Rated 4.2 out of 5 by 168
Rated 3.0 out of 5.0 by SB81 Could be better but adequate
Staff are helpful and friendly. Room was clean. Only issue we had was the corridor was smelling of cigarette smoke which was coming into our room. Some guests very noisy so could hear them
banging on doors, woke up a few times on the first night. Location is good, breakfast options are satisfactory. Room TV needs to be upgraded.
Would stay again, but will ask for non smoking areas of the hotel!
10 October 2013
Rated 5.0 out of 5.0 by unsy comfy bed great service
excellent use this hotel every year nice n clean rooms and amenities n pleasant staff will definatly be using again
08 October 2013
Rated 4.0 out of 5.0 by deh34 really great service
The hotel staff are approachable, helpful and friendly. Any issues what so ever, they did their best to help us. We stayed with 2 small children and we had a nice stay. The rooms are cleaned daily which was good.
06 October 2013
Rated 3.0 out of 5.0 by expertcat Apart from a horriable smell as you walk into the room
Apart from a horriable smell as you walk into the room the bed was ok...Breakfast don't expect a cooked breakfast....tasteless scrambled eggs, bitty sausages, beans was ok but no bacon.
toast you had to queue up to fight for the toaster....why oh why do they only fill up the bread section a half loaf at a time...
Good point was it was free...opposite was a hotel that charges an extra £20 a night and you get full breakfast and leisure ammenties.
location was good for what we required and its close to a kfc.
Reception staff was ok but beakfast staff mmmmm its the start of the day not the end.
As with most hotels like this its soulless the only ambience is having to hear the tv and radio on at the same time while eating breakfast.
02 October 2013
Rated 5.0 out of 5.0 by Threeb A1 hotel
This is a better hotel than described on their own website. The reception is wonderful with a nice relaxed bar and a lovely breakfast with lots of variety included in the price. If you arrive late there is a KFC less than 5 minutes away
01 October 2013
Rated 5.0 out of 5.0 by Grand111 Great Stay
Ideal location for me.
Comfortable room and good breakfast.
Staff very good and service with a smile
01 October 2013
Rated 5.0 out of 5.0 by Matt318 Excellent value and service
Friendly staff and a good location. Very good value for money.
24 September 2013
Rated 4.0 out of 5.0 by Hanibal8 Breakfast
The Toasters ceased to function due to a socket blowout apparentley.
The staff just said they were not working due to reason above and made no attempt to correct the situation by moving any of the three toasters to anothr socket or offer to have the toast done in the kitchen.
The desk Clerk/Manager excused the problem by saying that during breakfast time he was addressing a problem with another guest within the hotel.
At no point were the breakfast staff apologetic or offer anything in way of compensation or ask if the inconveniece caused us a problem. Similarly as mentioned above the desk on checkout offered no solice other than his justification why he was not around to address the problem.
Whilst I believe your chain give value and normally good service, I do not feel I could use or recommend this particular hotel in Walsall again.
13 September 2013
Rated 5.0 out of 5.0 by Maxie34 Great stay
We was very impressed with this hotel. Very new and clean. Staff were great, made my kids a hot chocolate to help them go to sleep with no charge. Top marks! If every in the area again would rebook at this hotel! Thanks for the stay.
10 September 2013
Rated 5.0 out of 5.0 by Dylan17 Well worth the money !!!!
My husband and I stayed overnight at the weekend,and were very impressed with our overall experience for the price we paid.
James on the front desk was a very pleasant and helpful desk manager.
The room although fairly basic was clean,bed very comfortable,but what surprised us the most was the complimentary breakfast in the morning,we are not people with large appetitesand were expecting a coffee and croissant, however what a lovely surprise,fresh fruit,fresh fruit juice,cereals,and a choice of cooked sausages,lovely scrambled egg,and beans....
Very impressed and would definately stay here again if in the area and certainly recommend it to family and friends.
09 September 2013
Rated 4.0 out of 5.0 Excellent value and staff
Excellent value after coming from a nearby youth hostel which where the customer care was shocking and only £4 cheaper.
Amazingly difficult to find, but on arrival a complementary drinking chocolate for my little boy did the trick, thankyou Ania (I think).
All staff really friendly and a credit to the company, beer could have been better but that's being picky.
Only surprise was no meals on Fridays, but staff more than happy to produce takeaway menus and allow you to use hotel phone to order and eat it in the bar area.
Definitely stay again.
08 September 2013
Rated 5.0 out of 5.0 by megs555 Great stay !
the hotel was lush s you walked in it was nice and modern and the staff were very friendly ! The rooms was nice and the beds comfy. the bath room was clean.
