Rated 4.2 out of 5 by 464
Rated 4.0 out of 5.0 by me27 Great location
The hotel was situated in a perfect location for me - 2mins walk from the train station (I arrived and departed via train) and about 5mins walk to the Bullring shops and the New st area. I actually chose the hotel due to it location to the station and to the NIA as I was going to a show and it was not too far away (approx 1.5kms). It was a nice surprise to have the shops so close as I had not looked at the hotel for that reason. I would stay there again purely for the location, but the hotel is also cost effective and while the rooms are a slightly strange design (double bed against the wall so if you are travelling with someone, one of you will be sleeping against the wall) they suited their purpose very well.
We did have a fire alarm go off at midnight on the first night, so we all traipsed down to the front of the hotel and sat outside for around 30mins, but the staff handled it really well, apologising on the night, leaving a letter of apology by everyones door the next morning, and apologising again on check-out. While it is an annoyance, it was not their fault and thankfully it was a false alarm and we could go back to our rooms after about 30mins (had to walk up the stairs because the firefighters had not cleared the lift for usage yet). Clearly this is not a common occurence and would not put me off staying at this hotel again.
20 October 2014
Rated 1.0 out of 5.0 by JOANNA 9 BE CAUTIOUS
I HAVE STAYED SEVERAL TIMES AT THIS HOTEL AND EVERYTIME WAS A PLEASURE.
THIS TIME I STAYED FOR JUST ONE NIGHT AND IT WAS ONE OF THE WORST EXPERIENCES I HAD AT A HOTEL IN BIRMINGHAM
I STAYED IN A COLD (THE HEATING WAS NOT WORKING!!), NOISY (FROM THE STREET) AND OLD FASHIONED /TIRED ROOM WITH AN AWFUL SMELL COMING FROM THE DIRTY BATHROOM CURTAIN. I ASKED FOR ANOTHER ROOM BUT THE GUY AT THE FRONT DESK TOLD ME THAT I HAD ARRIVED LATE(AT ELVEN O CLOCK AT NIGHT)AND THE ONLY AVAILABLE ROOMS WHERE OF THE SAME TYPE ON THE SAME FLOOR (S FLOOR)
I DONT UNDERSTAND WHY HOLIDAY INN RUINS ITS REPUTATION BY PROVIDING SO HORRIBLE ROOMS THAT COST AS MUCH AS A NORMAL ROOM.
IF I KNEW I WOULD PREFER TO HAVE STAYED AT A BUDGET HOTEL SAVING MY MONEY.
I WILL NEVER STAY AGAIN AT THIS PARTICULAR HOTEL IN BIRMINGHAM AS MY LAST EXPERIENCE WAS BAD.( I STILL HAVE THE FEELING OF THIS COLD AND SMELLY ROOM)
I SHOULD HAVE ASKED FOR A FULL REFUND!
20 October 2014
Rated 5.0 out of 5.0 by Moley10 Comfortable room and a great location
a great hotel with friendly staff and a comfortable room. Not noisy despite being on the ring road.
20 October 2014
Rated 5.0 out of 5.0 by Archerycrv Friendly and helpful staff, knowledge of the area
Visit was a group meeting the meeting room and facility was good and cleared afetr each break. Water and treats replenished. Good coffee and tea facilities at break times.
Rooms allow for a comfortable and restful sleep.
Oveall a good enjoyablestay.
20 October 2014
Rated 5.0 out of 5.0 by giff73 always a pleasant stay
I've stayed here with the c.r. fan club for a few years now.The staff are always pleasant,helpfull,rooms clean,food tasty.The only thing missing is draws in the rooms for "smalls" !!!
16 October 2014
Rated 5.0 out of 5.0 by smithi good location
visiting birmingham by train to attend a boxing dinner ,this was the perfect location, for a group of four people to stay top marks for all aspects of the hotel
13 October 2014
Rated 5.0 out of 5.0 by Janr2014 Comfortable sleep and excellant service
Booked a room here, as I attended a conference which was being held in the same place. It is in a great location, near to Birmingham City train station and shops. The breakfast is highly recommended serving a choice of hot (which was hot) and cold breakfasts and choice of beverages too. The staff here are also very friendly and know the area pretty well (great if you re planning some activities during your stay). Overall an excellent comfortable and quiet experience.
12 October 2014
Rated 1.0 out of 5.0 Nightmare weekend
I arrived in Birmingham for a weekend conference on 6th September. All well so far, room was clean and well equipped but after returning from dinner, which was very good, with excellent professional waiting service, I found an extra bed in the room - wrong room! Next no hot water, and no hot water the next morning either, so a cold shower to wake me up! When I told reception, they just said that the whole hotel was without hot water and they were trying to fix it - no apology at all!
Came back from the conference at 5.30pm and asked the front desk to order me a taxi for 7.30pm. When I went down, no taxi turned up so I had to flag down my own. Got back at midnight, only to be woken up by the fire alarm at 12.50am and had to evacuate the building! It was, of course, a false alarm! Finally got back to bed at 1.50am, only to be woken up at 7am by a call to say my taxi was waiting!!! Only twelve hours late!! Needless to say I felt this weekend was a disaster in the hotel. No members of staff informed us while we were all freezing on the pavement , waiting for the fire men to search the building, no-one apologised as we re-entered the building, no-one apologised for ordering my taxi twelve hours late. What sort of service is that? Only good thing was that the restaurant staff knew now to treat their guests. Front of house staff should take their lead and the maintenance department needs to up it's game!
10 October 2014