Rated 4.4 out of 5 by 162
Rated 5.0 out of 5.0 by Cheerong superb service and good value
the staff is very hospital with excellent service to platinum guest. upgrade to higher room and business level. very friendly.
the breakfast was excellent with local Beijing food
the rate I booked is very good.
11 April 2013
Rated 1.0 out of 5.0 by nono11875 住的真的很不舒服
因为离出差的地方比较近所以就选了这家酒店， 晚上的happy hour全是冷餐。。。 真的没法吃。。。 那天晚上我想拿一瓶果汁回房间喝，被服务员拦下来了，告知我必须在这里喝，不让拿回房间。。。当初方恒假日的服务员主动问我要不要拿一瓶回房间，不是差这一瓶饮料，就是这服务态度让人心凉啊。。。头一天洗澡的浴服，第二天打扫完房间也没个换，要了一间新的送了半个多小时也没送来。。。我放的洗澡水都凉了。。。打电话给客房服务话没说完就被挂断了，本来打算住20个晚上 ，住了七个晚上我就换酒店了。。。
10 April 2013
Rated 5.0 out of 5.0 by HunkLi Excellent experience
Excellent experience fos stay in this hotel.Good sercive,good food and good staff.
08 April 2013
Rated 4.0 out of 5.0 by snowing The service need to be improved
The hotel location is easy to reach, the hotel enviroment and room facilities are good for relaxing. But i think the service quality was not satisfied and need to be improved. For example, my room was in the second floor, the receptionist didn't say anything or give any direction where the room was, so the room was not easy to find, i had to ask direction to a service peopel working in beauty salon in second floor, even the receptionist didn't identify my platinum membership, and i was not given the platinum membership treatment.
08 April 2013
Rated 5.0 out of 5.0 by Amos2013 非常不错的入住体验
07 April 2013
Rated 4.0 out of 5.0 by Azureskys Good price and location, average food and service
Compared with other Holiday chains in Beijing, this hotel is very appealing in terms of price. Location is a plus. Bes and pillow are always excellent. Room is spacious although the tall cupboard is weird to sit next to TV. Food – average, neither launch nor breakfast buffet impressed me during stay.
Service is where Central Plaza needs to improve to match ‘Holiday’ brand. Front desk – a couple of receptionist might be new comers as they’re not proficient at check in/out process. When I walked in SALT at 1.00 pm, no waiter showed up until we walked in about 50 metres. After ordering, waitress talked with chef casually and not quietly in the open kitchen (where their conversation and laughter could be heard by customers)
07 April 2013
Rated 5.0 out of 5.0 by Danni69 Great Hotel, modern, elegant
Extremely satisfied with this hotel, very nice, clean, modern, upscale, good staff, good food, good wireless internet , etc,etc,etc.
05 April 2013
Rated 5.0 out of 5.0 宾至如归
28 March 2013
Rated 4.0 out of 5.0 by JoeV15 Three Nights in Beijing
I thought it was a typical Holiday Inn. The restaurant staff were extremely helpful and kind. The front desk staff were also extremely helpful and kind. It was the end of the Chinese New Year and you could hear fireworks going off all night which got a little intense at time. But the property itself was very nice.
12 March 2013
Rated 4.0 out of 5.0 大年夜入住假日酒店
06 March 2013
Rated 5.0 out of 5.0 by jing0514 Great and Warm service
Total four audits checked in with two rooms. My parents and my family check in on Feb 23th. My husband and I have membership in priority club. Especially I was elite and my husband was gold level. But for my convenience, the front desk waiter upgraded not only me but also my husband 's rooms. It's very sweet for us. thanks very much!
03 March 2013
Rated 5.0 out of 5.0 by xugh General Excellent
All are good except the network speed to the website.
28 February 2013
Rated 4.0 out of 5.0 by Ray151 Staff provide good service
The receptionist Yolanda provide excellent help and taking care of my kids.
Room is tidy.
Food are not so good. the room service menu is poor not much choice. I was arrived ~22:000 at the new year eve, and nothing can be ordered.
The breakfast was too less choice and there were 2 mornings. most of the dishs are empty.
17 February 2013
Rated 5.0 out of 5.0 by MayGN Excellence at its best!
I have stayed in the HI central plaza for nearly a month and I am delighted to recommend this hotel to any individual who travels for business or leisure. The hotel’s staff pays extra attention to service and efficient assistance with just about anything you can come up with. Check-in is fast, the room is clean and the hotel’s staff is very friendly. Never in my life have I encountered such service awareness as I have in the HI central plaza. I was amazed to find out that some hotels still treat their guests as we were to be their own friends...
Most of the hotel’s workers speak reasonable English (which is priceless in China) while most of the executive staff speaks fluent English.
The hotel is not located in the center but you can get a taxi in just a few minutes from requiring it. It is located in a residential area, hence - there are supermarkets, restaurants, tobacco shops and pharmacies right across the street. By taxi - you can reach the Forbidden City, temple of heaven or the ice skating center (hou-hai – a lovely colorful area with shops and bars open till very late at night) within 20 minutes and less.
Therefore - I would definitely return to the HI central plaza on my next visit in Beijing.
04 February 2013
Rated 5.0 out of 5.0 by JohnXY 餐厅环境舒适，早晚餐丰富
23 January 2013
Rated 5.0 out of 5.0 by xugh Excellent Service in Executive Lounge
I have spent happy time in the executive lounge each time when I stay in Central Plaza Beijing. I would like to take this opportunity to give me sincere appreciation to all of you for your high quality service.
