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Rated 3.8 out of 5 by 313 reviewers.
Rated 4.0 out of 5.0 by Despite occasional problems a reasonable Hotel This is a reasonably priced Holiday Inn. They always recognize group membership. Rooms are cleaned to a good standard. The swimming pool area looks tired and could do with refurbishment. Fitness room is small tried to use a couple of times but all equipment in use. Restaurant okay. One nice touch is that there is often a snack and a drink available in the reception area when returning to the Hotel in the early evening, or coffee in the morning. 29 July 2014
Rated 5.0 out of 5.0 by Perfect for breaking a long journey Comfortable, relaxing experience and conveniently accessible from the M6, the hotel is an ideal place to break the journey form North to South. Will undoubtedly use this hotel again. 29 July 2014
Rated 4.0 out of 5.0 by lovely hotel stayed on the 19th july for one night with my husband and 2children. lovely hotel.kids loved the pool.room was clean. food in restaurant was lovely.would definately stay here again. 24 July 2014
Rated 3.0 out of 5.0 by Had to request a room change I had a very noisy family with young children above me who never stopped making a noise. After several hours of this I rang Reception and was immediately offered a much more acceptanle room which was excellent. Upon booking in I informed the Reception staff that I was confused as to why. I could not be credited with the points. I stated that Customer Services had said it was because it was a group booking but the staff said they often had bookings for businessmen and didn't know why I was exempt. My husband went to Florida courtesy of the Army on a block booking with several other members of the team on many many times and was always creditted with the points so I cannot see the difference and am very unimpressed with the attitude of IHG over this matter! 23 July 2014
Rated 4.0 out of 5.0 by Staff are great. Shame about the quality of room Staff are great. Shame about the quality of room. The single rooms are tired looking. 22 July 2014
Rated 4.0 out of 5.0 by Good location and surprisingly quiet The hotel is in a good location and surprisingly quiet. Swimming pool and Jacuzzi are good. As I am Gold IHT rewards club member, we were given free drinks vouchers on arrival. We had a special signing in sheet and the staff gave us a special welcome as members. They were also serving free drinks and hot chicken bites in the reception area when we arrived so we did well that evening! We did not eat at the hotel apart from breakfast, which was okay but the range of food was not as good as at some hotels I have stayed in. I had booked an executive room and on the website it stated that bathrobe and slippers would be provided. These were not available. When I talked to the general manager about this, he was very apologetic and offered to give me some reward points which I was very satisfied with. The manager said they had never given slippers, so I said the website needed amending. Overall it was a good hotel to stay in. 22 July 2014
Rated 4.0 out of 5.0 by Good helpful Staff Staff are excellent - from the front desk right throughout the Hotel. They make the Hotel a pleasant stay. Paul in the restaurant is very helpful and nothing is too much for him. 21 July 2014
Rated 5.0 out of 5.0 by Great value for money We stayed one night at this hotel on the advanced booking which included dinner and breakfast. Great value for money and lovely food. Will definitely stay here again when we're in the area and have recommended to friends :)) 17 July 2014
Rated 5.0 out of 5.0 by Excellent service , and great nghts sleep Excellent service with late check in well after midnight, great family room comfortable and very clean. Staff in the restaurant were helpful and very friendly. Great value for quality experience. Thanks to the staff 16 July 2014
Rated 5.0 out of 5.0 by Let down by the eggs I have only good things to say about my stay here, with the exception of the eggs at breakfast. For something as simple as frying an egg, the kitchen fails miserably. I was presented with a whole tray of fried eggs, perhaps 10-15 of the one eyed monsters . . . and there was not one that did not have the texture of a frisbee . . . the whites were leathery . . .the yolks were solid . . . the eggs had not been basted and the uncooked white covering the yolks had been baked to the texture of polythene by the hotplate lamps! Come on guys, frying an egg ain't difficult . . . it may not measure very highly in the grand scale of things . . . but a decent fried egg is an important part of a full english brekkie! 15 July 2014
