Rated 4.2 out of 5 by 291
Rated 1.0 out of 5.0 by Fishes Untrained staff and poor room facilities
From the start of the stay the staff performance was poor and the whole stay was only made tolerable by a duty manager who finally reacted to correct issues
Room was short of drawer space,had a telephone which was without service numbers requiring a trip to reception to get room service unsatisfactory air con,and the cheapest useless toilet paper I have ever had to use
Half orders of room service arrived and salt had none because it was missing its stopper-lack of attention to detail
First breakfast on Saturday awful- fruit bowls missing- fruit run out-scraggy bacon and congealed eggs- surly staff
Back to normal on Holiday Inn standard Sunday and Monday after duty Manager intervention
This hotel has a serious service problem
From someone who up to now has enjoyed and recommended IHG
17 April 2015
Rated 3.0 out of 5.0 by Roamer001 Nothing much wrong with it, but could be better
Well appointed, clean, well designed room, though the air-cooling / ventilation wasn't up to much. Pleasant, helpful staff. I would stay again, but it wouldn't be my first choice in the city.
15 April 2015
Rated 4.0 out of 5.0 by David111111 Hoiday Inn Belfast
Great location and not too noisy. V busy hotel though. Only one member of staff on checking oput led to a long wait. Not able to check in until 2pm and they were very strict about this. Was able to leave bag though and go for a walk. Pillows in the room not up to the usual standard and did not seem to have a choice like normal.
13 April 2015