Rated 3.9 out of 5 by 79
Rated 5.0 out of 5.0 by Mark282 very nice Hotel
Always friendly staff - restaurant has great food and service - i always stay here when in the area.
14 November 2013
Rated 5.0 out of 5.0 by Yes1 Real Customer Service
Truely concerned that my stay was as enjoyable as possible.
14 November 2013
Rated 5.0 out of 5.0 by CLFWI Wonderful!
I just can't say enough good things about the Bolingbrook Holiday Inn and Suites. I have been staying at this hotel every week over the past year for business and each time I check in I am treated like a member of the family. And I mean the good side of the family! I am welcomed by my first name and my paperwork is always ready to go keeping my check-in process short and sweet. Tony, Kholbe, Mike, and Peter absolutely spoil me when I'm in town and truly make my time away from home much more enjoyable. The rooms are clean, the beds are comfortable and the amenities fantastic but it's really the staff that keeps me going back week after week. Thanks for the extra effort from the whole team in Bolingbrook!
08 November 2013
Rated 3.0 out of 5.0 by LRB1956 dirty room
Upon check in I was given Room 109. As soon as I opened the door I was welcomed with the most foul stench I have ever experienced. The room stunk so bad that I immediately asked for another room.
The front desk upgraded me to room 402. The room appeared clean until I dropped something in the bedroom. When I pulled back the dust ruffle I noticed that there was a substantial amount of peanut waste(shells and peanuts) along the bed pedestal. Obviously the maid only vacuumed what she thought she could get away with.
Lastly, I was chastised by the manager on duty that night for not filling out these surveys when I commented during check in that I usually don't. I have my reasons for that but I don't think it's any managers right to embarrass a patron in front of others.
03 November 2013
Rated 4.0 out of 5.0 by traveler36 Clean and nice property
Very nice property, loved the pool area. With that said, no free breakfast. Room was warmer than I cared for, couldn't get the AC to stay on.
31 October 2013
Rated 2.0 out of 5.0 by pjk25 Promised shuttle service to Wedding Reception NEVER CAME!!!
My daughter was married last week. When she was making arrangements, she sought a reputable hotel that offered shuttle service to and from the reception throughout the evening/night. At that time, she thought this Holiday Inn would be a good choice. That was unfortunately....NOT the case! I was the mother of the bride. The shuttle going from hotel to reception NEVER ARRIVED. Finally a 15 or so of us had to drive ourselves. I was literally LATE for my own daughter's reception. When I spoke with manager while waiting for shuttle, I found him rude and very rigid.....clearly did not care about this situation nor my daughter's wedding day.
Also, their $10.00 breakfast buffet was very poor. Cold, very poor selection. We wound up ordering off the menu, which was quite good. I have stayed at hotels with FREE breakfast buffets which were much, much better than this one. You won't see me back here again. Nor the other 150 guests attending the wedding.
30 October 2013
Rated 2.0 out of 5.0 by mayberry Not worth the price
I have been a loyal to this hotel chain for years. I was very disappointed in the cleanliness of this particular hotel. We had a suite. My son pulled out the sofa sleeper and was shocked to find used sheets and a can opener. The room seemed old and rather used, abused. . Due to the cleanliness of our room we chose not to eat at the hotel restaurant. The front desk clerk was not familiar enough with the area to recommend a restaurant.
29 October 2013
Rated 5.0 out of 5.0 by Plachat Great property
Very pleased with this choice. Overall great value and stay!
19 October 2013