Breakfast was great although not much hot food but we didn't want that so it was great. this is a really good place to stay will stay again !
04 September 2013
Rated 4.0 out of 5.0 by Angus92 Good Short Stay Hotel
We have stayed at this hotel previously as it is convenient when visiting family and friends in the area plus it is close to J10 of the M6 so is easy to find.
The room we had was spacious, comfortable and spotlessly clean. All the staff we encountered were friendly, polite and helpful.
Breakfast is classed as "complimentary" and as such has a limited choice but was ok (edible and hot which is always a plus!!)
We think this hotel is excellent value for money and is definitely suitable as a short-stay option i.e. one or two nights only.
29 August 2013
Rated 5.0 out of 5.0 by Welshie Comfortable and staff very helpful
Our second visit here and as before found room very comfortable, clean and as requested room on ground floor.
Excellent service and great variety for breakfast.
28 August 2013
Rated 4.0 out of 5.0 by pluslad All round a pleasant experience!
Reception nice, clean and bright plus modern. Friendly staff. Clean rooms, comfy beds and good lighting. Nice breakfast except powdered scrambled eggs but otherwise nice and fresh (especially the croissants).
Disappointed with limited TV channels (not Freeview) and not able to play my kids DVD's on it via scart cable.
Weird intermittent noise and vibration all the time but quite noticeable during the night, woke my wife up and that takes some doing(!) - thought there was a train parked outside the hotel on the first night!
27 August 2013
Rated 5.0 out of 5.0 by Jedmo78329 excellent staff and great service would stay there again
Well enjoyed break staff were so friendly and accommodating nothing to much trouble would have no problem in staying there again many thanks for a great stay
25 August 2013
Rated 4.0 out of 5.0 great breakfast and its free
this is our 4th stay at a holiday inn express, and certainly cant praise it enough. very clean rooms a good nights sleep and a wonderful hearty breakfast. I have only one gripe. breakfast is very good apart from the scrambled eggs, there seems to be no taste to it, but everything else is champion and good value for money.
24 August 2013
Rated 5.0 out of 5.0 by astommo1 booking
the stay at your holiday express was so brill excellent will come and book again soon thanks mr tomlinson.
20 August 2013
Rated 5.0 out of 5.0 by Jude911 Great service
A big thank you for a very comfortable and quiet night. Excellent staff who immediately sorted out the tv not working in our room. No fuss just moved us to another room. Will definitely use HIE in the future.
19 August 2013
Rated 4.0 out of 5.0 by thefza Lovely Hotel
This was our second time visiting this holiday inn, and it didn't disappoint, clean rooms, friendly staff and a nice lounge area for chilling out after a long day. Thankfully I had decent 3g coverage with o2 as there was no free wifi. The rooms had air conditioning which was welcomed in the hot weather, the rooms were clean and spacious(double room) and it was nice to have a decent shower where the water actually showered you and not dribble like some cheap hotels. Breakfast buffet offered a really good selection from fruit, cereal to hot food however the vegetarian sausages were refilled using the same utensils as the meat ones which marred the complete experience and meant missing out on them.
Overall I would go back again as the wifi isn't a massive miss and I would hope the comments regarding vegetarian food handling was observed as the hotel has so many other positives.
16 August 2013
Rated 5.0 out of 5.0 by kickers1899 C U AGAIN !
arrived to a friendly smile great atmosphere and to find a hotel which was so family friendly when we were travelling with 2 children was fantastic. WILL B BACK.. thanks.
12 August 2013
Rated 4.0 out of 5.0 by Nursey Usual comfort and cleanliness, shame about 1 of the staff
I regularly stay in HIE and you know what to expect. Handy location, comfort without too many frills and good value for money. It was the first time I stayed at Walsall and it was pretty much as I expected apart from one of the staff members. I usually find HIE staff very friendly and helpful, much more so than other chains in this range. When I arrived at Walsall I was met with a disinterested, downright rude woman on reception. I was quite taken aback by her attitude. No eye contact, mumbling "y'oright?". She managed to give me a room number, I had to ask about meal availability and she didn't mention internet access. I am a priority club member but not bothered whether this is acknowledged as long as I get my access code. I didn't realise she hadn't given it to me till some time later. I had to return to reception and ask a more helpful person for it. The woman was still at reception and heard this exchange, but didn't apologise for her oversight, she just slunk off into the office area. Very poor. It would put me off going back to this hotel, I don't expect any more than politeness but on this occasion was disappointed.
08 August 2013
Rated 4.0 out of 5.0 by ralphessex quick stay
good location for what i needed could do with a better tv lol.
