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Rated 4.1 out of 5 by 389 reviewers.
Rated 4.0 out of 5.0 by Great hotel Stayed here to celebrate our 25th Wedding Anniversary July 16th to 18th. Upgraded to an Executive room and given an upper floor room which we requested. Greeted in a very friendly and efficient manner by Reception. Excellent air conditioning which made our stay comfortable. Breakfast was good. Great location for the city centre. Would stay here again. 21 July 2014
Rated 5.0 out of 5.0 by Great place to stay. This was a lovely hotel. The staff were polite and friendly. The room was clean and nicely laid out with good WiFi. Would definitely stay at this hotel again. 21 July 2014
Rated 2.0 out of 5.0 by lack of sleep - way too noisey always stay here and have always had good service however on this occasion - besides the fire alarm going off in the evening, I was given a room near the lift so as the evening turns into night guests seem to hang about lifts chatting before going off to their rooms. especially when in a group of friends!!!! this is ok for those further down the corridor but for those of us near the elevator - a nightmare!!!! voices nonstop until 4am!!!!!! not a great experience this time. no sleep was had!!!!! 20 July 2014
Rated 5.0 out of 5.0 by Great staff, comfortable hotel, great breakfast, I f you really must go to Birmingham, this is a very comfortable hotel with great breakfasts and very kind staff who know how to calm semi-hysterical guests who have fought their way through Birmingham's massive traffic problems. If a visit to Birmingham is essential, drive a Sherman tank and stay at this hotel then your stay should be fine.( I'm sure staff of this calibre will find somewhere to park it) 19 July 2014
Rated 3.0 out of 5.0 by Shame about the room The hotel is very convenient to Birmingham main line railway station. The whole hotel needs a makeover it's all very tired. Air conditioning exhaust fans on roof right outside bedroom windows, noisy till very late. Room I stayed in had shutters at the windows so very little natural light, so much so it felt like a cell, very depressing. 18 July 2014
Rated 5.0 out of 5.0 by Convenient for travel and business It was amazing to find a hotel so close to my business venue with easy access to Birmingham New Street station. \it was also good to feel safe travelling as a woman alone. 18 July 2014
Rated 1.0 out of 5.0 by Chaotic Stayed as part of a group booking - was told all I needed to do was call and pay for my room under a booking reference. Not the case was told they can't take payment over the phone or online for group booking?! Rate wasn't what had been agreed for the group for some reason - I ended up paying more for a very basic dated and small room. They also tried to insist my stay was for 2 nights even though they had prior communication that it was 1 nights stay. Not a very smooth service nor relaxing stay - the whole building looks run down. 15 July 2014
Rated 4.0 out of 5.0 by super help of staff When I reached your hotel it was most needed to contact with my familiy. Because it was my frst time for me to have to do so abroad, for I have usually travelled with my family. Your staff was very much kindly to teach me wifi and to connect my smartphone to the main. So I had been able to attend my course comfortably. I thank you very much. 15 July 2014
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