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Rated 3.9 out of 5 by 116 reviewers.
Rated 2.0 out of 5.0 by our stay at Bolingbrook July 10 to 13 My family of 4 visited Chicago for a soccer tournament. We had two teams stay at the hotel. We have not once been able to stay in a location were they are able to put us all together. Parents and players stayed on all 5 floors. We arrived on Thursday and stayed till Sunday. Our room was located on the third floor second from the end. early hour, when being woke up more than once, we found out that the end rooms are suites and the one next to us was a stag party. not much sleep and the front desk could not change anything because of the hotel being full. Saturday night the same room next to us was host to a wedding party. at 1 am I called down to the front desk who then had them quiet down some what. We left feeling exhausted with 2 nights of VERY interrupted and inconvenient sleep. It would seem to us that if you know what these end rooms are for and the noise potential, then those who book in advance should not be placed there and perhaps it should be for the last minute bookings, being upfront about it. The internet was very poor and is not able to handle the large amount of guests using the system. We were informed it was because we were from Canada!! Hmmmmm.....that is a new one when it comes to wi-fi being an amenity. The breakfast was good. Service was slow but it was a large volume to look after. Room amenities were good and if they had not been so full, it probably would have been a great overall stay. 21 July 2014
Rated 2.0 out of 5.0 by accomidations I arrived a little early and there were no rooms ready. I asked to make sure my room would be available and I was told yes. I had some work to attend to and came back later that afternoon and checked in to find that the single king room I had requested on line was not available and they were sorry!. .I can stay at any hotel of my choosing, and the next time in this area I will stay elsewhere. Sorry. Also the coffee pot in the lobby was empty both mornings. 20 July 2014
Rated 5.0 out of 5.0 Great Hotel! We've stayed here a couple of times and REALLY enjoy it! The staff is great, the beds are COMFORTABLE, and the ambiance is so warm. The rooms are always cozy, clean, and soft. The only thing that would be the BEST is having a free breakfast. Normally, we like to stay somewhere that at least provides a bagel when we are rushing out the door to a meeting. But in any case, there is a Starbucks down the street, and a Family Restaurant if you want to have a full breakfast by some great Chicago folks. Thanks for all the care you give us!! 19 July 2014
Rated 2.0 out of 5.0 by Better options nearby All the lightbulbs in the bathroom had burned out other than the heat lamp. When I told the desk person on the way out, she argued with me that I must not have found the right switch. I found two that did nothing, pretty sure I understand how they were supposed to do though. Wallpaper was falling off the walls under the sink and near the tub. Overall feel of the place is dingy and old. The air conditioner is loud and the thermostat is on it instead of across the room like in many other hotels so turns itself on and off constantly through the night. Worst, the internet is terribly slow. Couldn't get my work done without tethering my phone and use that for data instead. Breakfast is ok, though expensive. Night manager told another customer that "This isn't a Holiday Inn Express" as explanation. Last time I was here I reserved a king and got a room with a smaller bed. His answer was basically that I was stuck with it, too bad. It's been a few months, so I forgot and came back this time. I was in town to visit a customer who is about three blocks away so the location is good, but even though I'm a Gold Rewards member with Holiday Inn, next time I'm going to stay at one of the other hotels right next door to this one. 18 July 2014
Rated 2.0 out of 5.0 by Decent location but odd staff and noisy I checked in late and the receptionist almost seemed irked to see me when i arrived. There was explanation of amenities until I asked. Additionally, the room could have been much cleaner. My biggest regret about this location was the fact that they didn't seem to care about the guests on the first floor much since they felt it was okay to do landscaping right outside the window at 8am. (Needless to say that I wasn't able to sleep past 8 even though I had gotten in late after a long night at a wedding reception) 13 July 2014
Rated 5.0 out of 5.0 by Great The staff was super friendly and the room was spacious and clean. Great experience!! 11 July 2014
Rated 2.0 out of 5.0 by would stay else where I used my reward points and was still charged $42 in "accomidation" fees and then taxes on top of that!!!! Never had I before been charged to redeem reward points, what a joke! Immediately after check in room card did not work. Elevator incredibly slow. The air conditioner did not work so got no sleep due to the room being too hot. Got room service. The food was ok but not really worth what it cost. 08 July 2014
Rated 5.0 out of 5.0 by Very nice and very Professional customer greeting -The front desk was very nice and well attentive to needs. -The bar, Peter is a great guy and well attentive and nice to talk too. -Pool was a very nice place to relax after a long day. -The only thing that would bring you a to the next level of the competitors, is continental breakfast. 08 July 2014
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