracting at night. However I'm sure blankets would be provided on request and overall I would definitely recommend this hotel. 06 November 2013
Rated 4.0 out of 5.0 by conveinient stop over good stop over from west country when travelling to gatwick or euro tunnel. staff were excellent and pleasant surprise that all spoke good english with no obvious foreigners hired for lower cost. 21 October 2013
Rated 4.0 out of 5.0 by Good service, good value for money First room stank of smoke, reported to reception and no quibble gave another room instantly. Walls and doors not very good sound proofed. We had an early start and could hear children and adults talking, walking, shouting, running, doors slamming from rooms a few doors either side! Kept us awake for a couple of hours. Room very clean, everything needed for a nights stay was there, bed comfy. 16 October 2013
Rated 5.0 out of 5.0 by fantastic stay great staff!! I would highly recommend this hotel, the staff are great and are very efficient and friendly. Nothing is too much trouble and they deserve a great deal of praise. I have to say that breakfast is a great highlight, so please say thankyou to James the breakfast chef who really makes a great poached egg!! 10 October 2013
Rated 4.0 out of 5.0 by only one problem Pleasant stay with hearty breakfasts and enjoyable meals, staff friendly and helpful. The only problem for me was the firm mattress, but housekeeping helped by layering the mattress with 2 duvets. Shame there are no choices as with the pillows. I know this would be hard to achieve but toppers could be available especially if staying more than one night. 09 October 2013
Rated 5.0 out of 5.0 by A great week-end break A very restful experience with friendly, courteous staff.. Close enough to Basingstoke for shopping in the town centre. Take the bus if you don't want the hassle of parking. There are several National Trust places of interest and the Milestones Museum in the vicinity 03 October 2013
Rated 5.0 out of 5.0 by great stay fantastic stay at this hotel. all staff very welcoming and professional. special thanks to JAMES the breakfast chef who makes the best omelettes I have ever had in my life. 01 October 2013
Rated 5.0 out of 5.0 by great stay had a fabulous stay at this hotel. staff are fantastic, very welcoming. special thanks to James the breakfast chef who made the best omelettes I have ever tasted in my life! 01 October 2013
Rated 4.0 out of 5.0 by Niggles 1 Room was OK but very dark and a bit depressing 2 Bathroom was good but the hand basin had a nasty brown stain in it due to a damaged area which was a bit of putting. 3 Restaurant service gave priority to coach parties at the expense of other guests and the alternative arrangements were in one case not very comfortable and in another the room was very cold. I quite like the hotel and have been staying there for many years and have seen many changes some not always for the best 01 October 2013
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