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Rated 3.8 out of 5 by 295 reviewers.
Rated 5.0 out of 5.0 by A two night break A free car park on arrival is always a plus these days, followed by a warm friendly welcome by reception made a great start to the weekend. Quite a walk to a very nice room with a courtyard view which provided a good nights sleep. Food was very good, breakfast probably better than dinner, but plenty of everything and continually being topped up. 03 July 2014
Rated 3.0 out of 5.0 by In need of updating The price reflected the current state of the hotel which is in need of updating. The current crop of Holiday Inn Expresses are superior to this hotel. The rooms are small and the bathrooms even smaller. The lounge area was sectioned off for a function while we weree there but there were plenty of other function rooms available at the time. 02 July 2014
Rated 4.0 out of 5.0 by Relaxing Overnight Stay We spent one night at the Holiday Inn Birmingham, as part of a trip with our daughter to Drayton Manor and Thomas Land. The hotel is conveniently located just off the M6 at J7 and provided us with a good base to prepare for our trip the following day. Facilities are generally good at the hotel, though it's a shame there is no lift to access the bedrooms on the upper floors. Our room was very clean, tidy and comfortable and the bathroom, though in need of a little more attention around the tiles, was clean nonetheless. The leisure facilities are a useful and welcome addition and may not be the most modern but are generally in good order. The changing rooms and showers could do with an upgrade soon. Staff were friendly, courteous and helpful throughout so no problems there. We enjoyed a hearty breakfast with a good choice of bread, pastries, fruit, cheese, fruit juices, cereals, hot cooked items and pancakes! We will certainly visit again when we need a base in Central England or a stopover on a longer journey. 02 July 2014
Rated 5.0 out of 5.0 by Fantastic Hotel We stayed at this hotel Sat 28th June with our 3 yr old son to vist Wonderland.We were greeted by Tracy at the reception who couldnt do enough to make us welcome all the staff especially the restaurant mob were friendly and bent over backwards to make our stay special.The food was amazing in The Olive Tree the hotel restaurant and the buffet breakfast on the morning had a fantastic selection of hot and cold food.The rooms were clean and comfotable. The hotel has an agreement with the adventure park Wonderland so all occupants receive free entrance this is accessed by a 5 min walk through the hotel grounds and at the back of the hotel.If you have little ones it is well worth a visit.If you want a break and to stay in a nice hotel reasonably priced with good food and freindly helpful staff in Telford then look no further than this one. 01 July 2014
Rated 5.0 out of 5.0 by A perfect home away from home From arriving to leaving i was treated as a valued customer. The room was spotless and comfortable . Restaurant menu was extensive and appealing with very attentive staff and the food exceeded my expectations. Bar staff were friendly and unobtrusive creating the perfect ambience. Cannot fault this hotel or the staff 01 July 2014
Rated 4.0 out of 5.0 Friendly staff The staff were excellent and Paul who served us at breakfeast was excellent. Thank you 27 June 2014
Rated 4.0 out of 5.0 by good place for an overnoghter good experience. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 27 June 2014
Rated 5.0 out of 5.0 by Mr P Very good staff, all were friendly and welcoming. Clean rooms and good value for money. 26 June 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Get what you pay for, better than basic and good value for money. Well situated for Motorway and not too far from City Centre, Perry Barr etc 26 June 2014
Rated 4.0 out of 5.0 by Excellent overall but let down by poor bar area Our stay in this hotel was overall extremely good, with one reservation, until we were woken at 6.00am on a Sunday morning by the noisy people in the next room. The one reservation relates to the bar area - there were no chairs or tables in the bar and we were expected to take our drinks to an entirely soulless "lounge" area some distance away. 26 June 2014
Rated 5.0 out of 5.0 by Wedding guest I recently attended a wedding at this venue and I have to admit to being very impressed with the overall attention to detail. The wedding was very well accommodated dispelling all my negative views on hotel weddings. The wedding party were made to feel that they were THE most important people in the hotel. The service was excellent the staff were incredibly polite, patient and always responded with a ‘can do’ attitude. Our accommodation/room was excellent. It was clean, towels were fluffy (as were the bath robes), and a good stock of beverages. We had an ironing board and iron (although we generally bring our own) and a refrigerator, which was very useful in the hot weather. The overall impression of the hotel (and conference facilities) was very positive and (although you may not need it) I would not hesitate to recommend this establishment for any function/conference or meeting. Thank you 24 June 2014
