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Rated 3.6 out of 5 by 296 reviewers.
Rated 4.0 out of 5.0 by Comfy bed and clean but small room Very clean and decent hotel, the rooms are very small, breakfast was not very good though. 23 November 2014
Rated 4.0 out of 5.0 by NICE STAFF GREAT SERVICE Hotel not too far from Birmingham international airport. Rooms were presentable with a comfortable bed. Adequate parking facilities. Good selection for breakfast. Staff were very friendly and nice to talk to. Not sure if i can call names so lady with name starting D was really great. Also the lady who checked me out was genuinely friendly. Enjoyed my stay . Good facilities at hotel 22 November 2014
Rated 3.0 out of 5.0 by Expensive and somewhat tired hotel My wife and I were meeting with an American friend who was staying at the hotel during a business trip. We decided, on arrival, to stay the night and I was a little surprised to have pay the full price considering that the room would probably not not have been taken otherwise. A discounted price would have been more appropriate. The appearance of the hotel was that it was tired and in need of complete refurbishment and this observation applies to all areas of the hotel. The heating/air conditioning was in the process of being upgraded nevertheless the warmth of the hotel and the room in particular was adequate. There is one more objection I have, and it does not relate just to Holiday Inns, which is the charge for parking. When I have paid for my room and provided the hotel with my business I do not expect to have to pay an additional charge for parking there. In my opinion, there is absolutely no justification for this. 21 November 2014
Rated 5.0 out of 5.0 by Good service especially the shuttle bus drivers We had a 3 day/2 night stay in order to attend the Craft Show at the NEC. The hotel was clean and the room spotless and well serviced. The meals were good although the evening buffet and buffet breakfast could do to be hotter. Hot plates might help. That said, staff were very friendly and attentive. We will stay there again. 18 November 2014
Rated 5.0 out of 5.0 by Friendly service, good food, comfortable bed Fully met my needs for this one night and one day business event. I have also used before and would again. 17 November 2014
Rated 4.0 out of 5.0 by Comfortable Comfortable hotel and suited purpose of stay. Room was very comfortable. Good location - close to motorway. 17 November 2014
Rated 3.0 out of 5.0 by Getting worse This hotel used to be special but it is progressively going downhill, particularly in terms of service. 17 November 2014
Rated 4.0 out of 5.0 by Great service and good facilities Considering this is a very busy hotel everything was well managed by the excellent staff. The whole place was clean and well maintained with good bar and restaurant. The bedroom and bathroom were well fitted although the bed was too soft for my personal liking. The WiFi lived up to the promise and great for remote working. Car parking is limited but reasonable cost. 17 November 2014
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