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Rated 3.8 out of 5 by 295 reviewers.
Rated 4.0 out of 5.0 by Always a pleasure to return. The staff are always helpful and will be only too happy to deal with any requests you may have. Room cleanliness is guaranteed. The quality of sleep, in the huge comfortable beds, is also a given. Food and drink either in the bar, or ordered as room service, is both of good quality and speedily arranged. Breakfast is especially good, with a fantastic hostess (the young blond haired lady). Most helpful and always a pleasant welcome. The gym is also well equipped and the staff friendly and helpful. My one and only complaint, it's only open from 6.30 in the morning and immediately gets full with members, meaning that the two exercise bikes are off limits. 17 March 2014
Rated 5.0 out of 5.0 by great stay with excellent service Great overall stay. Excellent customer service from sonia and chris on the reception. Will stay in the future 17 March 2014
Rated 4.0 out of 5.0 by Excellent Very helpful reception staff. Bar and restaurant staff polite, friendly and attentive. Excellent food. Pool with sauna, Jacuzzi and steam room a pleasant addition to a clean and tidy hotel. Just off the M6 Walsall turn off. Don't hear the M6 traffic. All in all an Ideal location 16 March 2014
Rated 5.0 out of 5.0 by Excellent The rooms do need a little bit of a refurb,, however the fantastic staff far outweigh this minor problem. The customer service is first class and all staff should be highly commended for their excellent happy service. Lisa in the restaurant has fantastic customer skills. All in all an excellent hotel to stay at. 14 March 2014
Rated 5.0 out of 5.0 by Extremely helpful staff and loely meals (breakfast and dinner) This hotel was ideal for a trip to Crufts at the NEC, the rooms were great, good sized, very clean and everything you could wish for. The staff were very helpful and made us feel very welcome, when I was leaving on the Monday morning I realised I had mislaid my car keys, the reception staff and two of the maintenance men took a great deal of time to look for said keys, the went out of their way, keys were found and I was a happy customer. The meals both breakfast and dinner were superb Definitely be back 13 March 2014
Rated 5.0 out of 5.0 by Exceptionally Friendly Staff and excellent service As usual, an excellent stay with first class service. All staff present a cheerful welcome and are always helpful. One specific mention should be for one of the waiters, Gabriel, couldn't have been more helpful in selection of the food and wine. I'll be back. 10 March 2014
Rated 2.0 out of 5.0 by Shabby Room My room 219 was in need of spring clean the room made me feel dirty and at unease, and the sound of dogs in the room s around me just added to my unease. 10 March 2014
Rated 4.0 out of 5.0 by Great staff, some lovely touches The hotel is fine, just what you would expect from Holiday Inns and their equivalent. My room was clean and comfortable and probably the only the thing that is required is free wi-fi; I was surprised that this was not available even in the public areas where lots of hotels offer this. The gym was great and the staff in there were lovely. Same as the reception and bar lads and lasses, just superb. Jane, too, seeing to our needs at breakfast couldn't do enough, so I had a smashing stay.What made the difference was the little touches that were such a pleasant surprise, like on Tuesday, we were able to celebrate Pancake Day as chef had made loads of them and they were at reception when you came in from work. With as many sweet toppings as you can think of too, it was a really nice thing to do. The next night has an Italian theme, so it was Rioja and canapes, again, all complimentary. All this aside, i would recommend the hotel; the location is excellent and I can say that even though I don't enjoy being away so much these day,s my stay here was made more than tolerable. Thanks everyone, see you next week! 08 March 2014
Rated 5.0 out of 5.0 by Friendly staff, comfortable stay The staff were very friendly, and the rooms was comfortable and clean 08 March 2014
Rated 1.0 out of 5.0 by Poor experience this time Room they put me in was tiny, old, gloomy, belonged in a travel Inn of 20 years ago, no wardrobe, no safe, very poor. 08 March 2014
Rated 4.0 out of 5.0 by Excellent customer service The hotel may be a bit tired but the staff make up for it. Nothing was too much trouble and a special thank you to Lisa who enabled me to eat when I needed to. 02 March 2014
Rated 2.0 out of 5.0 by Average rooms let it down As a Platinum member a travel all around the UK and the States in this chain. Good hotel that suffers from very dated rooms with poor décor. 27 February 2014
Rated 5.0 out of 5.0 by My Family weekend experience I have stayed at this wonderful hotel again for the third time with my family for a weekend away. We enjoyed it the first time around and returned twice. They say that first impressions count. This is a great hotel for families. We found the staff on reception, the staff at the leisure centre and the chamber maids to be marvellous and they were all so friendly and accomodating. I must point out that they are all a credit to the hotel. Well done all for making my family weekend away a great one to remember and thank you. If you are looking for a great hotel to stay with leisure facilities, this is the one to book.. Will be staying again hopefully around Easter 26 February 2014
Rated 3.0 out of 5.0 by Nice hotel just poor quality of mattress The hotel is nice but unfortunately the quality of the mattress was very poor it was sinking in the middle 24 February 2014
Rated 5.0 out of 5.0 by excellent place to rest and work Like to see face lift to the hotel in the future. More homely set up of flowers and plants decorations in executive rooms. More veg items on in house menu. 20 February 2014
