Rated 4.1 out of 5 by 91
Rated 4.0 out of 5.0 by Hedda 设施有点陈旧，其他符合假日酒店的一贯标准。
25 August 2014
Rated 5.0 out of 5.0 by Weiwei627 Strict Non Smoking Floor
It is hard to find real non-smoking rooms in China. This property has carried out the non-smoking floor policy well and earned our trust during our two stays in the past three years. Thank you.
23 August 2014
Rated 2.0 out of 5.0 by 一棵大树 设施陈旧，服务不错
18 August 2014
Rated 5.0 out of 5.0 by 3ears One of the best experience
This is my first time at this hotel and I would say it's one of the best experience among all IHG hotels.
I booked a one-bed room. Before my check in, they had everything rood for me. At the time I checked in, I asked to change to a teo-beds room. The quickly switched the room. When I got in to my room everything is perfect and ready including the welcome package.
My meeting the next took longer than planed, and I coud not met my checkout time. I was prepared to pay extra, but they gave me a extension on top of my already extened checkout time.
When I was ready to leave the hotel, the front desk manager run to me and told me I forgot something and they are bringing it to me.
I would like to thank everyone works in the hotel for a nice experience. I enjoyed my stay every much and will return to the hotel whenever I can.
15 August 2014
Rated 3.0 out of 5.0 by Chris show 一次失望的入住体验
14 August 2014
Rated 5.0 out of 5.0 by keke 3333 床铺舒适，服务一流
因住的是标准间 感觉房间有点紧促 东西设施齐全 服务到位 地理位置优越 可以随意选择到周边用餐 酒店主要以西餐为主吧 用价格和饮食习惯原因没有去品尝 游泳池不够豁亮 感觉压抑！
13 August 2014
Rated 5.0 out of 5.0 by nightriver 性价比高，员工服务意识好
12 August 2014
Rated 3.0 out of 5.0 by 鱼爱上了风 第一次遇到客房未打扫
CI完 进房间 发现房间未打扫
11 August 2014
Rated 4.0 out of 5.0 by KRENS 服务热情、性价比高
11 August 2014
Rated 3.0 out of 5.0 by AustinJon Stay was OK.
My stay was OK and my only complain is that my room AC wasn't cooling the room fast enough, especially the first night ... after midnight and I'm still sweating!
The nearest metro station WuKeSong is about 20 - 25 minutes walk away.
There were quite a few places to eat for breakfast outside the hotel. However, I'm not sure about night time.
08 August 2014
Rated 3.0 out of 5.0 by TIMZ CHURCH OR HOTEL
I'M NOT SURE HOLIDAY INN IS A RELIGION PLACE OR A HOTEL.
IT IS VERY STRANGE TO PROVIDE BIBLE TO GUESTS, WHY NOT OTHER RELIGION BOOKS?
06 August 2014
Rated 5.0 out of 5.0 by Clara1168 床铺舒适，服务到位。
04 August 2014
Rated 5.0 out of 5.0 by hellozhang 超级优质的服务，让人感到很温暖
30 July 2014
Rated 3.0 out of 5.0 by blue9817 卫生、设施尚可，服务待提升
28 July 2014
Rated 5.0 out of 5.0 by haihua 服务不错
21 July 2014
Rated 5.0 out of 5.0 by Aiolia 床铺舒适，服务一流
21 July 2014
Rated 3.0 out of 5.0 by yelrihs_ux 带空调的大堂茶吧到处在抽烟
20 July 2014
Rated 4.0 out of 5.0 by frank——w 某些员工的积极性不够
16 July 2014
Rated 5.0 out of 5.0 by donald27 床铺舒适，环境舒适
13 July 2014
Rated 4.0 out of 5.0 房间舒适，服务热情
10 July 2014
Rated 3.0 out of 5.0 by FJB774 Spoiled by a lot of niggles
I didn’t have very high hopes when I booked this hotel, in the main I was surprised. The overall good experience was seriously marred by some bizarre happenings.
Mr. Manager if you want to play like a real hotel you need to train your staff better, most are very pleasant some are downright rude and obstructive.
