Rated 4.2 out of 5 by 913
Rated 4.0 out of 5.0 by Phil uk lots of working going on
They have a refurb going on so once complete i am sure it will be back to 5****
April 27, 2016
Rated 1.0 out of 5.0 by MarkoSharko POOR HOTEL - AVOID!!!
One lift servicing full hotel. As I was carrying equipment back and forward from room, I could not avoid having to use lift. 15 minutes was the minimum I waited with a wait of 23 minutes on one occasion. Staff just shrugged there shoulders at the numerous angry customers. This was not a temporary fault as there was a printed notice stating that new lifts were being installed in the future. I had to tolerate this nonsense for 3 days.
Over and above this WI-FI was very patchy and the temporary makeshift bar/breakfast area was a shambles.
There is a small disclaimer when booking stating that day time works are going on at hotel - this does not adequately describe what will meet you on arrival if you book - be warned!
I will never ever be back to this hotel.
April 25, 2016
Rated 1.0 out of 5.0 by Verified Reviewer BREAKFAST FULL
This hotel should be shut while building work goes on
Only 1 lift so waited 10 minutes every time
April 20, 2016
Rated 3.0 out of 5.0 by Root50 Noise from street
Can live with the on-going refurbishments, but got woken at 03:30am when the night club over the road closed - lots of shouting and car horns which were loud enough to wake me on 7th floor.
I wouldn't not stay here again, but would look to alternatives first.
April 18, 2016
Rated 3.0 out of 5.0 by Hisi Usually a good hotel
To be fair the hotel was completely full due to various city centre events and they are undergoing refurbishment of restaurant etc. However the 9th floor room that we stayed in was really poor. Too hot, the a/c did not work, uncomfortable bed, really noisy, seagulls (yes in Birmingham!) on the fire escape squaking all night, room really needed up dating. The breakfast was poor and in a temporary dining area which was not pleasant, albeit temporary. Moved to a 7th floor exec room for the second night and it was like a different hotel, great room, quiet, comfortable. Thank you. Staff were all friendly also.
April 18, 2016
Rated 3.0 out of 5.0 by Verified Reviewer One night stay
Hotel fine for one night stay for leisure purposes.
Facilities poor for longer stay.
Ideal for business customers.
April 15, 2016
Rated 4.0 out of 5.0 by ShaunPanda Good place to stay in Birmingham
Good hotel with great location (5 mins walk to New Street train station), standard HI quality, friendly staff. Although not upgrade for spire member but allocated a nice room.
April 14, 2016
Rated 1.0 out of 5.0 by unhappy bunny Management?????
As the Hotel was in the middle of renovations - we were never informed beforehand either when making the booking nor once they knew.
Even on arrival nothing was explained or apologised for the state of the reception, only one lift working and the tiny inadequate spacing for eating at breakfast time
Poor management skills when providing communication
Noisy at night - especially after 1am
Not a place to stay for the moment
April 10, 2016