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Rated 4.2 out of 5 by 941 reviewers.
Rated 5.0 out of 5.0 by great location, friendly staff I have stayed at this hotel on a number of occasions for leisure visits to Birmingham, its a great location, the staff are very friendly and the hotel is very quiet when inside despite being so close to the city centre. Rooms are clean and functional and we always enjoy our stay. There was building work going on, but it didnt really inconvenience us and am sure will only make the hotel better. June 20, 2016
Rated 4.0 out of 5.0 by Good location, good price, excellent service I have stayed at this hotel and other Holiday Inns frequently in the past. this one is very well located and a good price if you are going out in Birmingham. This time I was allocated a room on the first floor, which I had never had before. It was very different to the other rooms I had had previously. Although it had clearly been through the refurb a few years back it was not to the same standard, and although OK was a little disappointing based on experience. The bed was a small double not the usual big one you get in the other rooms, and although a good size room only had a single chair and a very small table. To be fair the receptionist was willing to relocate me to another room, but it was late and only a one night stay. Staff are always excellent there and although the hotel is undergoing a major refurb in the public areas, it's still a good place to stay and will probably be outstanding when finished. June 17, 2016
Rated 5.0 out of 5.0 by Great hotel! Good location, clean, friendly staff, nice rooms, comfortable bed June 17, 2016
Rated 1.0 out of 5.0 by Awful room, depressing stay As a regular visitor to Birmingham I have stayed at this hotel a lot but was very disappointed with my latest stay. The hotel is undergoing refurbishment, but the temporary facilities that they have put in place are totally inadequate and the hotel should not be open. The room I was booked into (Room 504) was supposed to be a double room, but it was tiny, with double bed pushed into the corner. Air conditioning not good enough. June 12, 2016
Rated 3.0 out of 5.0 by A very good room but poor AC I couldn't fault anything during my stay apart from the poor AC performance in the room which prevented a good sleep. June 9, 2016
Rated 4.0 out of 5.0 by Excellent Service from staff! Staff are very friendly and helpful. Listened to us when reporting an issue we had with our room and more importantly actioned upon it to improve our stay. Great location being very near to Birmingham New Street Station with shopping centre just around the corner and plenty of eating places June 8, 2016
Rated 5.0 out of 5.0 by Great service. Very friendly staff and tidy rooms. Comfortable bed and fast internet service. Location is easy to find as next to Birmingham main station. June 2, 2016
Rated 5.0 out of 5.0 by Birmingham City Centre hotel Great location. Very convenient for train services and also local for a wide variety of quality cuisine. The hotel is going through a revamp but this did not detract from my enjoyment of the hotel. Staff are friendly and helpful. May 31, 2016
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