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Rated 4.2 out of 5 by 859 reviewers.
Rated 4.0 out of 5.0 Great Staff - shame about lift shaft & high winds Staff were fantastic, rooms were really clean. convenient location. Booked in for 3 nights stay and had unfortunately been placed in a room on 2nd floor next to the lift - (headboard other side of lift shaft ). Despite best efforts the constant whirling, clanking and bell of the lift meant I was unable to settle to sleep. My request for a change of room was swiftly arranged and staff were empathetic and helpful. The second room, whilst smaller, was clean and comfortable for one. Some noise from street/ cars etc - but to be expected in a city center hotel; high winds also outside hotel control. Back facing rooms i would suggest quieter. Would return February 8, 2016
Rated 2.0 out of 5.0 by NO Recognition of IHG Spire Status No upgrade on room, 2nd time at the hotel was told room was upgraded but found nothing was different. Usually there's complimentary water and chocolate. NONE They don't bring your dry cleaning to the room, you have to get it yourself at the front desk. This is the case every single time I've stayed. At reception they have a sign which states for Platinum Elite, it means nothing. When bringing this up with Reception, no apologies, just that the computer at the end used to accommodate this but not anymore. The excuse was due to construction and agreed it was just there to collect dust. With construction setting in at the start of 2016, this will be a really noisy place to stay. Hopefully they also get a revamp in their customer service. February 4, 2016
Rated 5.0 out of 5.0 by One night stop over Couldn't fault the service and I was upgraded to an executive suite, which was excellent. Would recommend without hesitation. February 2, 2016
Rated 3.0 out of 5.0 by clean room but road work noise outside throughout the night Whilst the room was clean and comfortable, there roadwork noise throughout the night that kept me awake. February 2, 2016
Rated 5.0 out of 5.0 by Great comfortable stay This hotel is the complete package Right in the centre of Birmingham city centre, just a few mins walk to all the major shops and new Street station. Rooms are comfortable and quiet And the staff are very friendly and helpful. Only disadvantage is that there is no gym facilities Other than that Would highly recommend February 2, 2016
Rated 4.0 out of 5.0 by Holiday inn Birmingham Rooms need double glazing as you can hear all police sirens etc. Rooms good quality but need air conditioning which works - I like my rooms cool and it wouldn't cool the room down even when the lowest temp was selected. Bar excellent service and pricing but really need a premium lager (e.g. Stella / Kronenburg) and maybe a real ale? February 1, 2016
Rated 3.0 out of 5.0 by Dire Parking Although I have stayed many times at this hotel and enjoyed everything it has to offer. I was apalled that's the paying client has been denied total access to the hotel from the NCP car park. This is normally a 30 second walk undercover of the hotel. However whilst refurbishment is taking place the client has to walk around the whole block, carrying baggage and open to the weather. I understand there will be disruption during a major refurbishment but surely a small short access passage could be put in February 1, 2016
Rated 1.0 out of 5.0 by WORKS ONGHOING THERE IS A LOT OF WORK ONGOING , IN AND AROUND THIS HOTEL , RESTERAUNT IS SHUT AND FOOD BEING SERVED FROM THE BAR ... IT WOULD HAVE BEEN NICE TO HAVE BEEN TOLD ABOUT THIS IN FIRST INSTANCE AT BOOKING , AND NOT ASKED TO READ A LETTER AT RECEPTION DRILLING OCCURED THROUGH MOST OF THE DAY , AND LORRIES FEEDING THE BUILDING SITE NEXT DOOR UNLOADED ALL NIGHT . February 1, 2016
  • 2016-02-10 T13:16:22.868-06:00
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