07 August 2013
Rated 4.0 out of 5.0 by Eliz6 eliz6
friendly welcome my 2nd visit and both times treated well as a member and given water and biscuits which I have not received anywhere else . .Also given a voucher for 50%of the bar.
The breakfast was OK but the sausages were terrible and the toaster not working well
05 August 2013
Rated 4.0 out of 5.0 by Barber28 Everything good but one thing
We make a trip to Wolverhampton once a year and have stopped at this Holiday Inn Express for the last 4. The staff, hotel and location has suited us down to the ground, relaxing, friendly and convenient. However when we arrived on Friday evening 26th the receptionist who booked us in was surly, abrupt and positively unpleasant, so unlike all our previous visits and all the other staff. Normally the receptionists are very engaging, helpful and obliging. I think this particular member of staff needs some training. Otherwise we were very satisfied and will be back again.
02 August 2013
Rated 1.0 out of 5.0 by Bourneville Would never stay here again
There was a rather noisy disturbance in the hotel on the night that I stayed involving other guests & the police were called. I appreciate the hotel can't stop or help this, but I was very disappointed that there was no apology at checkout for what was a rather disturbing event!
31 July 2013
Rated 4.0 out of 5.0 by mplm2 business stay
All in all a good stay. Only wish could get room cooler. They didn't offer upgrade, which surprised me as an elite member. Maybe next time?
13 July 2013
Rated 3.0 out of 5.0 by Seanyyyyy No TV and chargeable Wi- Fi?!
TV channels were not working most of the evening and no real apology from Receptionist.
Chargeable Wi Fi depending on your priority club level, does not inspire me to stay more and then improve my level!
Surely decent Hotel chains should not charge for Wi Fi these days?
Room comfortable, typical Holiday Inn Express.
10 July 2013
Rated 4.0 out of 5.0 by Spam22 Good hotel just a few niggles on this stay
We had recently stayed at HIE Leith and were really pleased with the hotel and the staff so we decided to book again in Walsall. On arrival we were met by the receptionist who didn't even welcome us or even smile. Just asked for the name of the booking. Not the best start! The room however was again perfect for us as a family and was spotlessly clean apart from the toilet seat which may have been clean but was stained yellow. This was a shame as the rest of the bathroom was spotless so why not just replace the dirty looking toilet seat? For our first night we had quite a bit of noise as there was a group of young boys in the room opposite who were in and out of their room and running in the corridors till about 10pm. We just think that a family could have been better placed within the hotel knowing what other guests were on that floor. The second night was fine though with no noise at all.
The breakfast again was great, although we did notice the apples on the display the first morning were past their best, these however had been replaced by the second morning.
When we checked out it was the same receptionist, she didn't again greet us, smile or ask about our stay. She just asked for our room number we didn't even get a goodbye! I must say though the rest of the staff were fantastic.
As a whole we did enjoy our stay again and we will be booking with HIE again as the rooms and hotel are perfect for the family.
08 July 2013
Rated 4.0 out of 5.0 by bobthebuilder99 Clean comfortable hotel
We stayed here for 2 nights whilst using it as a base to visit Birmingham as it was easily accessible from the motorway. Having never stayed in Holiday Inn Express hotels before I had reservations about what to expect however I was pleasantly surprised. The room was clean and well kept. The bathroom was clean and the shower was a good size. When we booked we were told the hotel had free wi-fi however upon arrival we were told this was not the case and the young chap who dealt with us said we would have to pay for the use of the internet in the hotel. Upon arrival in our room we found the TV not to be working either and as we had travelled with a 12 year old not having any TV or internet was going to prove very popular with her. I had to speak to staff twice more to get any information about the TV. I just kept getting told 'we don't know what is wrong with it and don't know how long it will be off for' On the 3rd time of asking however the lady on reception agreed to provide us 24 hours of wi-fi as a goodwill gesture so my daughter could at least go in the internet in our room.
Whilst I appreciate the breakfasts are included in the price of the room I do believe the lack of cooked ingredients let the hotel down a little. The only options were scrambled egg (which tasted powdery), sausage and beans. Offering bacon and different types of eggs would be an improvement and on par with hotels in a similar price range.
The only other issue was the heat in the room, the temperature during our stay reached the high 20s and our room was way too warm to be comfortable in. The room had air conditioning however I don't know whether it worked or not as it never cooled the room any and due to the hotels proximity to the motorway (right next to it) made having the window open an issue due to the noise.
Generally speaking though I can't really fault the hotel, it is very clean and well kept, the staff are polite, courteous and generally very friendly.
If you are looking for somewhere clean and comfortable to stay and don't mind limited breakfast options then this hotel would certainly suit your needs
07 July 2013