Rated 4.1 out of 5 by 242
Rated 1.0 out of 5.0 by Elliedee no, just no
This was originally sent as an email to the hotel (two days ago!) but I have yet to receive any form of acknowledgement...
I was asked to edit this review, as it originally named another hotel chain...
My husband and I stayed at your hotel on Friday 29th of
November. We received a warm welcome and the check in
process was efficient.
Unfortunately, the bed was very uncomfortable in our room
(706), but we did not feel that we could tell members of
staff as we did not go to bed until very late and felt it
would be too late to change rooms. The bed has certainly
seen better days. The mattress sags in the middle and it is
way too soft. My husband and I got very little sleep as a
result of this.
On check out, we were asked whether we had had a nice stay,
to which I replied that the bed was uncomfortable, but the
staff and hotel were good. The member of reception staff
merely said, "OK madam well your room was prepaid so nothing
more to pay". I was not expecting remuneration, but felt
that a simple apology or a promise to look into it would
have been appropriate! We usually opt for another hotel chain when we visit places in England, but this time we thought we
would give the Holiday Inn a go. Well we will not be taking
that chance again. The staff in another Birmingham City Centre hotel could not do enough for us when we stayed there
in September this year. In contrast, the member of staff who
handled our check out could not have cared less.
I feel that another hotel chain, despite being cheaper, provides
infinitely better customer service.
04 December 2013
Rated 5.0 out of 5.0 by Carl333 Great hotel, excellent location
Nice hotel, lovely room. Massive comfy bed.
Clean bathroom, very pleasant staff. Decent breakfast in the morning too.
Ideal location for New Street Station, and Birmingham shopping and nightlife.
Thanks Holiday Inn!
03 December 2013
Rated 4.0 out of 5.0 by stoatAV Nice stay, big rooms and good location. Shame about being woken up by fire alarm.
+ The room was surprisingly big and spacious.
+ Having free wifi was a great extra.
+ The TV was very good.
+ Lovely shower, with Dove and Lux in the bathroom if you need it.
+ Enough hangers for clothes.
+ In an ideal location with very close proximity to the bullring, German Market, Mailbox, Hippodrome etc.
+ Breakfast had ideal amount of choice but was quite average.
- The fire alarm went off early in the morning, giving us a rude awakening when we wanted a lay-in.
- No explanation or apology for the alarm going off.
- Tiles in the bathroom were a bit grubby.
- Little stain on the bed sheet.
- 1 pillow felt too low but 2 pillows were too high, slightly annoying (maybe picky on my part).
03 December 2013