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Rated 4.1 out of 5 by 152 reviewers.
Rated 5.0 out of 5.0 早餐,会员 早餐缺少中餐菜品样式。为会员提供更多的服务。早出行巴士需要增加车辆。早餐缺少中餐菜品样式。为会员提供更多的服务。早出行巴士需要增加车辆。 05 June 2014
Rated 5.0 out of 5.0 by will come back the hotel is wonderful and quality of service is execellent. the management team is super and I will come back 01 May 2014
Rated 1.0 out of 5.0 by Worst hotel I ever stay We picked this hotel because it was close to my son's tennis tournament. We arrived around 2:30 dater a long day travel. The staff asked us to stay in the lobby as our room was not ready. We waited for almost two hours. No staff pay attention to us as if this is your unlucky day. When went to sleep early around 9:30pm as we had a long day the next morning. The door bell rang, and the hotel delivered our "welcome" fruit as we are the IHG gold member. I was very sorry that I join ed the membership which got us more trouble than benefit. We have access to business lounge where there is nothing except few newspaper. When we try to order some snack and drink. It against was a good 45 min wait and dinner time. When the food got to our table it was not even hot and most of them are cold dishes. Not sure why the long wait. I guess just to make sure we are hungry, so we would not compliant about the food. Anything editable will be good enough. I told the lobby manage about all the problem, he pretend he wrote down everything and will passed the massage to the hotel general manager and get back to me. I saw him threw the paper in the waste bit as I went to take the taxi and natural I never heard from anyone again. What an experience. 25 April 2014
Rated 2.0 out of 5.0 by 服务 提早在网上预订了房间,中午近1点到了酒店居然房间还没准备好,遗憾!客房的床真的不舒服。提早在网上预订了房间,中午近1点到了酒店居然房间还没准备好,遗憾!客房的床真的不舒服。提早在网上预订了房间,中午近1点到了酒店居然房间还没准备好,遗憾!客房的床真的不舒服。提早在网上预订了房间,中午近1点到了酒店居然房间还没准备好,遗憾!客房的床真的不舒服。提早在网上预订了房间,中午近1点到了酒店居然房间还没准备好,遗憾!客房的床真的不舒服。 14 April 2014
Rated 4.0 out of 5.0 by Friendly Staff I have a good time on this Hotel. The Staff are friendly specially the Bell man and the Concierge. They gave me information how to get anywhere in Beijing and very helpful when I went to Chengdu. The price I got from was just excellent. The con about this Hotel is that they have to fix the front pavement of the Lobby. 12 April 2014
Rated 5.0 out of 5.0 by 非常愉快的入住 这是我入住洲际集团最愉快的一次入住经历,价格非常超值,服务非常好,还为我免费升级了套房,早餐也不错,总之,非常满意! 11 April 2014
Rated 3.0 out of 5.0 by friendly staff, good location, no WiFi - Hotel staff are friendly. - Location is good, it's in a resident area (environment nearby is not good), but close to Temple of Heaven. - Surprised me: no WiFi in room! 10 April 2014
Rated 4.0 out of 5.0 by Good stay overall Location is a bit far from the subway station, but it's not so bad (about 10 minutes' walking). The staff was very professional and cordial. I paid for the upgrade to the executive lounge, which provided happy hour and breakfast. The happy hour food was not buffet style and portion was kind of small. The room is somewhat noisy in the morning from all the honking at the street level. I was already up so it wasn't a problem. People who plan to sleep in probably want to get a room not facing the street. 08 April 2014
Rated 5.0 out of 5.0 by Great service and good sleep quality Quite good service,comfortable bed, good views out of window.Location is a limit, but if the destinbation is Temple Of Heaven, you can just walk there. 02 April 2014
Rated 5.0 out of 5.0 by Work in Beijing The service isaways excellent and all of the staff. Meals are very good from both a quality and presentation point of view. The room is aways very comfortable. 25 March 2014
Rated 5.0 out of 5.0 by enjoy the travel This hotel is my priority when I travel in BeiJing.The facility is good and I can always have a sweet sleep here.The staffs have a nice smile and could give me relevant service.For example,I can pay and get the invoice a day before checkout to save many time.I recommend it to others. 24 March 2014
Rated 5.0 out of 5.0 by Good hotel and take care of guest I live in this hotel almost every month and the people here is so friendly and nice. They take care of you and tried everything they can to make you happy and comfortable. Even though this location is not perfect, but the kind service I got every time make come back again and agian. Thanks for everyone working in this hotel and Manager Gu who is super manager. 17 March 2014
Rated 3.0 out of 5.0 by hotel close to Tempel of Haven Dear Sirs or Madam, As you know, I like to stay with your hotel chain, but this time the stay was not so pleasant. Room not very clean, and there was a system on the floor to which probably should refresh the air in the room. Unfortunately the system had a leck, the floor was wet from water. Unconvenient to get wet socks. Furthermore the advanced booke taxi was not on time and the door keeper was not able at all to hold the door open for a while, he took no attention to the guest. Best regards, Friedbert 02 March 2014
