Rated 4.2 out of 5 by 407
Rated 1.0 out of 5.0 by RIW1978 Decline in standards /customer services
I have been a regular customer at this hotel for many years but of late with prices decreasing it appears to be attracting a rowdy noisy crowd. I checked into 723 after a long day in London and had an early start and wanted a lie in quick shower then left. Unfortunately for me the shower did not work and took over 15 minutes to get some pressure or heat. By this time is was too late and had to go. Obviously I was rather frustrated and this set my mood for the day. Reception staff were disinterested and gave a vague sorry to which my reply was is that it ? The other staff just stared at me.
Another lady then got involved and requested I leave my number and assured me the duty manager would call me. It is now Friday late afternoon and I am still to receive a phone call, more than two days later.
This hotels standards are declining, the staff are disinterested and obviously there is no communication with management which is disappointing. I just want a bed and working shower, not much to ask for?
I used to love this hotel as it is in town and used to be pretty quiet but of late I would not recommend. I stay in IHG hotels each week and this stay was poor in both facilities and obvious management input.
Hopefully this review will get them to respond!
15 August 2014
Rated 4.0 out of 5.0 by Rob L Great Staff and reasonable value
The hotel is conveniently placed for those using New Street Station, it has reasonable facilities and is value for money. The outstanding feature is the friendliness and helpfulness of all the staff with whom we had contact.
12 August 2014
Rated 5.0 out of 5.0 by NB-GK Great 2 day trip in Birmingham
Very nice hotel, convenient central location. Staff was friendly and room very good.
Great value for money
Definitely would prefere it in the future!
08 August 2014
Rated 5.0 out of 5.0 by PomPom13 Good service and conditions
Excellent hotel in good city center location close to all amenities.
Room was excellent and well serviced and maintained during my stay. Friendly staff and excellent breakfast. I would definitely use this hotel again.
07 August 2014
Rated 4.0 out of 5.0 by dazachew Holiday Inn stay
2nd time me & my partner have stayed here. Ideal location and a very clean & comfortable hotel. Staff were pleasent and general hotel was welcoming & well kept. Only downfall was the bathroom was a little bit small,cramped & not set out well for an executive room. It was fine & very clean but I'm 6'3 & there was just a shower cubicle and couldn't move round in it much. But don't let that put you off. I will definitely staying again.
06 August 2014
Rated 5.0 out of 5.0 Parking
One website said £5 parking and it turned out to be £12.10p. The access to the car park and hotel was let down by the fact you had to walk right round the block to get from one to the other, a simple gate for access on foot would make it along better, we got wet twice going from the car park to the hotel and back again. We found the checkout staff quite stuffy and very matter of fact. However this didn't spoil our stay and wouldn't prevent us from staying again, everything else was perfect!!! Thankyou.
05 August 2014
Rated 5.0 out of 5.0 by SW1958 Amazing service!
We booked in on a Friday afternoon as we had some work to do in Birmingham. The room was brilliant - with a partial dividing wall between my husband and I and our teenage son. We went down to the restaurant for a meal and had the most incredible service ever. Thank you so much to Janae and Elaine - our meal was wonderful, not only because of the incredible taste, but also because of the way you treated us. We will be back!
05 August 2014
Rated 4.0 out of 5.0 by wicked1 good experience
Enjoyed our stay , excellent value for money, close to relevant amenities
05 August 2014