Rated 4.1 out of 5 by 387
Rated 2.0 out of 5.0 by quiet soul lack of sleep - way too noisey
always stay here and have always had good service
however on this occasion - besides the fire alarm going off in the evening, I was given a room near the lift so as the evening turns into night guests seem to hang about lifts chatting before going off to their rooms. especially when in a group of friends!!!! this is ok for those further down the corridor but for those of us near the elevator - a nightmare!!!! voices nonstop until 4am!!!!!!
not a great experience this time.
no sleep was had!!!!!
20 July 2014
Rated 5.0 out of 5.0 by Ms H Great staff, comfortable hotel, great breakfast,
I f you really must go to Birmingham, this is a very comfortable hotel with great breakfasts and very kind staff who know how to calm semi-hysterical guests who have fought their way through Birmingham's massive traffic problems. If a visit to Birmingham is essential, drive a Sherman tank and stay at this hotel then your stay should be fine.( I'm sure staff of this calibre will find somewhere to park it)
19 July 2014
Rated 3.0 out of 5.0 by Choccycake Shame about the room
The hotel is very convenient to Birmingham main line railway station. The whole hotel needs a makeover it's all very tired. Air conditioning exhaust fans on roof right outside bedroom windows, noisy till very late. Room I stayed in had shutters at the windows so very little natural light, so much so it felt like a cell, very depressing.
18 July 2014
Rated 5.0 out of 5.0 by Supersixty Convenient for travel and business
It was amazing to find a hotel so close to my business venue with easy access to Birmingham New Street station.
\it was also good to feel safe travelling as a woman alone.
18 July 2014
Rated 1.0 out of 5.0 by 122344556 Chaotic
Stayed as part of a group booking - was told all I needed to do was call and pay for my room under a booking reference. Not the case was told they can't take payment over the phone or online for group booking?! Rate wasn't what had been agreed for the group for some reason - I ended up paying more for a very basic dated and small room. They also tried to insist my stay was for 2 nights even though they had prior communication that it was 1 nights stay.
Not a very smooth service nor relaxing stay - the whole building looks run down.
15 July 2014
Rated 4.0 out of 5.0 by tosaston super help of staff
When I reached your hotel it was most needed to contact with my familiy. Because it was my frst time for me to have to do so abroad, for I have usually travelled with my family. Your staff was very much kindly to teach me wifi and to connect my smartphone to the main. So I had been able to attend my course comfortably. I thank you very much.
15 July 2014
Rated 5.0 out of 5.0 by Nifty Nurse Fantastic Stay
From the Moment my Husband and I arrived we were greeted by Friendly and helpful staff and this continued the whole stay . The Hotel was very clean and our room was also clean and modern . The food was not only great value but quality too both evening meal and breakfast was buffet style and a great choose all fresh and hot which pleased my Husband as he is fussy . Great location to the Bullring for shopping woohoo the whole weekend was made very enjoyable will be re-booking very soon
14 July 2014
Rated 5.0 out of 5.0 by CallyR Great experience
The staff here are great, they gave me good advice about where I needed to go and the best and safest way to get there. The hotel is central to city centre, will definitely stay here again when visiting the O2 for a concert
13 July 2014