22 January 2013
Rated 4.0 out of 5.0 by bhnm Comfortable room and good service
Went for business and overall was a great stay. Comfortable rooms and friendly staff. Gym was good too. Location is not bad, but there aren't too many restaurant options so need to go further out to find one.
22 January 2013
Rated 5.0 out of 5.0 by Hard2please excellent service and care
I stayed at this hotel for 19 nights. The quality of service and care is exceptional and has exceeded my expectation. Somehow I can still remember the names of the staff that I met. This is really the first as I seldom remember people names. In this occasion, it is not difficult since the staff are so friendly and extremely helpful. My room is immaculate, spacious and extremely comfortable. Before my stay I was a bit apprehensive as I read about other guests' reviews commenting specifically relating to the location. But I find it is so easy to get a taxi at any time so long as you avoid coming back and going out during the rush hours. A good location if you want to stay away from all the hustle and bustle tourist places. I find the location the least polluted. There is a nearby bus stop with frequent buses to a different numbers of subway stations. All in all I will go back and stay in this hotel again, I will recommend my friends if they are having a longer stay in Beijing so they can chill at this hotel.
20 January 2013
Rated 4.0 out of 5.0 by EagleOntheMove Excellente Value
Just make sure that the hotel will charge your credit card in RMB if you circled the RMB on the bank slip. Otherwise, you will be charged according to a conversation rate whichm will be less favorable than the rate from your own bank.
10 January 2013
Rated 5.0 out of 5.0 by Milnik pleasant staff, comfortable room
Good value for the money, staff was nice, room service too. Room was clean and comfortable. The location is not very convenient since it was hard to get taxi and quite a distance to the nearest subway station.
04 January 2013
Rated 5.0 out of 5.0 by HunkLi Great service
They satisfied my requirement as the best of their capability.
03 January 2013
Rated 5.0 out of 5.0 by Donald888 Staff is caring but location is a concern
In this trip, I stayed 5 nights at this hotel. As a platinum member, I have no surprise that they upgraded my room to the club floor but with free access to the club lounge as well, which other Holiday Inn hotels do not offer. I appreciated that. Because the weather is very cold and dry, after the staff knew I was not feeling well and I felt dry, they helped me to buy lips lotion, put a steam generator in my room and a nice Singaporean internship passed me some Panadol. I appreciated all these unexpected services. The breakfast is good at the lobby with many choices - anyway, simple breakfast to me is good enough. The room is of course very big, and comfortable. I slept very well with the bedding. The only thing I don't like is the location. It is quite far from the nearby subway stations, taking me more than 30min fast walk. It is not easy to catch taxis and it is not easy for tourists like us to tell the drivers clearly the location of the hotel. I would suggest the hotel to seriously consider having a shuttle bus running between the hotel and the subway station. it does not have to be frequent e.g. 2-3 trips in the morning and 2-3 trips in the evening. At least the guests have more choices and can manage their own time to catch the shuttle bus. Seriously I had to walk back to hotel a few times because I could not find any taxis at all. If location is not a concern to you, I highy recommend this hotel to you.
16 December 2012
Rated 5.0 out of 5.0 by hauk fee relex when stay here.
you can find their professional service, good food, the big room, the health center.it is so relax to be stay here.
12 December 2012
Rated 4.0 out of 5.0 by Rahman Friendly Staff
Loved the friendly staff, location is not the best but with good connection to the subway and bus services.
19 November 2012
Rated 5.0 out of 5.0 by Family2 Great Service with comfortable surroundings
I would highly recommend this hotel to anyone wanting exceptional comfort and service. Our meals were excellent , rooms and bed were very comfortable and the staff was very helpful and friendly and attentive. One member of the concierge team in particular went out of his way to make our stay a very satisfying one.
12 November 2012
Rated 5.0 out of 5.0 by Philip59 excellent stay
We thoroughly enjoyed ourselves during our recent stay in this hotel. Fully satisfied, and cannot find any areas to complain. That is why I gave full marks for all the categories in your survey. The front desk and concierge were very helpful and friendly. We were extremely pleased with the day tours and dining experiences organised by the hotel concierge.
05 November 2012
Rated 5.0 out of 5.0 by Tom92550 The Staff Was Excellent
Stayed at Central Plaza Beijing for business and found the staff to be very attentive. The meals were good and the rooms were clean and comfortable. No major problems occurred on this trip which is always a benefit.
21 October 2012
Rated 4.0 out of 5.0 by Bernice Comfortable room, reception leaves something to be desired
I loved the hotel, the bed, room, pillows were all so comfortable. The staff in general were very friendly and helpful with the exception of the reception staff. I found them to be rude and everytime I asked a question or for assistance it was as if I was inconveniencing them. Quite a pity considering they are the 'frontmen' for this hotel.
Other than that, it was lovely and worth every penny!
11 October 2012
Rated 4.0 out of 5.0 by Cloris Everything is good except the internet
Food is good, Service is OK, Room is excellent.
And yoga and swiming pool is wonderful .
but the internet is not good
08 October 2012
Rated 5.0 out of 5.0 by Gobinsk Excellent treatment
Every staff of the hotel were so friendly and helpful. Everything else just fell into place, we had great stay. The hotel is located in a quiet surrounding, and it is nice to walk out to take a cab or stroll down the lane. We were glad to stay away from the busy city......
24 September 2012