Rated 4.2 out of 5 by 745
Rated 5.0 out of 5.0 by Not Got Excellent location
good value hotel in perfect location close to New St station and shops
August 27, 2015
Rated 5.0 out of 5.0 by Mr Snazzy convenient location nice room
Convenient for birmingham centre nice clean hotel, although like a lot of hotels, they should wash the net curtains more often
August 26, 2015
Rated 3.0 out of 5.0 by Daveh2205 Noise and pillows combine to prevent sleep
Overall this hotel is average, but the sleeping experience was non existent and could so easily be fixed. My room was on the 8th floor, the lifts were frequent and fast, upon entry into my room all appeared OK. I then noticed a card beside the bed which had ear plugs attached and explained that the noise from the city might disturb some guests. Since I was on the 8th floor and well traveled (I carry my own expensive ear plugs) I though nothing of it, I was in the centre of Birmingham after all.
Upon retiring my first issue was the pillows. All 4 were hard, flat lumps of what felt like cheap foam. No matter how much I tried no comfort was possible with any arrangement of pillow. As often happens whist awake in the "dead" of night noises become much more apparent. Even with my ear plugs in there was a very audible drone coming from above. This was not noise from the city, this was clearly noise from the hotel machinery on the roof, probably motors running the air extraction. This droned on continuously all night. I managed the odd 45 minute sleep between fighting with the pillows and adjusting my ear plugs attempting to reduce the impact from the noise.
Were this a less expensive well known hotel chain I would have requested my money back under their good night sleep guarantee, no point with Holiday Inn, since they don't have any such guarantees.
Good points for this hotel are its location next to the railway station, in the city centre, food was OK (nothing special) and the staff were good too.
Holiday Inn, please look at your policy on both pillows and noise generated by your own building systems, hotels are meant to be places promoting sleep as a priority especially for business users, its the main reason we are there.
August 26, 2015
Rated 5.0 out of 5.0 by Gemmi leisure visit
excellent hotel I would use this hotel again and recommend to my friends
August 25, 2015
Rated 5.0 out of 5.0 by TomTom74 Great hotel
The holiday inn city center is a great hotel with great room's and a nice location
August 24, 2015
Rated 3.0 out of 5.0 by Kam9224 Need improvement
This was my third stay in three different Holiday Inn, I was disappointed with the service and I will not be going back.
Staff was polite- when I say polite I mean you can tell they are putting a face of for the sake of it
Room- I could heard people shouting outside 2am and yes I did have my windows open slightly and I am not AC friendly, room was clean but had dirt mark on curtains.
Customer service needs improving
August 23, 2015
Rated 5.0 out of 5.0 by Deca92 Great overall services, very good indeed!
Great experience, very recommended to be honest!!!
August 23, 2015
Rated 5.0 out of 5.0 by sue Evans One night stay
One night stay for my daughter's wedding. Place is tucked away , but when you get inside it is lovely. Rooms are spacious and very clean. Not what I expected from a 3 star hotel. Breakfast was great with plenty ofc choice. Would highly recommend this hotel and return here for my stays in Birmingham.
August 22, 2015