Rated 5.0 out of 5.0 by 还不错 交通比较方便,离地铁也不远,比较安静,设施有点旧,并且没有无线,用无线还需要去大堂组一个路由器,比较麻烦,服务态度都很好。 27 February 2014
Rated 3.0 out of 5.0 by just so so! Service sense of employee should be improved. That's all! How long I should fill in here? A novel? 14 February 2014
Rated 5.0 out of 5.0 by 不错的北京之行 酒店离蒲黄榆站大约10分钟步行距离,打的有的司机不知道在哪里,可惜春节期间酒廊不开放,行政待遇有洗衣,赞一个,整体卫生保持不错,员工服务热情,整体性价比很高。唯一一点建议是,登记的是2个人入住的大床房,只有一件睡袍,而且住了多天不更换,只是叠好放床上 12 February 2014
Rated 4.0 out of 5.0 by 细节需要跟进 到酒店后送了迎宾水果,但是没有提供削皮的水果刀,晚上想吃水果的时候还要麻烦客房服务送水果刀.缺少细节上面的服务 12 February 2014
Rated 5.0 out of 5.0 by 酒店环境还不错 酒店环境还不错,就是酒店的大门在小区里面,进大门有点绕。房间里卫生挺干净的,就是双床房的床小了些,我和儿子两个人睡有点挤。以后换大床房。 12 February 2014
Rated 4.0 out of 5.0 good service waiter pick up baggage and always keep smile. Everyboday show their proffesional and provide better service anytime and anywhere. So I feel better for this staying. I hope to stay here next time and get same treatment. 10 February 2014
Rated 3.0 out of 5.0 餐饮太糟糕 我大年30晚上20点抵达酒店。还未吃饭,就询问前台告知中餐厅可以零点。但是我20:20分到中餐厅,中餐厅领导去问了厨师,居然告知我不能零点。因为今天是大年三十,只接待年夜饭的客人,不接受散客。但是酒店未出通告告知客人,害我大年三十跑出去吃饭。不是选择成预付价格,不能取消。我才不会选择这家酒店。真垃圾 05 February 2014
Rated 5.0 out of 5.0 by 很好的酒店,超值 酒店前台服务很好,耐心友善;房间不大,但也够舒服了;离地铁站不是很远,步行即可;停车方便、免费,很难得。非常推荐! 05 January 2014
Rated 1.0 out of 5.0 Rooms Are Very Small I Will Never Stay In This Hotel any More Rooms Are Very Small . Stuff Cant Speak english at all 01 January 2014
Rated 4.0 out of 5.0 by 房间很小,网络非常差,优点是比较干净,有HBO 离地铁稍远,不过房间比较安静。服务还可以,网络实在是太差。没有无线,有线也连不上,解释说 上网人太多,所以不好连。。。 27 December 2013
Rated 5.0 out of 5.0 by fantastic night this is my first stay in Temple Of Heaven Beijing ,though someone said it was noisy at night , i chose the 12th floor, it turns out to be very peaceful. but i wonder it was superior room? cause i find nothing difference bewtween the Standard room and my reserved superior room. 17 December 2013
Rated 5.0 out of 5.0 by 服务让人印象深刻 第一时间确认了会员身份并赠送欢迎饮料。因为入住的时间已经接近中午,且第二天赶着退房,所以希望能够将送洗的衣服当天送回,经过确认,前台工作人员告知12点前送洗就能当天晚上送回。于是立即入住,但是该死的拖杆箱密码锁坏了,衬衣就在里面。赶紧让酒店技术部员工及礼宾部同事帮助解决(不知道姓名,178左右,染浅栗色的头发),虽然距离中午十二点过去了几分钟,仍然按照12点前送洗,非常贴心。事后,礼宾部的同事为了避免拖杆箱金属伤及我的衣服,特别又折回来用锉刀磨平了突出的金属部分,非常耐心和真诚。 除此以外,周围有全聚德,地铁站和景泰蓝博物馆,靠近天坛,交通也都方便,打车也容易。 特别难忘的经历,还会再次入住。 16 December 2013
Rated 2.0 out of 5.0 by Good Room Hotel definitely is in a good location considering beijing traffic and most things you expect in an IHG hotel are there. The room was very clean, of good size, everything except internet was working fine. Breakfast offered has variety, though there is more of Chinese food, though I shouldn't specifically be complaining. Surprisingly, there is no fresh fruit salad offered for dinner if you would want to have something light. The staff were kind enough to arrange for two fresh fruits whenever I wanted a fruit salad for dinner. Overall, the staff were quite friendly and very supportive of your needs. Well, the sad part of the stay. Internet available is pathetic and I can confirm this basis my 10 nights stay. Not a casual remark. The staff tried everything possible to improve but guess, there was limit to what they could do. Internet is poor even at 11.30pm. Skype voice / video calls get disconnected very often. Would never dare staying in this hotel again just for this issue. Hope something is done on this. A comment by various staff - today the hotel is fully booked and hence the internet is very slow. You design a system to work well at full capacity, isn't it. 09 December 2013
Rated 4.0 out of 5.0 by good hotel Good hotel and good enviroment. But the room is a little small 09 December 2013
Rated 4.0 out of 5.0 by Excellent hotel for business travellers A convenient location, 8 minutes walk to a metro station to go Forbidden City directly. Excellent setup for business travellers, shuttle bus to Yi Zhuang Economy & Technology Development Zone every morning at 7:45. Staffs are nice and helpful. Two things I don't like, the toothpaste's taste is weired and the weak WIFI signal in rooms. 25 November 2013
Rated 4.0 out of 5.0 by Great Staff & service Hotel was clean and a great feeling of being safe and secure. The staff at the front desk were very friendly and helpful. Great experience, will definitely be back. 23 November 2013
Rated 4.0 out of 5.0 by Nice clean hotel, great food The taxi had a little trouble finding the hotel, because it is on a side street, so I suggest anyone visiting should bring a printed copy of the address in Chinese. However, the lobby is very large and impressive. The rooms are clean and decent, not five star, but still a nice room. I had the Beef Cheeseburger in the first floor Western restaurant and it was fantastic. If you need a little Western food, the restaurant really does the trick. I think that this is a good hotel to stay at when traveling. 19 November 2013
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