Rated 3.7 out of 5 by 561
Rated 2.0 out of 5.0 by mickguk Lack of Commumication
I recently stayed here having booked 8 rooms for parents and children of a girls football team. I booked the rooms using Laterooms and received a very good price for the rooms. On my booking i asked for 5 twin rooms and 3 family rooms which i was assured would be provided. The importance of this was some of the girls were traveling with 1 parent and some with 2, fairly straight forward. I also informed them the party would be arriving seperately between the hours of 20:00 and 22:00 hrs so would require these rooms on arrival as the girls were under 10 and needed to go straight to sleep. I arrived at 21:30 to be told that the family rooms had not been set up and some of the parents had been waiting in reception for over an hour. The twin rooms were provided immediately, which was at least something.
To save myself from writing a whole essay on how unhelpful the staff were i will just say the final family room was eventually sorted at 23:00hrs, which was 3 hours after the 1st parents had arrived. Needless to say this was not acceptable and we had some very tired children on the Saturday morning.
Would i recommend this hotel? Absolutely NOT.
Did we receive an apology for the mix up? NO
July 1, 2015
Rated 3.0 out of 5.0 by SteveT57 Old fashioned, grubby and unloved
Although there were two staff at reception, and one was busy, it took 5 minutes before I was booked in. No "I will be with you in a moment", just totally ignoring me.
the hotel itself is an example of what the cheaper Holiday Inns were like 10 years ago. Grubby carpets in the room corridors, small "executive" rooms, and so on.
The bar staff were attentive, as was reception when I checked out.
The bar area itself was amazingly noisy, firstly from children running around (it happens), but once they left the staff were getting the area ready for breakfast, and were noisier than the children, shouting around, scraping furniture etc.
Overall it had the feeling of somewhere that nobody cared about anymore.
June 30, 2015