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Rated 4.1 out of 5 by 134 reviewers.
Rated 5.0 out of 5.0 北京整体服务体验最好的holiday inn 红杉其实位置非常不错,紧邻五道口。餐饮、设置、房屋环境都非常的棒。最令人印象深刻的是,无论前台服务,到礼宾服务,还是客房服务,都十分高效、亲切、周到。建议给大堂礼宾部的同事们加薪! 17 August 2014
Rated 5.0 out of 5.0 by 很不错 软硬件、服务、早餐、地理位置都很不错。软硬件、服务、早餐、地理位置都很不错。软硬件、服务、早餐、地理位置都很不错。软硬件、服务、早餐、地理位置都很不错。软硬件、服务、早餐、地理位置都很不错。软硬件、服务、早餐、地理位置都很不错。 02 August 2014
Rated 5.0 out of 5.0 by 礼宾员工 服务一流 彬彬有礼的门童、弥漫大堂的清香、娴熟的前台员工,一切显得中规中矩的。值得一提的是,当我办理完入住手续,无论是在酒店电梯前碰到的礼宾员还是电话接线员都会用姓氏来称呼我,让人倍感亲切。 31 July 2014
Rated 4.0 out of 5.0 by Good hotel - service needs improvement I was surprised by the excellent quality of this hotel compared with Holiday Inns in the US. The public spaces and room were all very nice - 5* level. However, the cleaning of the room was not dependable - some days vacuumed and supplies refreshed, other days not. Some days newspapers were delivered to room, other days not. The breakfast buffet was OK, but the egg stations and noodle stations were not manned until nearly 45 minutes after opening each morning. 30 July 2014
Rated 3.0 out of 5.0 by 不值得推荐 一直认为洲际酒店非常好,但假日酒店太让人失望,五星级酒店的价格,七天连锁酒店的体验,假日和洲际酒店千万不要放在一起。 28 July 2014
Rated 5.0 out of 5.0 by 服务符合假日标准 对酒店表示满意。酒店整体外观大气,简洁。在入住期间。会有回访电话。询问客人。比较不错。下次还会选择北京红杉假日酒店 26 July 2014
Rated 5.0 out of 5.0 by 服务不错 总体来说,酒店还是不错的,但由于靠近清华,可能价格有点高.周围环境也不是太好.酒店内部还不错.服务也不错,礼宾部为服务也到位.酒廊还行.就是行政楼层待遇不清楚. 25 July 2014
Rated 4.0 out of 5.0 by 前台员工服务超赞 首先,环境十分优雅 其次是贵宾馆工作人员素质很高,这是我动笔给你写表扬信的主要原因 表扬一下前台的员工,服务态度很好都是笑眯眯的,唯一不足的是卫生间清洁套装没有扎头发的皮筋 21 July 2014
Rated 5.0 out of 5.0 by 仍会选择假日酒店 入住假日酒店的整体感觉挺好的,大堂的香味是我喜欢的,早餐也不错,红杉假日的门童服务非常好,雨天能把客人送上车,态度和服务非常让人舒服。还会选择这里。 17 July 2014
Rated 5.0 out of 5.0 by 房间不错 房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。房间不错。 14 July 2014
Rated 5.0 out of 5.0 整体感觉安静舒适 房间干净,服务满意,整体感觉安静舒适。酒店位置很不错,离清华、北大很近,离五道口地铁站也很近,交通便利,非常满意。就是没有给我积分,联系客服才给积分。 09 July 2014
Rated 4.0 out of 5.0 by Very Nice Hotel, Good Value We picked this hotel because it is near my son's school. The hotel is very nice, extremely clean, rooms are well appointed and beds are comfortable. The only issue I had with the room was the temperature. It would not get cool enough for me and the staff weren't able to help with this. I had read of this happening to other travelers so this may be an issue unique to Beijing. Also, if you want your room cleaned daily, you'll need to let them know as that isn't standard practice. I found the staff to be very friendly and eager to please. However, the problem solving skills are not what they should be. The concierge was extremely helpful with taxis and a lost luggage issue. Other than breakfast,which offered a good variety, we did not eat in the hotel but found a wonderful Italian restaurant a short distance away. I think the name is La Eatalia (next to La Bamba). I would stay here again but would not pay for the concierge level. English was hit or miss there and they weren't familiar with how to mix cocktails. While taxis are inexpensive, we did feel comfortable walking to restaurants and the mall. 08 July 2014
