Rated 3.8 out of 5 by 260
Rated 5.0 out of 5.0 by Jobber Exceptionally Friendly Staff and excellent service
As usual, an excellent stay with first class service. All staff present a cheerful welcome and are always helpful. One specific mention should be for one of the waiters, Gabriel, couldn't have been more helpful in selection of the food and wine. I'll be back.
10 March 2014
Rated 2.0 out of 5.0 by Steve_MC Shabby Room
My room 219 was in need of spring clean the room made me feel dirty and at unease, and the sound of dogs in the room s around me just added to my unease.
10 March 2014
Rated 4.0 out of 5.0 by Lizard1061 Great staff, some lovely touches
The hotel is fine, just what you would expect from Holiday Inns and their equivalent. My room was clean and comfortable and probably the only the thing that is required is free wi-fi; I was surprised that this was not available even in the public areas where lots of hotels offer this. The gym was great and the staff in there were lovely. Same as the reception and bar lads and lasses, just superb. Jane, too, seeing to our needs at breakfast couldn't do enough, so I had a smashing stay.What made the difference was the little touches that were such a pleasant surprise, like on Tuesday, we were able to celebrate Pancake Day as chef had made loads of them and they were at reception when you came in from work. With as many sweet toppings as you can think of too, it was a really nice thing to do. The next night has an Italian theme, so it was Rioja and canapes, again, all complimentary. All this aside, i would recommend the hotel; the location is excellent and I can say that even though I don't enjoy being away so much these day,s my stay here was made more than tolerable. Thanks everyone, see you next week!
08 March 2014
Rated 5.0 out of 5.0 by Anon1111 Friendly staff, comfortable stay
The staff were very friendly, and the rooms was comfortable and clean
08 March 2014
Rated 1.0 out of 5.0 by Regular Traveller Poor experience this time
Room they put me in was tiny, old, gloomy, belonged in a travel Inn of 20 years ago, no wardrobe, no safe, very poor.
08 March 2014
Rated 4.0 out of 5.0 by Nb5000 Excellent customer service
The hotel may be a bit tired but the staff make up for it. Nothing was too much trouble and a special thank you to Lisa who enabled me to eat when I needed to.
02 March 2014
Rated 2.0 out of 5.0 by pjm5555 Average rooms let it down
As a Platinum member a travel all around the UK and the States in this chain.
Good hotel that suffers from very dated rooms with poor décor.
27 February 2014
Rated 5.0 out of 5.0 by toffeelicious2010 My Family weekend experience
I have stayed at this wonderful hotel again for the third time with my family for a weekend away.
We enjoyed it the first time around and returned twice. They say that first impressions count. This is a great hotel for families. We found the staff on reception, the staff at the leisure centre and the chamber maids to be marvellous and they were all so friendly and accomodating. I must point out that they are all a credit to the hotel.
Well done all for making my family weekend away a great one to remember and thank you. If you are looking for a great hotel to stay with leisure facilities, this is the one to book..
Will be staying again hopefully around Easter
26 February 2014
Rated 3.0 out of 5.0 by Thomp14 Nice hotel just poor quality of mattress
The hotel is nice but unfortunately the quality of the mattress was very poor it was sinking in the middle
24 February 2014
Rated 5.0 out of 5.0 by Boomanandan excellent place to rest and work
Like to see face lift to the hotel in the future. More homely set up of flowers and plants decorations in executive rooms. More veg items on in house menu.
20 February 2014
Rated 5.0 out of 5.0 by RobinS good room, great staff, recommended
The hotel may look a little dated upon arrival, but the service was right up to date. Friendly and efficient staff at check-in, the bedroom was comfortable and functional for a business user and when I asked to go "off-menu" in what was a very busy restaurant, staff were very helpful and the chef provided an excellent meal. Well done
16 February 2014
Rated 5.0 out of 5.0 by Boomanandan gexcellent
Your staff are superb in general and Gabriel is a good man. He is very well mannered staff deserve a gift and appreciation of his devotion to duty.
