Rated 3.5 out of 5 by 156
Rated 2.0 out of 5.0 by Sagittar Negligent Reception
Handy for an early flight from Birmingham airport, our stay on this occasion was rather spoiled by the attitude of the staff member on duty when we checked in - very different from the check-out (a staff member we had met before, who was excellent). Had the check-in been busy when we arrived, we might have accepted the off-hand manner of the reception as unfortunate but understandable. But, the desk was reasonably quiet & there was a contrast in the style of reception from the two members of staff on duty.
The staff member on duty when we checked-out was excellent in spite of the early hour & the shuttle bus drivers were as always in our experience, excellent.
01 December 2013
Rated 5.0 out of 5.0 by roger513 Enjoyed Staying
Arrived early so couldn't check in properly but staff very helpful. Took my luggage and phoned for a taxi with a very happy attitude.
The room was extremely clean and everything was in order. Very comfortable bed which means I woke up refreshed and ready for the next day. Definitely on my list next time I have to stay in that area
28 November 2013
Rated 1.0 out of 5.0 Unimpressed
Stayed here on 3 previous occasions and recommended to friends this time. This proved to be embarrassing. Room was ok but not overly clean. Bar was extortionately over priced. Tried to charge me £12 for 4 tins of Coke. Jacuzzi didnt work. Pool side shower didnt work. Complained but nothing done
Then when checking out had the cheek to charge me £8 + for parking. . We will NOT be returning next year nor will our friends. .
27 November 2013
Rated 5.0 out of 5.0 by CD12345 Great room and value
Great, modern updated room (5th floor). There's Ethernet broadband but surprisingly no wifi. Great value and close proximity to Birmingham airport. Free shuttle included.
24 November 2013
Rated 4.0 out of 5.0 by pumpernickel Comfortable & friendly
Enjoyable stay. A little confusion at check in was dealt with brilliantly, by the patient Victoria. Thanks
23 November 2013
Rated 4.0 out of 5.0 by hpsd Nice modern hotel, well situated
Very nice room (executive), smart, clean and well laid out. Room service was a little pricy but of good quality and promptly delivered.
Hotel seemed just as nice as the more expensive Crowne Plaza and the much bigger Hilton Metropole around the corner.
However, I was not recognised as a Platinum member, but room supplied was an upgrade to executive. Room was very nice, but front desk seemed understaffed, and staff were doing paperwork instead of servicing queue - this should be a backoffice task. Staff were very friendly, but seemed rushed.
Was not offered points vouchers / free drink, as seems to be the norm for Platinum members at other IHG hotels.
22 November 2013
Rated 5.0 out of 5.0 by NEUB Great service
All staff was very friendly and helpful, room was very clean and conformable. great variety breakfast buffet, free shuttle to/from airport and NEC . Only down side is there are no phones on the rooms and wi-fi is only available at the lobby/ bar.
18 November 2013
Rated 2.0 out of 5.0 by mitred Woken up early by staff
I booked in advance and got a reasonable rate but I wouldn't have wanted to pay any more for this room. Decor needed touching up and the bed sagged badly in the middle.
I found it very odd to be woken up at around 9:30am on Saturday morning by the room cleaners knocking on the door, I couldn't really tell what they were saying as I was half asleep but I assume they were checking if anyone was in the room so they could clean it! I said something and they went away, but then just heard them knocking on every other door, not the best start to the day and have never had this in any other hotel before.
Very convenient for the NEC though and the shuttle bus was good.
17 November 2013