Rated 4.0 out of 5.0 by Standard service and facility, bad location. the location was not good, bad traffic, hard to get a taxi. the TV was smaller than expected for a deluxe room. the swimming pool and gym was nice and quiet. 07 July 2014
Rated 5.0 out of 5.0 环境不错,整体服务舒适 酒店环境不错,整体服务舒适,工作人员比较热情,酒店餐饮比较精致,房间略显空旷,酒店位置有点偏,周边的交通不是太便利 07 July 2014
Rated 4.0 out of 5.0 by 服务态度好,客房舒适度好 客房和礼宾人员服务水平高 隔音效果好 唯一的缺点是出行不便 买东西用餐需要走很远 但礼宾人员会很好地帮忙打车 这点很用心 06 July 2014
Rated 4.0 out of 5.0 by Holiday Inn Haidian Excellent staff and very clean/modern hotel. Only comment would be that the menus for dinner need better translations and it took a while to get the bill. Also, the breakfast was good but not great. 01 July 2014
Rated 5.0 out of 5.0 by 与假日整体水平一致 自助早餐品种少,等于没有什么选择,希望今后有所改进!卫生情况、房间空间、房间设施都非常满意!行政酒廊最好对会员免费开放。 01 July 2014
Rated 5.0 out of 5.0 by 离清华大学较近的一家国际连锁酒店 在清华学习,离清华大学较近的一家国际连锁酒店,各种软硬件符合IHG假日酒店一贯标准,能够及时识别会员身份,有机会还会入住。 01 July 2014
Rated 5.0 out of 5.0 by 氣氛溫暖 整體環境舒適安全,櫃檯服務人員態度效率好,餐點的品質種類新鮮度不錯,但餐廳的收拾用後餐盤及餐桌清潔效率不太高. 30 June 2014
Rated 1.0 out of 5.0 by Uncomfortable bed & bad breakfast The bed is very bad.. the worst bed among all the HolidayInn hotels I have stayed. I could feel the spring of the mattress when I laid on the bed. Nothing much to say about the breakfast... very few choices.. 30 June 2014
Rated 4.0 out of 5.0 房間舒適 房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適,房間舒適 29 June 2014
Rated 5.0 out of 5.0 by 优质的服务 大部分北方酒店的服务质量一般,哪怕是国际五星级,但这次红杉假日酒店,让我印象极其深刻。无论是前台接待,还是餐厅服务,都超出我的期待。甚至改变了我一直以来认为对北方的酒店服务不好的印象。 28 June 2014
Rated 5.0 out of 5.0 by Best Holiday Inn in Beijing This hotel is wonderful. Everything was perfect on the executive floor. 26 June 2014
Rated 5.0 out of 5.0 by 很好的住宿体验 住的很舒服,床很大,软硬正好。这次还给我免费升级了房型,特别开心。来过很多次了,环境,服务人员都很好。以后还会来的。 25 June 2014
Rated 5.0 out of 5.0 by TIEMBA 16 Terrific service. The hotel staff seems to do their very best at making one's stay as positive and pleasant as possible. 24 June 2014
Rated 4.0 out of 5.0 by Good services The room is clean and confortable. The staff members are frendly and responsble The foods are healthy Will recommend this hotel to the colleagues 19 June 2014
Rated 4.0 out of 5.0 by good 很好,就是门卡有问题,刷卡后无法打开房间。且浴室洗浴后的水流也有问题,关上门后也会溅出到外面,让地板一片潮湿。其他都还超出我的预料。 18 June 2014
Rated 5.0 out of 5.0 by Very Friendly staff I like Staff Football world cup ambientation. Very Nice. Good Work! Come on Messi!!! Fast Train to Great Wall 5 minutes in taxi. Burguer kind 5 minutes walking 17 June 2014
Rated 4.0 out of 5.0 by 服务理念待提升 硬件没有问题。但是除礼宾部外的服务亟待提升。与其他假日酒店相比还有很多不足。1、优悦会会员的工作日报纸,入住一周多,只送过一次。可以不送,但要送就要坚持,不然显得随意性很强;2、前台个别人员服务态度生硬,没有假日酒店一贯标准,对于客人提出帮助的要求,按照部门职能直接推给其他同事,让客人一直等待。 16 June 2014
Rated 4.0 out of 5.0 by 硬体建设佳、软性服务待加强 1、酒店设施完善/丰富 使用的自由度甚佳。 2、床铺舒适,叫人怀念。 3、办理会员效率快、会员福利让人有期待成为常客。 4、建议;可以增加台湾/新加坡的华人团队协助人员培训以提升服务质量、提高经营效益。 13 June 2014
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