Rated 3.7 out of 5 by 232
Rated 4.0 out of 5.0 by JPEE JP
Room was very nice and actually slept well this time as I had a room away from the main road, this does mean however, your overlooking the runway!
On check in I thought the receptionist was a little rude, not acknowledging my platinum status, it appeared to be a chore to check me in. Whilst I don't appreciate a full blown conversation or a huge appreciation of my platinum status I thought all staff had received the same training, regardless of hotel?
23 December 2013
Rated 4.0 out of 5.0 by Karlsson Clean room and good service
This is a very good, nice hotel close to the airport. Shuttle bus direct to airport and very nice staff all over.
20 December 2013
Rated 5.0 out of 5.0 by Lucy1988 Comfortable and great service
Enjoyed a recent stay here. Fantastic room we were very impressed with the facilities provided. Bed was comfortable, lovely shower, just what you need for a 1 night stay. Excellent staff who were able to help and nothing was too much trouble. Ate here at night and breakfast was great.
15 December 2013
Rated 5.0 out of 5.0 by NDMorris Excellent facilities
Shuttle to train station excellent, breakfast is of a very high quality
15 December 2013
Rated 3.0 out of 5.0 Friendly staff
On arrival at the hotel the staff were very helpful and we had a quick check in...on arriving in our room to find a oil filled radiator as air con not working the view was looking at the function room which at night for the 2 of the 3 night stays had functions on we may as well have sat in there with are pj's on mattress was terrible then the bathroom sink would not drain properly they said they knew about the problem... so nothing done... The pool was ok but the shower round the pool only worked on cold ....but I have to say all the staff from reception to maids were very friendly but don't think we will be using this hotel again ....
06 December 2013
Rated 4.0 out of 5.0 by britboss comfortable room . good nights sleep
very comfortable room.
high cost of overnight parking compared to other hotels in the area
04 December 2013
Rated 4.0 out of 5.0 by Bazza01 Another good night's experience
Arrived at the hotel after a long drive from Sunderland. Received a prompt and cheerful check-in and recognised as a Plat card member.
Plenty of carparking with ease of entrance etc. Staff always helpful. Great bedroom with all amenities.
Good food choice and service at breakfast
I have always had a good experience when I stay at this hotel, and I recommend it highly
03 December 2013
Rated 5.0 out of 5.0 by GJB880 Great Stay
Not a hotel to win any awards for appearance however staff and rooms more than made up for initial thoughts.
Checked in late but given a great family room.
The room was compact but nicely decorated and the bathroom was modern and rather swish.
Breakfast ok but a bit disappointing.
03 December 2013
Rated 2.0 out of 5.0 by Sagittar Negligent Reception
Handy for an early flight from Birmingham airport, our stay on this occasion was rather spoiled by the attitude of the staff member on duty when we checked in - very different from the check-out (a staff member we had met before, who was excellent). Had the check-in been busy when we arrived, we might have accepted the off-hand manner of the reception as unfortunate but understandable. But, the desk was reasonably quiet & there was a contrast in the style of reception from the two members of staff on duty.
The staff member on duty when we checked-out was excellent in spite of the early hour & the shuttle bus drivers were as always in our experience, excellent.
01 December 2013
Rated 5.0 out of 5.0 by roger513 Enjoyed Staying
Arrived early so couldn't check in properly but staff very helpful. Took my luggage and phoned for a taxi with a very happy attitude.
The room was extremely clean and everything was in order. Very comfortable bed which means I woke up refreshed and ready for the next day. Definitely on my list next time I have to stay in that area
28 November 2013
Rated 1.0 out of 5.0 Unimpressed
Stayed here on 3 previous occasions and recommended to friends this time. This proved to be embarrassing. Room was ok but not overly clean. Bar was extortionately over priced. Tried to charge me £12 for 4 tins of Coke. Jacuzzi didnt work. Pool side shower didnt work. Complained but nothing done
Then when checking out had the cheek to charge me £8 + for parking. . We will NOT be returning next year nor will our friends. .
27 November 2013
Rated 5.0 out of 5.0 by CD12345 Great room and value
Great, modern updated room (5th floor). There's Ethernet broadband but surprisingly no wifi. Great value and close proximity to Birmingham airport. Free shuttle included.
24 November 2013
Rated 4.0 out of 5.0 by pumpernickel Comfortable & friendly
Enjoyable stay. A little confusion at check in was dealt with brilliantly, by the patient Victoria. Thanks
23 November 2013
Rated 4.0 out of 5.0 by hpsd Nice modern hotel, well situated
Very nice room (executive), smart, clean and well laid out. Room service was a little pricy but of good quality and promptly delivered.