Rated 4.0 out of 5.0 by comfortable, clean and good value During our 3 night stay we found it very comfortable, clean and good value for money... Breakfast was lovely as well as self service.. During breakfast we found that getting the attention of staff a little difficult but once we were noticed they were helpful. All in all a great stay. Thank you. Will be back 10 July 2014
Rated 4.0 out of 5.0 Defiantly recommend Lovely hotel, lovely staff would really recommend the breakfast was amazing such good quality 09 July 2014
Rated 5.0 out of 5.0 by Excellent staff The staff make this hotel. Lisa in the restaurant is a credit to the hotel and runs the restaurant with true professionalism. She is attentive, polite and an ambassador to the hotel. Chris Butler can not do enough for the guests and is also a credit to the hotel. Sonya at the front desk is always welcoming, polite and extremely helpful as are the bar staff, Mario, Gabriel, Ben, Matthew and the rest of the team. I would always recommend this hotel due to the excellent, professional service of the staff. They should all be commended on their professionalism. 08 July 2014
Rated 2.0 out of 5.0 by Poor night's sleep Mattress extremely uncomfortable with dip in middle. Advised staff. The hotel was fully booked so we couldn't change rooms. We were offered extra pillows and duvets to put on the bed. We were travelling from Scotland to Cornwall and stopped here for rest. Will not be using this hotel again. 08 July 2014
Rated 2.0 out of 5.0 by Going to a Meeting? This hotel would be OK for anyone passing through, but for a longer stay I have my doubts, It was adequate in most respects but their pricing policy was a shambles and very poorly explained when encountered. The meals were disappointing and the time delays were too long. More attention is needed on the issue of Gluten intolerance in items available, The room we used had a non-operative shower and we had to ask for the spare bed to be made up despite the fact that we had booked the room for three people. Only two mugs were provided for making tea/coffee. Niggly little things that ought to be noticed. 06 July 2014
Rated 4.0 out of 5.0 by Comfortable hotel The room was as expected for a Holiday Inn, but cleaner than some in which I have stayed. Staff were polite and helpful. The restaurant is a little cafe like in terms of seating and decor. Dinner and breakfast was OK. 05 July 2014
Rated 5.0 out of 5.0 by Excellent def worth going We came to stay on the Sunday for my sons birthday, 2 adults and 2 children. We all had a fantastic time. the staff were all great especially the bar staff they were very welcoming and efficient. The food that was in our pakage was excellent., added bonus kids eat free. The breakfast was also a v high standard. There was a swimming pool , sauna and steam room included which was a added bonus. Overall our stay was pleasant and would def return in the future. Keep up the good work 04 July 2014
Rated 4.0 out of 5.0 by Poor food but nice hotel The breakfast was all fried. Please offer grilled or oven cooked items, offer poached eggs. We had a buffet evening meal and the food was edible but not good. portion size was ok if you do not like a lot of food, I had to fill up with salad. Water with bits floating about, they did change it (or so they said) but it still had bits floating about, they said it was from the lemon that was in the water, the lemon was only added to the 2nd lot?? Apart from that everything else was great. 03 July 2014
Rated 5.0 out of 5.0 by A two night break A free car park on arrival is always a plus these days, followed by a warm friendly welcome by reception made a great start to the weekend. Quite a walk to a very nice room with a courtyard view which provided a good nights sleep. Food was very good, breakfast probably better than dinner, but plenty of everything and continually being topped up. 03 July 2014
Rated 3.0 out of 5.0 by In need of updating The price reflected the current state of the hotel which is in need of updating. The current crop of Holiday Inn Expresses are superior to this hotel. The rooms are small and the bathrooms even smaller. The lounge area was sectioned off for a function while we weree there but there were plenty of other function rooms available at the time. 02 July 2014
