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Rated 4.2 out of 5 by 460 reviewers.
Rated 5.0 out of 5.0 by always a pleasant stay I've stayed here with the c.r. fan club for a few years now.The staff are always pleasant,helpfull,rooms clean,food tasty.The only thing missing is draws in the rooms for "smalls" !!! 16 October 2014
Rated 5.0 out of 5.0 by good location visiting birmingham by train to attend a boxing dinner ,this was the perfect location, for a group of four people to stay top marks for all aspects of the hotel 13 October 2014
Rated 5.0 out of 5.0 by Comfortable sleep and excellant service Booked a room here, as I attended a conference which was being held in the same place. It is in a great location, near to Birmingham City train station and shops. The breakfast is highly recommended serving a choice of hot (which was hot) and cold breakfasts and choice of beverages too. The staff here are also very friendly and know the area pretty well (great if you re planning some activities during your stay). Overall an excellent comfortable and quiet experience. 12 October 2014
Rated 1.0 out of 5.0 Nightmare weekend I arrived in Birmingham for a weekend conference on 6th September. All well so far, room was clean and well equipped but after returning from dinner, which was very good, with excellent professional waiting service, I found an extra bed in the room - wrong room! Next no hot water, and no hot water the next morning either, so a cold shower to wake me up! When I told reception, they just said that the whole hotel was without hot water and they were trying to fix it - no apology at all! Came back from the conference at 5.30pm and asked the front desk to order me a taxi for 7.30pm. When I went down, no taxi turned up so I had to flag down my own. Got back at midnight, only to be woken up by the fire alarm at 12.50am and had to evacuate the building! It was, of course, a false alarm! Finally got back to bed at 1.50am, only to be woken up at 7am by a call to say my taxi was waiting!!! Only twelve hours late!! Needless to say I felt this weekend was a disaster in the hotel. No members of staff informed us while we were all freezing on the pavement , waiting for the fire men to search the building, no-one apologised as we re-entered the building, no-one apologised for ordering my taxi twelve hours late. What sort of service is that? Only good thing was that the restaurant staff knew now to treat their guests. Front of house staff should take their lead and the maintenance department needs to up it's game! 10 October 2014
Rated 1.0 out of 5.0 by Terrible Arrived at Hotel and greeted nicely by reception, offered a room on 8th floor, originally offered a room backing onto the lifts, requested a room change due to wanting a quiet nights sleep after a busy day. Was moved to another room on 8th floor along corridor. All was well unti 8pm ish when there started being a lot of noise from one of the other rooms, later found out it was the room below & they were having a party. Cue lots of shouting, screaming, banging, music, general stuff for a party really. Rang down to reception to ask for a resolution & duty manager was sent to quieten the noise down, met duty manager, invited him to my room, he listened to the noise & was told they would be leaving within 15mins so not to worry. 30mins later still very noisy, unable to sleep, Duty manager refused to remove the guests who were causing a nuisance, saying that he had to respect their rights. So obviously not interested in my rights who was trying to get a nights sleep in a hotel bedroom. Seems its acceptable to have parties in Holiday Inn Hotel rooms, and disturb other guests. Eventually went quiet after 11pm, so whether they were thrown out who knows, DM didn't come back to me in the end. Breakfast was horrible, everyone was crammed into a room with rows of 3 tables, you had to squeeze past other guests chairs balancing plates & drinks, not very comfortable or pleasant, my partner wanted to leave straight away. Food was nice however. Asked to see the DM when checking out, he was not on & another DM knew the situation but was unable to offer a valid explination. DM Arranged for General manager to contact me on Monday, Writing this review on Tuesday & have had no call back or message. It seems like HI Birmingham don't value their guests comfort or respect their guests. Its a shame as HI Birmingham is in a ideal location & could be such an asset for IHG. 09 October 2014
Rated 5.0 out of 5.0 by Fantastic location for visiting Birmingham This hotel is less than 5 minutes walk to the Bullring and to the Hippodrome. Staff were welcoming and helpful. The rooms are not large but they are comfortable and great for a sightseeing trip or for business. The bathroom was clean and there were plenty of towels and pillows. Ear plugs were provided as the hotel is on a busy road with several pubs and clubs nearby. As we had rooms on the side we did not experience any noise or disturbance. We noticed that there was a doorman at the front of the hotel and only hotel guests were allowed after 11 pm. We appreciated this security in a busy area, especially as we were travelling with children. Do not expect views and you will not be disappointed. I would have no hesitation in recommending this hotel. 08 October 2014
Rated 5.0 out of 5.0 by 1 Night - good experience we stayed for 1 night here - as we were visiting the Hippodrome locally. The room was excellent value for money and very clean. The WIFI was of good standard and reliable 08 October 2014
Rated 5.0 out of 5.0 by Daughters Treat This was a treat for my daughter and she was really happy with her stay and facility's 08 October 2014
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