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Rated 4.0 out of 5 by 162 reviewers.
Rated 5.0 out of 5.0 by Very Nice Hotel, A Plus Staff The hotel itself needs some work. It looks like an older property and certain areas are not that appealing. I was shocked to see how nice the staff was. Room was clean and bed was comfy. Breakfast didn't look all that appealing. 24 October 2014
Rated 5.0 out of 5.0 by Hockey Team Stay I am the team manager for two hockey teams of youth players ages 16 22 October 2014
Rated 2.0 out of 5.0 by Suprised After a long 16 hour day I was looking forward to a good nights sleep at a trusted hotel chain. Much to my dismay, I discovered mold in the refrigerator and while showering there was hair all over the low ceiling and mold along the shower doors. I called the desk and was given a different room and offered a free breakfast for my trouble. However, since i was due to leave at 4:30am every morning, that did me no good. I was told to speak with them the next evening to see what they could do. The next evening when I returned I was given a $4.00 appetizer voucher for use in the restaurant on site and a "sorry again." The following evening I was standing at the front desk for over 5 minutes while the clerk was on a call without even being acknowledged in any way. I needed a wake up call, but finally just walked away from the desk. When I got to my room, my key did not work so I had to go back down to the desk anyway. When I got there I was helped right away but with no regard to the fact that I was just there waiting and had left. Upon checkout my receipt showed that I was charge almost double the rate that my reservation was made for. When I questioned why, I was told that that specific hotel did not have a contract with my company. The issue was fixed after a few minutes of discussion, but as a result I was late for the project I was headed to. I travel ALOT, and this is my preferred hotel chain. I expect more out of Holiday Inn because I usually have no problems. This hotel is very nice to look at, but that is where it ends. I would not recommend this hotel to any business traveler 22 October 2014
Rated 4.0 out of 5.0 by clean comfy rooms BUT SPENDY I stay ay HIE all over and this is one of he most expensive locations, considering there isn't much around other than industry I feel it should be more in the 100-120 night range 21 October 2014
Rated 5.0 out of 5.0 by fabulous bed and great staff warm friendly staff who were also continually asking if they could help me with anything. Very clean and comfortable lobby areas and room 20 October 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Always have a good stay in Bolingbrook hotel. The staff is friendly and always smiling. 20 October 2014
Rated 5.0 out of 5.0 by Clean and Convenient The front desk could not have been more courteous. I was with my two young boys (3.5 17 October 2014
Rated 2.0 out of 5.0 by Aged, Dated peeling wallpaper, bad need of paint, generally worn out and dated in design. dirty carpeting, Poor lighting in room for working. Food offering was below average as was the food itself. the only reason to stay here is because of location and at these prices, it is not a value. 17 October 2014
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