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Rated 4.2 out of 5 by 558 reviewers.
Rated 4.0 out of 5.0 by Railway Holiday Very close to New Street station, nice comfortable room, evening service a bit alow in the restaurant although staff were extremely courteous with a posession left behind in the restaurant being personally returned to me. Nice excellent breakfast collection, pleasant check-out experience. 29 January 2015
Rated 5.0 out of 5.0 by Night out Would highly recommend for a weekend in Birmingham 28 January 2015
Rated 1.0 out of 5.0 Really gone down hill The check in was a really stressful and terrible experience which really should not have been the case as it was quiet. Ahmed who checked me in really seemed like he didn't want to be there and interrupted my check in 3 times including to show a lady to her interview and answer the phone. He was very rude and also when i gave my card for payment he did not inform me that it was going to be a pre authorisation swipe. I understand this is standard practice in some hotels but it wasn't explained. I spoke to the Manager about all of this at the time who did apologise but it doesn't excuse Ahmads rudeness to me as a returning guest . I was offered a free drink but i don't feel It went far enough to alleviate the stress Ahmad caused me. The room was ok but water pressure in the bathroom very low and the furnishings looking a bit tired having been the same when i stayed 4 years ago and many more times since, but probably not again. 28 January 2015
Rated 3.0 out of 5.0 by Don't stay in a room at the front of the hotel The hotel is opposite a club where the people are not content with making noise inside. They think they have the right to shout and scream in the street all night. That would be bad enough, but just to add to the misery, there is the continuous blaring of car horns. At around 3.30am the helpful man in reception allowed me to move to a room at the back of the hotel. It's a shame that this goes on because it's an ok hotel, the staff are very helpful and do their best. 27 January 2015
Rated 5.0 out of 5.0 by Another great stay Myself and the wife have had another sucessfull stay at the holiday inn birmingham city centre,as we are both pensioners now we do look for comfort,good service,and good night sleep we had all this not only this time but other times we also stayed at the hotel it is in a great location close to new street station,shops for the ladies and if you like to see a theatre show there is one in walking distance just 5 mins away,for all the men who like football a 10 min train ride will get you there to see a premier league game so finally can't go wrong staying at this hotel,liked it so much will be back in march 22 January 2015
Rated 4.0 out of 5.0 by Fantastic staff and facilities Fabulous hotel, value for money great, however room a little hot overnight. 21 January 2015
Rated 5.0 out of 5.0 服务一流 入住的房间设施全面,床铺和枕头比较舒适 酒店���台的人员服务态度很好,而且办事效率很高 酒店的地点非常方便,附近有火车站,中餐馆和大的购物中心。 19 January 2015
Rated 5.0 out of 5.0 by Central Birmingham, Cosy Room The place is great, next to New Street station. Room was very modern, lovely and clean. Everything was spotless. 18 January 2015
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