15 February 2014
Rated 5.0 out of 5.0 by Yellow12 Family break
A great welcome as always , made my family feel really at home. I use the Holiday Inn chain regularly , this hotel in particular , but the staff gave that little extra that ensured that the rest of my family had the best of everything that was available. They can't wait to go back.
10 February 2014
Rated 5.0 out of 5.0 by Rhino50 Excellent service
Myself and a colleague spent 5 nights at the Birmingham M6 Holiday Inn last week and were delighted with all aspects of the hotel, especially the management and staff of the restaurant where we ate 4 times. Nothing was too much trouble for them and they should be commended on their professionalism and manner in which they deal with customers.
I will certainly be booking again at this hotel and when I do, will eat at the restaurant which is first class.
09 February 2014
Rated 5.0 out of 5.0 by Boomanandan nice room need make over and decorations
Need over all face lift to the hotel improvement to layouts and access to corridors etc
03 February 2014
Rated 5.0 out of 5.0 by judsie excellent hotel
Free breakfast, free parking, free wifi and excellent staff. What more could you ask for?
24 January 2014
Rated 5.0 out of 5.0 by Ric17 Exceptional Value & Convenient Location
I stayed one night at this hotel and my overall impression of the hotel was very good. Great service from the staff, great rooms and public spaces.
The hotel is easily accessible from the motorway and yet within easy reach of Birmingham City Centre.
The hotel is well managed and well maintained. More importantly, it provides exceptional value for money.
22 January 2014
Rated 4.0 out of 5.0 by Jase2 Better Than The Last Time
Stayed at this hotel again after a dismal experience a few months ago.
This time got a platinum upgrade and found the overall experience ten times better than the last visit.
It may be the case that the standard rooms are grim (it was on my last visit) but the executive room was pretty good, very comfortable bed and bigger. If its the case that the standard rooms are just bad the hotel needs to think about refurb as I sure wouldnt stay in one of them again but would come back to an exec room without a problem
The breakfast was better than most HI that I stay in and the staff were fine just like my last visit.
The roadworks on the M6 continue to cause a real problem getting out of this hotel, I left at 0705 and got on to the M6 northbound 25 minutes later despite the hotel being almost on the junction, so if your going on to the motorway at this time take this into account
19 January 2014
Rated 5.0 out of 5.0 by Brassy Another Good Week at Holiday Inn M6 J7
Stayed at this hotel whilst working a week of 'nights'.
I had a room in the quiet area of the hotel and everything was done to make my stay as comfortable as possible. Even when housekeeping had finished I was left a 'parcel' outside my bedroom door containing clean towels, tea, coffee milk etc.
Staff are always friendly. I have been working in the area for the last 6 months and wouldn't stay anywhere else
16 January 2014
Rated 4.0 out of 5.0 by Didi62 Love the sauna and pool
Really enjoyable stay thanks stayed here on a few occasions
16 January 2014
Rated 1.0 out of 5.0 by Jo27b Really? Again?
I have to travel for work quite a lot so I've stayed at lots of different hotels, many of them holilday inns and I have to say this one is consistently the worst! The staff are always friendly and helpful but ultimately not very good. In the past few weeks my bill has been wrong, I've had to move rooms a number of times for various reasons (the latest because they'd re-tiled the bathroom and not cleaned up after themselves properly), and my favourite, when they charged my colleague for me not turning up on a date that I hadn't booked a room! Consequently they hadn't booked the room for the correct date either... Thanks reception.
14 January 2014
Rated 5.0 out of 5.0 by judsie excellent hotel
Free parking, free wifi, free breakfast WITH PANCAKES! ! lovely staff, what more could you ask for?
07 January 2014
Rated 5.0 out of 5.0 by judsie lovely
I stay at this hotel often. Pancakes for breakfast, free parking and lovely staff. What more can you ask for.
06 January 2014
Rated 2.0 out of 5.0 by golf dad Average place to stay, nothing special
Had to eat our overpriced meal while kids party kicked off around us. Very noisy and uncomfortable eating arrangements. Added too by football fans on table next to us cheering on their team on tv screen. Had to walk miles to our room, last thing we needed carrying luggage and a sleeping child. Found bottle of cleaning fluid left in our room, not enough complementary tea milk coffee or cups, swimming pool was the best point.