Rated 5.0 out of 5.0 by good room, great staff, recommended The hotel may look a little dated upon arrival, but the service was right up to date. Friendly and efficient staff at check-in, the bedroom was comfortable and functional for a business user and when I asked to go "off-menu" in what was a very busy restaurant, staff were very helpful and the chef provided an excellent meal. Well done 16 February 2014
Rated 5.0 out of 5.0 by gexcellent Your staff are superb in general and Gabriel is a good man. He is very well mannered staff deserve a gift and appreciation of his devotion to duty. 15 February 2014
Rated 5.0 out of 5.0 by Family break A great welcome as always , made my family feel really at home. I use the Holiday Inn chain regularly , this hotel in particular , but the staff gave that little extra that ensured that the rest of my family had the best of everything that was available. They can't wait to go back. 10 February 2014
Rated 5.0 out of 5.0 by Excellent service Myself and a colleague spent 5 nights at the Birmingham M6 Holiday Inn last week and were delighted with all aspects of the hotel, especially the management and staff of the restaurant where we ate 4 times. Nothing was too much trouble for them and they should be commended on their professionalism and manner in which they deal with customers. I will certainly be booking again at this hotel and when I do, will eat at the restaurant which is first class. 09 February 2014
Rated 5.0 out of 5.0 by nice room need make over and decorations Need over all face lift to the hotel improvement to layouts and access to corridors etc 03 February 2014
Rated 5.0 out of 5.0 by excellent hotel Free breakfast, free parking, free wifi and excellent staff. What more could you ask for? 24 January 2014
Rated 5.0 out of 5.0 by Exceptional Value & Convenient Location I stayed one night at this hotel and my overall impression of the hotel was very good. Great service from the staff, great rooms and public spaces. The hotel is easily accessible from the motorway and yet within easy reach of Birmingham City Centre. The hotel is well managed and well maintained. More importantly, it provides exceptional value for money. 22 January 2014
Rated 4.0 out of 5.0 by Better Than The Last Time Stayed at this hotel again after a dismal experience a few months ago. This time got a platinum upgrade and found the overall experience ten times better than the last visit. It may be the case that the standard rooms are grim (it was on my last visit) but the executive room was pretty good, very comfortable bed and bigger. If its the case that the standard rooms are just bad the hotel needs to think about refurb as I sure wouldnt stay in one of them again but would come back to an exec room without a problem The breakfast was better than most HI that I stay in and the staff were fine just like my last visit. The roadworks on the M6 continue to cause a real problem getting out of this hotel, I left at 0705 and got on to the M6 northbound 25 minutes later despite the hotel being almost on the junction, so if your going on to the motorway at this time take this into account 19 January 2014
Rated 5.0 out of 5.0 by Another Good Week at Holiday Inn M6 J7 Stayed at this hotel whilst working a week of 'nights'. I had a room in the quiet area of the hotel and everything was done to make my stay as comfortable as possible. Even when housekeeping had finished I was left a 'parcel' outside my bedroom door containing clean towels, tea, coffee milk etc. Staff are always friendly. I have been working in the area for the last 6 months and wouldn't stay anywhere else 16 January 2014
Rated 4.0 out of 5.0 by Love the sauna and pool Really enjoyable stay thanks stayed here on a few occasions 16 January 2014
Rated 1.0 out of 5.0 by Really? Again? I have to travel for work quite a lot so I've stayed at lots of different hotels, many of them holilday inns and I have to say this one is consistently the worst! The staff are always friendly and helpful but ultimately not very good. In the past few weeks my bill has been wrong, I've had to move rooms a number of times for various reasons (the latest because they'd re-tiled the bathroom and not cleaned up after themselves properly), and my favourite, when they charged my colleague for me not turning up on a date that I hadn't booked a room! Consequently they hadn't booked the room for the correct date either... Thanks reception. 14 January 2014
Rated 5.0 out of 5.0 by excellent hotel Free parking, free wifi, free breakfast WITH PANCAKES! ! lovely staff, what more could you ask for? 07 January 2014
Rated 5.0 out of 5.0 by lovely I stay at this hotel often. Pancakes for breakfast, free parking and lovely staff. What more can you ask for. 06 January 2014
Rated 2.0 out of 5.0 by Average place to stay, nothing special Had to eat our overpriced meal while kids party kicked off around us. Very noisy and uncomfortable eating arrangements. Added too by football fans on table next to us cheering on their team on tv screen. Had to walk miles to our room, last thing we needed carrying luggage and a sleeping child. Found bottle of cleaning fluid left in our room, not enough complementary tea milk coffee or cups, swimming pool was the best point. 05 January 2014
Rated 5.0 out of 5.0 great service We are going a lot to holidays. This is our first time in Holiday in. We stayed in this hotel 3 day . The location was very good .we got a very good size family room.The staff was very welcome and always asked if we need something.. We took the children to the pool and was a very special lady gave as a very nice welcome with towels and mails! (Amanda !!! Thank you so much you are very special worker) We will recommend this hotel for sure to our friends and we would love to visit again soon!!!! Good luck and happy new year!1 04 January 2014
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