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Rated 4.2 out of 5 by 415 reviewers.
Rated 5.0 out of 5.0 by Very impressed with room Booked in advance an executive room. Great price very reasonable. We were very impressed with the room. Spacious, larger than normal bed, very clean and nice touches like slippers and dressing gown. Reception staff very friendly, defiantly will be using again. 07 June 2013
Rated 3.0 out of 5.0 by not impressed stayed here for a weekend ,all was going well until having a shower. Water did not run away and floor of bathroom and carpet flooded. Clothing got soaked, phoned reception and told manager would be along this was at 10 .15pm. After waiting 45 minutes rang again, he arrived gave us towels to mop up, when I asked to us a tumble dryer was told no good, and perhaps use laundry service in morning, or dry clothes with the hairdryer! Last resort was then given a different room .[this I would have thought would have been 1st option] As you can see not impressed! as only pair of jeans for weekend .And move to new room on next level wearing only pj's passing people going out for evening not good! 07 June 2013
Rated 5.0 out of 5.0 by All about the location For me location is great - Hurst street just opposite. Staff friendly, excellent room. Very good value. Late check out for club members not available (again) Overall will definitely be back. 07 June 2013
Rated 2.0 out of 5.0 by No Newspaper! We are Gold card holders so expect a little more. We normally stay for work so its just a place to sleep but we were in Birmingham for a concert at the weekend so needed it to be a little better. When we checked in we were recognised as Gold card holders and asked if we'd like a newspaper - a choice of 2 - Independent or the Times. We chose the Times. Sunday morning came - no newspaper outside the door. We checked out, receptionist asked if we'd enjoyed our stay and we told her about the newspaper. She looked in her book and sure enough there was the request. 'Oh' says she 'we havent go any, so sorry'. We said 'so what was the point of asking us if we'd like one then, if you werent going to supply one?'. 'So sorry' she say 'we havent got any'. I ask you - what is the point? Its clear that she really didnt care whether we had one or not and couldnt see that by asking us what we wanted and then not delivering on it, actually made things worse. So nil points for customer service and attention to detail. Concert was good though!! 03 June 2013
Rated 5.0 out of 5.0 by As Usual - Great Service Stay here usually a couple of times per month. However, I hadn't been here for 2 months. Very central location. Excellent for shopping as The Bullring is across the road and New Street station is a 3 minute walk around the corner. Also, close to bars, clubs, Chinatown. Breakfast is good. Cannot comment on dinner as I've not had an evening meal at this hotel. Strange but, no room ever seems to be the same size or shape? However, Priority Club status is always recognised and I always seem to be upgraded to an Executive room. Much Appreciated. Always, a warm and friendly welcome from Anete on reception. Would have said the same of Adrian but has apparently been promoted and moved on to the Holiday Inn Birmingham Airport. We wish him Good Luck in the new job. Overall, for it's location in the city centre this hotel is good value for money. 30 May 2013
Rated 5.0 out of 5.0 by Comfortable room, great breakfast A good hotel in a central location, ideal to hop on the rail shuttle for the NEC. 29 May 2013
Rated 5.0 out of 5.0 by Great stay :) Having stayed two nights at the Holiday Inn Birmingham, I can happily say I had a lovely stay and had no problems. When arriving I was greeted nicely and was informed my room had been upgraded to a executive room. Supplied with bath robes and slippers, drinks and toiletries- I was very happy. The hotel was near everywhere I wanted to go, it was great! 28 May 2013
Rated 1.0 out of 5.0 by Parkiing charges are unnacceptable As usual with the Holiday Inn, the rooms were exceptionally clean and quiet and the food average. The hotel only has four parking bays so you have to pay overnight in the NCP car park if you are not lucky enough to get one of the four slots, but both the NCP and hotel parking charges are extortionate. There don't seem to be any stairs either so there's a lot of waiting around for lifts when people are going up and down for breakfast which is on the second floor. 27 May 2013