The first snag was before I arrived; the hotel sent me a confirmation email 2-3 days before and suggested an airport pickup would be less hassle than getting cab. I readily agreed and used the link /reply in the email to attempt to do this. The mail bounced. So I had a fluent Chinese speaker who is actually from Beijing call the hotel and attempt to arrange. You would have thought it was asking to arrange a moon landing. They eventually said they had it and would email. They didn’t. I sent 3 more emails and made 3 more calls and in the end never received an acknowledgement.
At the airport eventually (after 30 minutes) I spotted a little guy hiding at the back of a crowd with my name on a piece of paper.
The check in was ok but the thorny issue of a deposit raised its ugly head. I am always a bit puzzled by this deposit obsession when you tender a valid credit card on check in. They explained to me that they would take 5000 RMB
On the Friday night I signed for dinner on my room number and was put in an embarrassing situation when they told me “You have no more money on card”.
They meant that the 5,000 had been reached. I went with waiter to front desk and girl spoke very little English. So she fetched a female supervisor who was rude in the extreme and told me “you have to pay- no money left” I asked her why they took my credit card on check in if they offered a pay as you go system? She just ignored me. I then told the first girl I didn’t want to speak to her and get me a manager. The guy who arrived simply pressed a button and all was fixed. The dragon lady just glared at this!
The executive room was nice it was newly refurbished and clean and the room cleaner was very efficient and attentive to needs. The Executive lounge was very nice too and it was the better option for breakfast, even though there was (significantly) less choice.
The gym left a lot to be desired and a lot of the equipment was broken and didn’t work. The lady who was the attendant was very pleasant. I didn’t use the pool as it looked decidedly grubby.
The spa was something of a joke poor service noisy and grubby and kids running in and out from pool area.
I ate breakfast once at the Italian restaurant, and surveyed it for dinner- breakfast was ok; the dinner buffet looked a little sparse to be honest.
The Chinese restaurant was ridiculously expensive and I didn’t eat there. The Thai restaurant on the ground floor was excellent with very authentic Thai food including some dishes which are seldom on menus outside Thailand. I ate there three times and had several different dishes, only one was disappointing (the Satay).
I walked by a lot of the other non-executive rooms on way to gym etc. they looked pretty grim, not refurbished and quite grubby and they corridors stunk of cigarette smoke.
The public areas of the hotel are meant to be nonsmoking and there are large no smoking signs everywhere but they seem to be just for ornamentation.
People stroll into the hotel smoking away and nobody asks them to extinguish. They stand by reception desk and light up.
It is things like this that adversely affect hotel ratings. This could be a good hotel but it’s spoiled by a lot of niggling things.
I endorse the view that this is not a well situated hotel for tourist things although it is only 5 to 10 minutes walk to the MRT station and a few stops to Tianamen
09 July 2014
Rated 5.0 out of 5.0 by htcx01ht 入住体验不错
08 July 2014
Rated 3.0 out of 5.0 by iwithyou 总的来说不错，个别细节需要改进
02 July 2014
Rated 5.0 out of 5.0 服务体贴，宾至如归
09 June 2014
Rated 5.0 out of 5.0 by ziyansheep 服务周到，入住舒适
05 June 2014
Rated 5.0 out of 5.0 by Spruce Comfortable bed and good breakfoast
Holiday Inn Beijing Changan West is a nice hotel and not very expensive. I like its clean room, comfortable bed and good breakfast. I hope the service of the front desk and breakfast will be better.
05 June 2014
Rated 5.0 out of 5.0 by 背着书包到处走 住宿体验比较不错，性价比高
11 May 2014
Rated 4.0 out of 5.0 good trips with IHG
had a really taste of good service at holiday inn in beijing. although the front office not really give me the indication of how to find the lifts. compare the room service, it has some portaintial to climb.
23 April 2014
Rated 5.0 out of 5.0 by hktiger222 真好！
21 April 2014
Rated 5.0 out of 5.0 by syou Great hotel
The hotel's service has been good for a long time. Always treat you like family member and the staff is extremely friendly. Good to stay.
18 April 2014