Rated 3.7 out of 5 by 434
Rated 4.0 out of 5.0 by ecra Family break
This hotel offered good value especially as kids eat free and we were a party of 2 adults and 3 kids. Whilst the bedrooms were tired, this didn't matter for a family group although I would have been disappointed if I had been staying by myself and looking for a bit of something special.
The put -u- up sofa beds were not fit for purpose - far to hard but fortunately the kids seemed quite happy to "camp" on the floor instead.
All members of staff we came across were very polite and helpful.
24 February 2015
Rated 3.0 out of 5.0 by Julie3412 very friendly hotel, Good leisure facilities.
Stay regularly as it is very close to motorway network. Friendly staff. Rooms and bathrooms often look very tired at the moment. Bar/restaurant satisfactory but room service can be hit or miss, sometimes cold.
Good leisure centre facilities. Can be very noisy at times for business travellers as lots of children staying.
Overall, nice friendly, functional hotel and that's why I am a returning guest.
23 February 2015
Rated 1.0 out of 5.0 by elstree325 Second and absolutely last visit!
This was my second visit. My first was not enjoyable owing to reception not explaining how I, as a Platinum Member, could access free wifi in my room. Simply handing you a voucher giving 3 choices: Guest, Business User and Lounge Access does not help! Obviously you try the guest option. There you find there are charges payable. After complaining to reception and then the Manager later by email, I discovered one has to access through the "Lounge" option. Now that hardly makes sense! We are not in the Lounge, but our rooms!
This visit was horrendous. Half Term! Never again! The 2 families in adjoining rooms thought it acceptable to let their children run riot, charging down the corridor, banging doors constantly, The incessant banging of doors puzzled me, until I discovered that both families had put the latch on so both room doors were not closed. Apart from the noise and irritation to other guests, think of the security issue! Children in rooms with the door open and adults absent.
On the second night, as I had a colleague visiting me, I felt I had to complain to reception. At 515 on Saturday 21 Feb I phoned the front desk. No reply. Second time I was connected. After complaining at length, I was then told I would have to speak to the Duty Manager. More repetition! I was then put on hold and waited. Nothing. I then hung up and expected a call back; after all, reception knew my room number. No Duty Manager phoned. I can only presume that this was the same Duty Manager last time who failed to ring me back about the wifi problem!
Atrocious customer service. And as an afterthought, where are the bonus points that are offered on arrival for Reward members? ? The same receptionist as last time told me they take 7 to 10 days to reach an account. It is over a month since I last stayed here. 200 points is nothing, but it is just another irritating IHG problem.
22 February 2015