Rated 4.0 out of 5.0 by Good reception and comfortable bed. The location of the holiday is very adequate to a first visitor to the city of Birmingham. It is a walking distance to all you need. The rooms are kept clean and the atmosphere is good. The two lifts should ,be operational at times. Thank you 23 May 2013
Rated 4.0 out of 5.0 by Great location Business meeting followed by a night at glee comedy club. Excellent location right next to train station. Good food and comfortable room 22 May 2013
Rated 2.0 out of 5.0 by How it was for me Somehow the man I booked with managed to sell me a far more expensive room than I needed. I just asked for a basic room but I got an executive room - and paid for it. Over priced for what it was. The big disappointment was the restaurant. There was a very limited choice on the menu and just ordinary stuff and overpriced for what it was. More choice, even if it would be more expensive would have been welcome. Breakfast was very disappointing. There was the usual range of cereals and canned fruit. The cooked or English breakfast was rubbish. Cheap fatty sausages, rubberised fried eggs and some unidentifiable black things. The continental breakfast was limited to a croissant. 21 May 2013
Rated 5.0 out of 5.0 by Great Service & fun I was there for my birthday week. 29April-6May. The hotel and staff where excellent. They went extra to help you with your problems, with the room next door. And if something got lost or left. They did a suburb job to, try and get it back. I will be coming back in the future to Birmingham City Center. Everything was in walking distance. I had a great time at the Birmingham Hippodrome. I do have more to say,"but I will keep this short." 17 May 2013
Rated 3.0 out of 5.0 by Birmingham Hotel stay was ok overall. The staff were not as welcoming as in previous stays at other hotels. On arriving, they were rushed. On coming back to my hotel at night I was asked for my room pass to prove I was a resident and i felt like a child returning to a kurfew, rather than a paying guest. I had a friend with me who was not allowed to come in for a cup of tea! At 9am someone walked into my room and then walked out saying 'sorry' and closed the door, this woke me up. Upon checking out, I was not asked if I'd had a good stay or if I'd had any issues. The room itself was beautiful, well sized, well lit and had plenty of tea and coffee. Facilities were good although I did not stay for breakfast. I'd probably not recommend the hotel, based upon the service although the hotel itself was fine. 13 May 2013
Rated 5.0 out of 5.0 by Comfortable stay This is a very good choice of Hotel and I enjoyed my stay very much. The staff were helpful and friendly and the room was spotless! It was clean, and well presented. Thank you for a great stay I would recommend coming again. 11 May 2013
Rated 5.0 out of 5.0 by Such helpful staff. I spent a weekend at this hotel recently and from the beginning - booking in at Reception, I was impressed with the helpfulness and friendliness of the staff. We found the buffet awaiting us in the dining room particularly delicious and well-presented, and our comfortable and quiet room was much appreciated. I was particularly impressed with the staff's willingness to solve any problem you had, and this included storing a large amount of meat bought at the local market in their fridge until the moment I was due to depart. I can't recommend this hotel enough - the only disappointment was the lack of a striking hotel entrance to match the impressive standards found within. 11 May 2013
Rated 5.0 out of 5.0 by Great hotel to stay in birmingham Have stayed 3 times at the hotel now and had a great time every time excellent service great staff first class food & beverage & first class room and comfort & great value for money will be coming back for further stays in the future oh also close to shopping area & new street rail station JUST EXCELLENT 05 May 2013
Rated 2.0 out of 5.0 by Messed up my parking. Made me late! Phoned in advance to book 2 days parking at hotel as i was attending a conference there. Day one fine but day two i asked for my parking ticket and they denied knowledge of a 2 day booking and that their parking was full and i would have to move if the lot got full during the day. Awful and the whole sorting it out made me late for my meeting which was flipping embarrassing. Also the wifi barely worked. I ended up using my phone as a hotspot through 3g for my laptop. No info in room about meal times etc. All in all a shambles. Will not stay again. 05 May 2013