Hotel seemed just as nice as the more expensive Crowne Plaza and the much bigger Hilton Metropole around the corner.
However, I was not recognised as a Platinum member, but room supplied was an upgrade to executive. Room was very nice, but front desk seemed understaffed, and staff were doing paperwork instead of servicing queue - this should be a backoffice task. Staff were very friendly, but seemed rushed.
Was not offered points vouchers / free drink, as seems to be the norm for Platinum members at other IHG hotels.
22 November 2013
Rated 5.0 out of 5.0 by NEUB Great service
All staff was very friendly and helpful, room was very clean and conformable. great variety breakfast buffet, free shuttle to/from airport and NEC . Only down side is there are no phones on the rooms and wi-fi is only available at the lobby/ bar.
18 November 2013
Rated 2.0 out of 5.0 by mitred Woken up early by staff
I booked in advance and got a reasonable rate but I wouldn't have wanted to pay any more for this room. Decor needed touching up and the bed sagged badly in the middle.
I found it very odd to be woken up at around 9:30am on Saturday morning by the room cleaners knocking on the door, I couldn't really tell what they were saying as I was half asleep but I assume they were checking if anyone was in the room so they could clean it! I said something and they went away, but then just heard them knocking on every other door, not the best start to the day and have never had this in any other hotel before.
Very convenient for the NEC though and the shuttle bus was good.
17 November 2013
Rated 4.0 out of 5.0 by Dogwhistle Great location and service
We found the staff very helpful.polite and informative, the hotel was ideally situated for our visit to the NEC and a shopping trip to the Bull Ring ! Easy access to the motorway network and very comfortable rooms. We will definately come back !
13 November 2013
Rated 4.0 out of 5.0 by Lvegas63 Great breakfast
Our room smelt very strongly of damp which came from the bathroom and our carpet was threadbare in some places, however, our older children stayed in a different part of the hotel and their room was lovely.
The breakfast was fantastic, lovely hot tea and coffee and lots of choice from the buffet.
The room where breakfast was served was tired and around the door and skirting into the kitchen was filthy.
Some areas need a bit of an update but overall a good hotel for the money.
Would be nice to have snacks available in the bar after 10.30
12 November 2013
Rated 4.0 out of 5.0 by Orianababesstar Typical Airport Hotel
Stayed night of november 5th.
Like a number of platinum level visitors recently i was not offered the points or drink option. I did query this but nothing was done. Management were aware of this from recent feedback but had not "made it happen".
The room was a queen executive and was of high standard and in quiet area of hotel.
Food in restaurant was quite acceptable but a little pricey.
The shuttle service to airport was good with a polite and helpful driver.
Overall the visit was not quite as impersonal as many airport hotels provide.
Will stay there again when i fly from Birmingham
10 November 2013
Rated 2.0 out of 5.0 by MSTC No response to feedback from hotel
I have stayed here more than once and have laboriously completed the feedback form in the room expecting a response from the hotel. On giving to reception staff the first time, I was assured I would be contacted. The second time I did so, I told them I had not had a response from my first feedback. I was again told I would definitely be contacted.
No communication has been received.
Why bother to ask for feedback and ignore it if the customer isn’t happy?
06 November 2013
Rated 3.0 out of 5.0 by CustomerExperProfessional So near and yet so far...Gold Elite Benefits?
I stay 2 to 4 times a year in the HI BHX so I am pretty used to the premises.
As A Gold Elite IHG member I should have been offered a complimentary upgrade of room-I was not and I had to ask for this and happily it was given as there was availability.
As A Gold Elite IHG member I should have been offered a complimentary drink or 300 IHG points-this was never offered (This was offered in the HI I stayed in Coventry in the previous 2 nights).
At Check out My Bill was incorrect with charges for Room Service and car parking which I simply had not incurred-these errors were removed/addressed directly by reception.
Finally the complimentary bus shuttle to the Airport simply stops between 2 and 3 p.m. each day which unfortunately for me is the time of day when I need to travel to the airport-so I ended up (and not for the first time) paying for a Taxi myself.
To be fair the staff are typically courteous and I have never been refused a late check-out-again which is one of the Elite member benefits, however it does seem that small improvements and better staff knowledge of the IHG program would eliminate unnecessarily irritating regular/repeat customers.