Rated 4.0 out of 5.0 by Comfortable room great location The hotel staff were very welcoming and attentive, on reception and in the bar. The room was comfortable and big enough for 3 adults. The bathroom was outdated and lighting poor to put make up on. 24 June 2014
Rated 5.0 out of 5.0 by comfortable hotel We have visited this hotel s few times. It is convenient for us to visit friends and family. It's location off J7 of M6 is also good, though it should be noted that J7 is quite a difficult one to negotiate. It's design leaves much to be desired. No fault of the hotel of course. Particular note that we have always found the staff friendly and helpful, which means a lot. Not all hotels manage this. One small criticism (no-one can be perfect) it was difficult to get coffee/tea served on the Saturday morning. Staff were very busy. Breakfast buffet was very good 24 June 2014
Rated 5.0 out of 5.0 by Business stay I visit regularly and consider the hotel, its facilities and particularly the staff to be excellent. If there is a friendlier set of employees I have yet to meet them! 24 June 2014
Rated 5.0 out of 5.0 by Great Service A warm friendly welcome with a drink and cookie, with nothing too much trouble from the very helpful staff. Excellent facilities, with lovely evening meal in friendly environment. We are a family of three and we will definately be staying here again very soon. 23 June 2014
Rated 4.0 out of 5.0 by Chips could do with improving Had better chips at McDonalds You need to be more exclusive (big chips and not served in a cup) 21 June 2014
Rated 4.0 out of 5.0 secret meal deal why do they have a meal deal which is never offered to you? Always have to request it. No doubt it will be withdrawn due to lack of interest!! This is not just this hotel either. 18 June 2014
Rated 5.0 out of 5.0 by overnight stay Comfortable hotel in pleasant location but still close enough to the motorway for travelling. Very friendly and helpful staff. Full breakfast included in the room price. 17 June 2014
Rated 4.0 out of 5.0 by Business stay Very good stay. Special mention for Gabriel - excellent service. 16 June 2014
Rated 3.0 out of 5.0 by Poor Room and Service The general standards here are acceptable but on too many occasions the room service is poor. The food is cold or incorrect and the lack of cutlery at times is annoying. On this occasion the room smelled of smoke and was not satisfactorily dealt with. The staff are generally very good and polite and the rooms very clean but they need to work on the room service menu and food service. 16 June 2014
Rated 3.0 out of 5.0 by convenient Stayed here before, better room last time. Very noisy group running up & down the corridor well into the evening, not what was needed after a hard day's study with an exam due the following morning. Shower curtain needs to fit better, water all over the floor! 11 June 2014
Rated 4.0 out of 5.0 by Family reunion stay for short break We had wonderful time with family break. On arrival I was bit disappointed with reception staff as they did not recognised my IHG membership till I pointed out. Wifi was limited and had to ask for free as IHG member was rudely told you will have to pay again had to point out my IHG membership. Sonia was good but some of the other staff were not. Once settled in and relaxed we had great time. Although hotel was busy with wedding guest and we were moved from bar/ lounge area we did not mind too much as staff were great. The swimming area and spa facilities were excellent. Breakfast was great and staff like Adam made it very special for our family. room are bit tiny but clean and beds are fine. 11 June 2014
Rated 5.0 out of 5.0 by Great value for money Excellent value for money. Food was great and the staff were really friendly & helpful. Thank you for a comfortable stay. 10 June 2014
Rated 3.0 out of 5.0 by Friendly staff good location, bit tricky & confusing though to find off M6 northbound. easy parking and quiet room at the back. helpful staff. great powerful shower, however problem was that it floods the floor 08 June 2014
Rated 5.0 out of 5.0 by Great hotel with great staff How anybody can 'run down' this hotel I don't know. The staff are so friendly and always eager to help. Looking forward to more nights 01 June 2014
Rated 5.0 out of 5.0 by Absolutely fab! Firstly i want to know where they got the mattress! it was so comfy! the breakfast was fab and the kids loved the swimming pool. The staff were super friendly, i was drenched as there was a thunder storn and i got wet through oe of the staff stopped me and asked if i would like a towel to dry myself. If i had a slight critisism it would only be in a downstairs bedroom with the children. But this hotel is lovely i will certainly be going back! Cadburys world and the black country muesum are very nearby. 30 May 2014
Rated 4.0 out of 5.0 by Great service - hotel exterior needs updating Reception staff very friendly and helpful (printed out directions for us). Room clean and quiet. Breakfast good on first day but was being cleared away on second! Really enjoyed the pool and gym. Would stay again as is a good meeting point between North Wales and the South of England. 30 May 2014
Rated 5.0 out of 5.0 by Recent Stay The hotel met all my expectations which made my stay comfortable and enjoyable. 30 May 2014
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