Rated 3.0 out of 5.0 Internet Did Not Work Good bed. Clean room. Location is good if you are looking for a shopping mall, lots of places to eat and night clubs. Help from the staff was mediocure. The internet did not work for half of my one week stay. When I mentioned the inconvenience, the fellow at the front desk said, "Fair enough." Thant means nothing to someone from the USA. All he needed to say was, "Sorry for your inconvenience." They need a lot of help in understanding how to serve the international community... 29 April 2013
Rated 5.0 out of 5.0 by Great place to stay in Birmingham Close to station, bar and food nice, bed massive and very comfortable. a great value stay. 27 April 2013
Rated 4.0 out of 5.0 by Comfortable room Did not use Food and Beverage Service. I did not find the reception staff particularly helpful. 27 April 2013
Rated 5.0 out of 5.0 by Great location & Spacious Room I have stayed here a number of times and always had great service. This time I had my two sons with me and so we had a family room. Fantastic - great space, beds, facilities and no noise and great value for money. We will definitely be back again. 25 April 2013
Rated 5.0 out of 5.0 by 100% ENJOYMENT This Holiday Inn was excellent in every way. The room was perfectly clean and the bathroom sparkled. The breakfast was great with a good choice of food and the restaurant was very comfortable and enjoyable. Overall it was a very good stay. We will go back. 25 April 2013
Rated 4.0 out of 5.0 by Awful internet access spoils otherwise very good accommodation Everything was good apart from the Internet access, which was awful.They simply didn't have good enough capacity. As such it would be hard to recommend this hotel until they get that properly fixed. 24 April 2013
Rated 5.0 out of 5.0 by ALWAYS A GOOD PLACE TO STAY WE STAY SEVERAL TIMES A YEAR, ALWAYS A WELCOME AT RECEPTION, WE HAVE A VERY GOOD RAPPORT WITH RECEPTION AND RESTAURANT STAFF. SO SORRY WE MISSED ANNA BEFORE SHE DEPARTED TO PURSUE HER CAREER IN A DIFFERENT DIRECTION. TONY AND ANNNE 22 April 2013
Rated 5.0 out of 5.0 by Birmingham city centre As always excellent accomodation ,fantastic brerakfast and friendly helpful staff. The upgrade to a higher class of room was most appreciated! 22 April 2013
Rated 5.0 out of 5.0 by Friendly staff The Holiday Inn is always consistant, the staff are friendly and efficient and cannot do enough to help, always with a smile. 22 April 2013
Rated 5.0 out of 5.0 by Holiday Inn Birmingham Fantastic stay, excellent staff and ungraded to executive suite on arrival. Nice and close to Bull Ring . 20 April 2013
Rated 5.0 out of 5.0 by most comfortable stay Very enjoyable. Stayed after a night at the theatre, lovely way to visit Birmingham. Excellent breakfast. Have stayed previously and will stay again. 18 April 2013
Rated 2.0 out of 5.0 by Lacks value It is advertised offering parking. There is one next door but you have to go to a different one in the Chinese quarters (not easy to find if you don´t know Birmingham and GPS useless due to ongoing roadworks). Last day you are meant to hand hotel bill to parking attendant to obtain discount. I had lo leave luggage in hotel to then walk to car park, collect car, return hotel and collect luggage. When I arrived to car park parking was not manned. Rung bell but nobody came. Rung phone number on wall but nobody attended. Walked back to hotel. They assured me it was manned and I had to ring bell more time. Returned to car park. Three people ringing bell by then. Nobody came. Needed to rush off so I returned to hotel, collected my cases (no time to drive back to hotel) drugged them along the streets and when I arrived more people was ringing bell. Half an hour before someone appeared. No apologies!!! Only explanation received "We are understaffed It is not my fault". I also left a shirt for laundry on morning of arrival (about 13:00. No guarantee it would be ready for the following day before 18:30. At the end it was ready but I had to iron it as it was not ironed. 6.00 pounds for the "service" Heating system kept going into "Fault Service I" and breakfast was as basic as it comes. Location was good but considering the competition available that that the price was not precisely cheap next time I´ll try a different hotel. 13 April 2013
Rated 5.0 out of 5.0 by Convenient for trains and theatre We chose this hotel as it was close to both the train station and theatre. The staff were very friendly and helpful, we had a meal in the restaurant which was superb and not too expensive. The room was very clean and comfortable. The breakfast excellent. 10 April 2013
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