05 November 2013
Rated 2.0 out of 5.0 by Beth35 Loud music through the night, very little sleep
Me and my family had a two night stay at this hotel as we were visiting Casbury World. The first night was awful, our family room was right upbove the function room, loud banging music till the early hours of the morning. Then when finally the music stopped and we thought we could get some sleep, drunk students were returning back to their rooms and carrying on with their party. The second night was peaceful and relaxing so we caught up on out sleep then. The pool and food was lovely but my advise would be find out if there is a function at that hotel before you book otherwise you are in for a noisy night.
02 November 2013
Rated 4.0 out of 5.0 by Andrews3 Friendly staff but ridiculously expensive bar prices!
Stayed here for a birthday party, also at the hotel. Reception, housekeeping, breakfast room & events staff were excellent; the lady on the bar the night in question was pretty miserable by comparison! She also managed to charge a variety of prices for the same rounds of drink orders. £19 almost for a double vodka and coke was simply extortionate and made many feel she was on the take! A shame really as it put a nasty twist to what otherwise was an enjoyable time.
02 November 2013
Rated 4.0 out of 5.0 by Jollyjenks Comfortable Stay
Stayed one night, Comfortable Stay, and Rooms Improved from last stay, Although we was give an upgrade, so maybe they still have some tatty rooms.
Bad Points : No Plat Customer Greeting
No Drinks Voucher or Extra Points for PPC,
although they do offer 20% off Food, But I had to ask, and on check out had to have bill corrected as they forgot my discount !!
Charge for Car Parking
Food & Drinks ££££
Messed Bill Up ( Had same problem with this Hotel last year )
Good Points : Upgraded to Excec Room, which is very nice
01 November 2013
Rated 1.0 out of 5.0 by Rubynic Poor service
Got to hotel was over charged by £35. Then got told dinner room is closed due to staff problem. Then got moved from the wrong room. Next morning was over chagered £79.
29 October 2013
Rated 1.0 out of 5.0 by thomas1961 Unpolite and not trained
I stayed in this hotel 2 nights and that was enough. When checking in the staff had no clue about IHG memebership statuses and their meaning. I got after long waiting a room in the basement with a view right into a wall. The room was not clean and it smelled like someone died there. I did go back to the reception and told them about this and in the end they manage to get me to another room thats also why my judgement goes up and down in the rating. Staff in the restaurant was really serviceminded so a star to them but the restaurant was so cold that you thought a pengiun would appear anytime. The last night i had dinner in the bar and that was the most rude person ever when taking the order there was a big sigh like why you come here to distrub me, I manage to order then when the food came she just threw the plate on my table. Checkout took forever since i needed the room bill on one paper and the food on the other. So sorry not to be recomened this place
28 October 2013
Rated 4.0 out of 5.0 by Jennifer188 Staff very helpful and clean throughout.
We had a lovely night, the room was very comfortable and we were surprised that we couldnt hear any airplanes at all even though we were overlooking the take off runway. The pool etc was lovely and clean and well equiped. The restaurant a little pricey but on the whole a very nice experience.
24 October 2013
Rated 5.0 out of 5.0 by 1Jon Excellent value with comfy room.
Enjoyed an excellent overnight stay in a well decorated and equipped room. Bathroom was of a very high standard with quality fittings. Courteous hotel staff added to an enjoyable experience. .... Only small criticisms are the poor mobile phone coverage despite being located in an highly commercial area, and the high hotel charges for in room broadband.
23 October 2013
Rated 3.0 out of 5.0 by ohlondon average and tired....
To say the decor is tired is understating the situation. The frayed arms on the chair were sad and the state of the paintwork outside of the ground floor circulation areas did not give a good impression.
Breakfast wasn't worth the cost (especially in comparison to some low budget competitors). My poached eggs were swimming in so much vinegar it discoloured the egg white and was strong enough for my colleague to comment on the smell.
The fridge didn't work in the room.
I had been unaware of the cost of parking which was £8.50, which seems a bit steep for someone staying in the hotel when there isn't any alternative!
The staff attitude wasn't particularly welcoming in the restaurant or reception and the queue to check out in the morning was lengthy.
Definitely won't be returning - felt like the hotel is complacent due to a steady stream of occupancy based on its location. Shame.
21 October 2013
Rated 2.0 out of 5.0 by LvH999 Letting the Holiday Inn down
First room proffered was dire; small, smelly and in poor order. The alternative was much much better. Gym area was out of service, although the steam room is pleasant. Food is of reasonable quality, but terribly overpriced.
All in all, this feels like a hotel that only expects people passing through Birmingham. It makes no attempt to woo a guest back, so I shall not be returning.
21 October 2013