Rated 4.0 out of 5.0 by Relaxing Overnight Stay We spent one night at the Holiday Inn Birmingham, as part of a trip with our daughter to Drayton Manor and Thomas Land. The hotel is conveniently located just off the M6 at J7 and provided us with a good base to prepare for our trip the following day. Facilities are generally good at the hotel, though it's a shame there is no lift to access the bedrooms on the upper floors. Our room was very clean, tidy and comfortable and the bathroom, though in need of a little more attention around the tiles, was clean nonetheless. The leisure facilities are a useful and welcome addition and may not be the most modern but are generally in good order. The changing rooms and showers could do with an upgrade soon. Staff were friendly, courteous and helpful throughout so no problems there. We enjoyed a hearty breakfast with a good choice of bread, pastries, fruit, cheese, fruit juices, cereals, hot cooked items and pancakes! We will certainly visit again when we need a base in Central England or a stopover on a longer journey. 02 July 2014
Rated 5.0 out of 5.0 by Fantastic Hotel We stayed at this hotel Sat 28th June with our 3 yr old son to vist Wonderland.We were greeted by Tracy at the reception who couldnt do enough to make us welcome all the staff especially the restaurant mob were friendly and bent over backwards to make our stay special.The food was amazing in The Olive Tree the hotel restaurant and the buffet breakfast on the morning had a fantastic selection of hot and cold food.The rooms were clean and comfotable. The hotel has an agreement with the adventure park Wonderland so all occupants receive free entrance this is accessed by a 5 min walk through the hotel grounds and at the back of the hotel.If you have little ones it is well worth a visit.If you want a break and to stay in a nice hotel reasonably priced with good food and freindly helpful staff in Telford then look no further than this one. 01 July 2014
Rated 5.0 out of 5.0 by A perfect home away from home From arriving to leaving i was treated as a valued customer. The room was spotless and comfortable . Restaurant menu was extensive and appealing with very attentive staff and the food exceeded my expectations. Bar staff were friendly and unobtrusive creating the perfect ambience. Cannot fault this hotel or the staff 01 July 2014
Rated 4.0 out of 5.0 Friendly staff The staff were excellent and Paul who served us at breakfeast was excellent. Thank you 27 June 2014
Rated 4.0 out of 5.0 by good place for an overnoghter good experience. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx 27 June 2014
Rated 5.0 out of 5.0 by Mr P Very good staff, all were friendly and welcoming. Clean rooms and good value for money. 26 June 2014
Rated 5.0 out of 5.0 by Enjoyable Stay Get what you pay for, better than basic and good value for money. Well situated for Motorway and not too far from City Centre, Perry Barr etc 26 June 2014
Rated 4.0 out of 5.0 by Excellent overall but let down by poor bar area Our stay in this hotel was overall extremely good, with one reservation, until we were woken at 6.00am on a Sunday morning by the noisy people in the next room. The one reservation relates to the bar area - there were no chairs or tables in the bar and we were expected to take our drinks to an entirely soulless "lounge" area some distance away. 26 June 2014
Rated 5.0 out of 5.0 by Wedding guest I recently attended a wedding at this venue and I have to admit to being very impressed with the overall attention to detail. The wedding was very well accommodated dispelling all my negative views on hotel weddings. The wedding party were made to feel that they were THE most important people in the hotel. The service was excellent the staff were incredibly polite, patient and always responded with a ‘can do’ attitude. Our accommodation/room was excellent. It was clean, towels were fluffy (as were the bath robes), and a good stock of beverages. We had an ironing board and iron (although we generally bring our own) and a refrigerator, which was very useful in the hot weather. The overall impression of the hotel (and conference facilities) was very positive and (although you may not need it) I would not hesitate to recommend this establishment for any function/conference or meeting. Thank you 24 June 2014
Rated 4.0 out of 5.0 by Comfortable room great location The hotel staff were very welcoming and attentive, on reception and in the bar. The room was comfortable and big enough for 3 adults. The bathroom was outdated and lighting poor to put make up on. 24 June 2014
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