05 January 2014
Rated 5.0 out of 5.0 great service
We are going a lot to holidays. This is our first time in Holiday in.
We stayed in this hotel 3 day .
The location was very good .we got a very good size family room.The staff was very welcome and always asked if we need something..
We took the children to the pool and was a very special lady gave as a very nice welcome with towels and mails! (Amanda !!! Thank you so much you are very special worker)
We will recommend this hotel for sure to our friends and we would love to visit again soon!!!!
Good luck and happy new year!1
04 January 2014
Rated 4.0 out of 5.0 by Jerry6 Great service and staff
Great service as usual, we stay at this hotel about 3 times a year and would recommend individuals to stay here. The staff here are very helpful and it's like a home from home and dogs are welcome. Unfortunately there are no smoking rooms
01 January 2014
Rated 3.0 out of 5.0 by MCDHOME2 Terrible
On check in their were no check in disclosures made, i.e. times and costs of breakfast, amenities etc, despite being a Gold Elite member for IHG, no welcome pack or any room upgrade.offered or provided,
Service at the Hotel was very poor, with the exception of the odd members of staff and most of the cleaners most of the staff were miserable, debating providing us free internet when we are entitled to it.
The room had no fridge or microwave, instead a trouser press and chiller! A little impractical for a family room, particularly when trying to keep 2 children 3 and 1 fed and having to warm up children's milk in their bottle in the kettle...!!!
We asked for some ice to the room and some plated knives and forks for some take away food, and got a £7.50 charge for room service?
Front desk rarely answer the phone, on 2 occasions during our stay we have had teenagers placed in family rooms opposite and next to us, drunk loud and running up and down corridors until 2.30am, despite calling the front desk for more than 2 hours no one answered and I had to confront them myself, as I have 2 children 3 and 1 that were sleeping, not my job!
We tried to get a table for Christmas day lunch and were told they were fully booked? It appears to non residents! As patrons of the Hotel we should have been accommodated no matter what.
We called house keeping for milk cartons for tea at 5pm one day and they never came despite a second call, so we resorted to buying our own milk.
I asked to speak to the manager 3 days into a 3 week stay, I never heard from anyone?
We were told when we inquired at breakfast on Christmas Day that the breakfast was £10 adult, children eat free, only to be told later it was £14.95 each not pre booked or with voucher, we were never told this at check in? Otherwise we would have booked vouchers or just booked bed and breakfast.
Myself and my 7 year old Daughter went to breakfast New Years Eve at 9.50am to be told it stopped at 9.30am, we have had several different times for breakfast 9.30am 10am 10.30am and 11am, no one informed us that it was 9.30am today or indeed we saw no posts as such either, we were bought the throw away food from the kitchen which was cold and horrid, then we were charged 2 adult fees? We should not have been charged at all...!!!
I asked about the bar for New Years Eve to be told their was a dinner dance on and we could buy drinks from the bar and go to a lounge that was being opened up elsewhere in the Hotel to sit with our drinks!
This Hotel does not cater for it's patrons favoring people from outside the Hotel.
31 December 2013
Rated 4.0 out of 5.0 by Maureen and Charles Comfortable and peaceful stay over Christmas
Very pleasant staff in Restaurant and Reception. Very good presentation and choice of food at breakfast.
31 December 2013
Rated 5.0 out of 5.0 by Maisiemaid Excellent stay
We have stayed at various short stay hotels/lodges in the past, and our recent stay here was by far the best. THANK YOU
27 December 2013
Rated 5.0 out of 5.0 by RobinS thoughtful staff and great service
On a night of dreadful weather this was a very welcome haven as our stopover between St Andrews and Sevenoaks. Staff were very considerate and understanding of our needs - we were travelling with our small dog - and we were made to feel very welcome. Restaurant staff were efficient and accommodating as we changed mid-order from sit-in to room service. Food was very good and quick, despite a large Xmas party being catered for. We will definitely be back.
26 December 2013