Rated 3.8 out of 5 by 31
Rated 4.0 out of 5.0 by wednesday Convenient and comfortable
Very convenient for the airport and easy to get into the centre of Berlin by train using the shuttle bus to the station. Staff were helpful in booking a theatre for me onlline. I was allowed to have an extended check out time and any queries were dealt with promptly by phone from my room and at the reception desk. Not somewhere to stay for a holiday but a very useful business location.
04 December 2013
Rated 4.0 out of 5.0 by Osteo99 Bathroom
Although the stay at the HI in Schönefeld could be rated overall good, I would like to suggest to check the bathrooms, as for the second time in a row, in different rooms, I experienced flooding, as the showers are not draining properly. The restaurant is of good quality. A bit expensive nevertheless and occasionally very slow, as I had to wait for an hour for a steak, although the restaurant was almost empty. It takes max 10minutes to cook a steak and pre are a little salad...
01 December 2013
Rated 2.0 out of 5.0 by NMCH Can't cope when busy.
I have stayed twice in this hotel. The first time I took a suite especially so that I could have internet access in the room for my work. The internet access never worked and the staff could not resolve the problem. Secondly, the cleaning was poor and we found old cleaning materials in our bathroom and the remains of breakfast on the bedroom floor. This was rather interesting since we ordered breakfast in the room but it never arrived!
The second time I took an executive room which was better value and actually in some ways a better room apart from it being consistently cold. We experienced similar problems with the room cleaning, once in three days.
Internet access in the public areas seems to be slow and unreliable. The bar staff were friendly at closing time. We avoided the restaurant the second time because of such terrible service the first time.
My sentiments (and those of my colleagues) are that it is probably a reasonable hotel but that they seem incapable of coping with a large conference. Maybe they need to take on additional staff to cope with a full house.
My reason for staying was a medical congress. I hope next time we have a different venue.
28 November 2013