Rated 4.2 out of 5 by 244
Rated 4.0 out of 5.0 by GB1972 Housekeeping
I was welcomed and checked in an hour before the given time. The staff were very friendly and happy to help and the building was clean. Got to my room and i was surprised it was very big but the bathroom was a bit small with a broken bath tap that dripped all night. The bed was awesome and the view of Birmingham from the bed was good too. The room was fully furnished with extra bedding and pillows and a large TV. However, 9am in the morning I was woken by the housekeepers knocking on the door constantly. Every 10 minutes they would come back until I got out off bed for them to realize I was still in the room. I didn't receive a apology which i was gutted about because the staff were friendly when I arrived. I was asked whether I wanted a wake up call when I arrived and Im pretty sure I said no. Overall apart from that I was happy with my stay at Holiday Inn.
06 December 2013
Rated 5.0 out of 5.0 by AWORK BRILLIANT HOTEL AND STAFF
It was a great hotel and the staff where very helpful and nice. The room was good size and felt like home. Me and my girl friend where in comfort and really enjoyed our stay.
All in all a great A GREAT WEEKEND IN BIRMINGHAM AND THE HOTEL STAY MADE IT SPECIAL.
06 December 2013
Rated 1.0 out of 5.0 by Elliedee no, just no
This was originally sent as an email to the hotel (two days ago!) but I have yet to receive any form of acknowledgement...
I was asked to edit this review, as it originally named another hotel chain...
My husband and I stayed at your hotel on Friday 29th of
November. We received a warm welcome and the check in
process was efficient.
Unfortunately, the bed was very uncomfortable in our room
(706), but we did not feel that we could tell members of
staff as we did not go to bed until very late and felt it
would be too late to change rooms. The bed has certainly
seen better days. The mattress sags in the middle and it is
way too soft. My husband and I got very little sleep as a
result of this.
On check out, we were asked whether we had had a nice stay,
to which I replied that the bed was uncomfortable, but the
staff and hotel were good. The member of reception staff
merely said, "OK madam well your room was prepaid so nothing
more to pay". I was not expecting remuneration, but felt
that a simple apology or a promise to look into it would
have been appropriate! We usually opt for another hotel chain when we visit places in England, but this time we thought we
would give the Holiday Inn a go. Well we will not be taking
that chance again. The staff in another Birmingham City Centre hotel could not do enough for us when we stayed there
in September this year. In contrast, the member of staff who
handled our check out could not have cared less.
I feel that another hotel chain, despite being cheaper, provides
infinitely better customer service.
04 December 2013
Rated 5.0 out of 5.0 by Carl333 Great hotel, excellent location
Nice hotel, lovely room. Massive comfy bed.
Clean bathroom, very pleasant staff. Decent breakfast in the morning too.
Ideal location for New Street Station, and Birmingham shopping and nightlife.
Thanks Holiday Inn!
03 December 2013
Rated 4.0 out of 5.0 by stoatAV Nice stay, big rooms and good location. Shame about being woken up by fire alarm.
+ The room was surprisingly big and spacious.
+ Having free wifi was a great extra.
+ The TV was very good.
+ Lovely shower, with Dove and Lux in the bathroom if you need it.
+ Enough hangers for clothes.
+ In an ideal location with very close proximity to the bullring, German Market, Mailbox, Hippodrome etc.
+ Breakfast had ideal amount of choice but was quite average.
- The fire alarm went off early in the morning, giving us a rude awakening when we wanted a lay-in.
- No explanation or apology for the alarm going off.
- Tiles in the bathroom were a bit grubby.
- Little stain on the bed sheet.
- 1 pillow felt too low but 2 pillows were too high, slightly annoying (maybe picky on my part).
03 December 2013
Rated 3.0 out of 5.0 by Rainhillman2 Business nights
Overall good. Stayed many times before but this was the worst experience. I was out in an Exec Room next to the lift - I would have preferred a normal room away from it! The lift was extremely noisy and the sound kept me awake most of the two nights. Ask for a room well away from the lifts. Also, one one side of the bed, the floor/carpet was wet! I don't mean damp but extremely wet. Poor cleaning after a spilt glass of water or similar I guess.
30 November 2013
Rated 4.0 out of 5.0 by BalletLover Nutcracker Visit
The hotel is in the perfect location for the Bullring, the Christmas Markets and the theatre, which was the main reason for our visit.
We loved the fact that it was a short walk from the station, just perfect. Our only complaint was being charged £5 for a glass of lemonade in the bar.
We would use this Holiday Inn again but would buy our drinks in the bars outside.
Reception was very busy but the staff were very efficient and didn't have to wait long.
28 November 2013
Rated 4.0 out of 5.0 by Dnb25 Great location.
Stayed here for a weekend and had a good time. Easy check in/ out. Good location for mail box and very friendly staff. Very good, clean fresh room.
As with most holiday inns had to pay for parking on site, £15! Not happy with that but as always as it's easy to do rather than n c p we payed the over priced parking fee. At least we felt the car was safe as it was directly out side the hotel entrance and very secure behind and secure chain.
Only one nag, was not happy to be woken up in the morning by the house cleaning lady!! On our floor, which was the fourth floor and middle aged lady, think she must have been in charge of the house keeping was just going from room to room knocking on every ones door, calling out house keeping! I was in bed asleep until her rather long and constant knocking woke me up. At first I wasn't sure who or what it was. On making my way to the door was greeted with this lady coming into our room, still saying house keeping. I was so shocked to be woken up and to see her coming through the door.
Excuse me, came my response to which she backed out of the room and went. I then opened my bedroom door to ask her if she thought this was a good thing to do, as I looked down the hall way I watched her walking down the hallway knocking on all the doors! This is not on as check out is 12. The two young people, trolly ready just looked up at me shocked and embarrassed. This lady, middle aged with glasses was clearly in charge and must have been on a mission to get all rooms cleared and cleaned before ten, do. Do not want to be a nag but we did feel this should not have happened. Maybe a do not disturb sigh on the door may have helped but as we didn't have one in our room we couldn't put one on the door but I would guess they would know from the front desk if you have checked out.
28 November 2013