Rated 3.5 out of 5 by 181
Rated 5.0 out of 5.0 by AngieASwansea Excellent hotel- recommend it
Well I must say after reading the reviews after I booked this hotel I wasn't looking forward to my stay.. In fact I very nearly cancelled my booking.
How wrong could I have been! From arriving at the hotel.. There was plenty of parking and then on arrival in reception a quick an efficient check in I got to my executive style room which was fabulous... Very very clean, modern and had been recently refurbished by the look of it. The bed was lovely and so was the bedding. A lovely size room and mini bar. The bathroom had a lovely shower and was very clean and modern too. I went down for dinner in the hotel and the lady greeting me was very friendly and had a lovely Dinner. Had a great nights sleep and breakfast next day was lovely with plenty of choice and nice quality. On checkout the Manager was in Reception a Mr Hiley who was taking the opportunity to meet and greet guests and who explained that he has just taken over as manager of the hotel just weeks previously and is planning on upgrading the bedrooms etc. All in all a very good hotel with good service and I an only speak for the exec rooms which are fabulous and I would recommend this hotel and will stay there next time I am in Birmingham!
28 February 2014
Rated 3.0 out of 5.0 by Sleepless in B'ham Noisy
This hotel is ok, nothing better, in parts a little worse. For example the shower dripped all night which added to the noise off rom the airport lead to a restless nights sleep. On checking out and advising of the dripping shower, the hotel colleague said 'I'm sorry about that' - and that was it!
28 February 2014
Rated 2.0 out of 5.0 by vauxhall1192 Hmm
Use this hotel quite often, good links to the nec airport etc... Felt really let down this time! Room stank of stale smoke and cigarettes, floor wasn't hoovered and the shower was plastered in hairs. Either there was a mis communication with regards to the room been cleaned in time for our arrival... Or they have gone very downhill since the last time I visited before Christmas.
I probably won't book here again for the above reasons, more likely to now go next door to the travel lodge.
27 February 2014
Rated 4.0 out of 5.0 by PJ2108 Good swim
Swimming Pool great and never busy.
Had a problem with my Pizza, but all sorted by Connor
They had a coffee machine in the Restaurant for breakfast, but took it away, this morning was really busy so the girls were run off there feet serving coffee and having to sort everything else out just make no sense to me
25 February 2014
Rated 3.0 out of 5.0 by Disappointed fan Adequate accommodation enhanced by fantastic staff
All the best efforts of the professional, enthusiastic and fantastically helpful staff cannot disguise the fact that this hotel is overdue a refit. I am a huge fan of IHG hotels and make a point of staying in them for preference but, the gloomy decor, appalling lighting in the dining room, unnecessary canned music in the public areas, tired paintwork in the rooms and corridors do this hotel no favours. It is like stepping back in time thirty years. Where is the flair that makes Holiday Inn Express such a welcoming experience? Would I use again? Yes but, only if the nearby Holiday Inn Express is full. Come on IHG, if nothing else, your wonderful staff deserve a better working environment!
21 February 2014
Rated 3.0 out of 5.0 by robbo698 Tired
Accommodation looked worn and tired, food wasn't great. Only positive were staff friendly and accommodating.
15 February 2014
Rated 5.0 out of 5.0 by Jodie 23 Comfortable
Had a lovely time was comfortable. Love the room the whole hotel was gr8
12 February 2014
Rated 1.0 out of 5.0 Over stretched staff and hotel.........
Myself and two colleagues stayed with you last week for spring fair. The hotel was fully booked and we all paid a premium for this. The increased room rates are very normal for this week but the lack of service was terrible. The poor staff were very friendly but over stretched and in meltdown most of the week. We arrived Sunday night around 6pm, there was no one around to help us with our luggage, my colleague is 5 moths pregnant and we had to struggle with our heavy bags half way round the hotel. When we got to our room we tried to order room service but our room phone was broken, so we resorted to using my mobile to phone the order through. We waited 1hr 45mins without it being delivered. I then recalled the reception staff who said they would check on the order and get back to me. I never heard anymore from any of the staff and ended up eating a bag of crisps at 10pm.
We also paid £40 for two nights parking and then on the third morning reception told us not to use the ticket machine and pay them at a reduced rate of £8.50 per night.
One morning we tried to get the shuttle bus into the nec but that was completely overwhelmed with fellow commuters, we ended up getting a taxi.
I will say that the room we stayed in was very quiet considering being near the airport, but it was quite a small room.
We also struggled to get hot water passed 9pm.
I accept that at peak times we all pay a premium but at peak times you need to be able to offer a large volume of customer a better service than what was available.
09 February 2014