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Rated 3.8 out of 5 by 232 reviewers.
Rated 3.0 out of 5.0 by 2 nights in july Generally the hotel was ok but probably getting a little dated. The food was mediocre. Breakfast adequate but dinner although presented well quality of cooking below standard. Staff really nice and helpful Would I stay there again, possibly although I would look at others in the area. Am a regular Holiday inn customer. 24 July 2014
Rated 4.0 out of 5.0 by nights sleep room was nice and clean was there just to to work and sleep, booked a smoking room but was told upon arrival there was none available , other than that the beds were comfy and had a good nights sleep as i was due to be up early for work 23 July 2014
Rated 4.0 out of 5.0 by Good location Easy to find! Good for business trip and close to main shopping centre 20 July 2014
Rated 5.0 out of 5.0 by Staff went the extra mile to make my stay comfortable Staff were friendly and very helpful. Always had a cheery smile and remembered your preferences. 19 July 2014
Rated 2.0 out of 5.0 by A shabby little hole Not what I expected from a Holiday Inn. Rooms dated, dingy and small. Definitely seen better days. Food average. Overall a disappointing experience. Will not be back. 18 July 2014
Rated 5.0 out of 5.0 by Thank You Sanjay! We completely enjoyed our stay at Holiday Inn at Bolton Centre. We were in town for a wedding and lots of our family and friends stayed at Holiday Inn too. It was great to meet up with everyone at breakfast and also in the lounge area. Sanjay, the food and beverage manager really went out of his way to accommodate us! We will definitely stay again next time in Bolton! 17 July 2014
Rated 5.0 out of 5.0 by Staff. We use this hotel twice a year to visit our relatives. The staff always remember us and are ready to greet us warmly on our arrival. The service is quick and efficient. nothing is too much trouble. The management is friendly and efficient guiding the staff by example and working hard alongside their staff. Everyone appears to be happy working here which is good for the customer relations. 15 July 2014
Rated 4.0 out of 5.0 by Comfortable Bed We were very pleased with our stay at this hotel and would stay here again if we are visiting this area 10 July 2014
Rated 4.0 out of 5.0 by Good value hotel I liked the location of this hotel, ideal for business in Bolton. The spa/pool were also good. 29 June 2014
Rated 1.0 out of 5.0 by Condition of the rooms The rooms were very smelly and noisy.The sleep was not comfortable. 27 June 2014
Rated 3.0 out of 5.0 by Clean room and comfortable bed Except a few service glitches the overall stay was OK.A lot can be done by the management to improve the services and hence attract more guests in future. 26 June 2014
Rated 4.0 out of 5.0 by Excellent service Always a very warm welcome, staff are extremely polite. There is a good range of bar and restaurant food to suit all appetites. The gym could however use an update with heavier free weights. Unfortunately the air conditioning was not working but I was offer the use of stand alone fans. 24 June 2014
Rated 4.0 out of 5.0 by Tired & Inconsistant I stay at the hotel frequently. It is very nice to be greeted so pleasently. Most of the rooms are rather tired. What is annoying is the inconsistency between rooms. More often that not there is insufficient or inoperable lighting. Hardly ever does the air conditioning do anything but make a terrible noise all night. ...and don't get me started on the basement car park! 23 June 2014
Rated 4.0 out of 5.0 by Air Con in room A good hotel to stay in, staff very friendly and helpful, but the air con was difficult to balance in room, when on it was noisy so difficult to sleep, but when off the room got very stuffy and un-comfortable. 21 June 2014
Rated 5.0 out of 5.0 by Great Hotel - exceeded expectations I had a business meeting in Bolton so went for the tried and tested Holiday Inn and again came up trumps - fantastic evening spent there with a room larger than I was expecting 19 June 2014
Rated 5.0 out of 5.0 by Return To Bolton As part of our Golden Wedding Anniversary year celebrations we decided to visit Bolton, where I was born and lived until I was a teenager. We wanted a hotel close to the town centre and chose the Holiday Inn, Bolton Centre and we're very glad we did! Staff from all areas of the hotel (Reception, Bar, Restaurant and Bedrooms) were all extremely friendly, very attentive and helpful at all times. The quality and quantity of food available for Breakfast and Dinner was excellent and the Restaurant area provided a nice, relaxing environment. The 'icing on the cake' for our visit was the complementary bottle of champagne delivered to our room on arrival. Excellent! 12 June 2014
Rated 5.0 out of 5.0 Great First time here. Superb from start to finish very friendly and polite. Many thanks 05 June 2014
Rated 5.0 out of 5.0 by Pleasant Experience Staff very friendly and helpful. Always acted in a very professional manner. Arrived for breakfast on the second morning and a staff member remembered that I had taken scrambled egg the previous morning, and asked if I would like it again. Bar staff also acted in a very professional manner in the evening times. A very pleasant atmosphere day and night. 05 June 2014
Rated 3.0 out of 5.0 by bar prices it became very expensive having a day and night eating and drinking and i did want to use the swimming pool but was not open i was not given a reason 05 June 2014
Rated 4.0 out of 5.0 by Good value, comfortable wih friendly staff. The only thing with the room this time was a bad smell of drains from the bathroom. However, I mentioned this to the receptionist who assured me it would be dealt with. I don't know if it was as I had checked out. This is a very rare occurrence and fro past experience I would think it was dealt with promptly. I will be using this hotel in the future. 03 June 2014
Rated 5.0 out of 5.0 by Great friendly staff, very comfortable Stay frequently at Bolton Holiday Inn, i would recommend it to everyone, always know ill have a good stay. 02 June 2014
Rated 3.0 out of 5.0 by business trip really nice warm welcome. Fast check-in. Room big and clean. Bed comfortable. Breakfast was really good, but don't order curry for dinner -try something else. Staff excellent, would return if ever going back to bolton. 27 May 2014
Rated 5.0 out of 5.0 by Another good stay Stayed here before but must say never better than this time. Staff were absolutely faultless. Very friendly, helpful and able to offer local knowledge of the area 22 May 2014
Rated 3.0 out of 5.0 by In need of refurbishment This hotel is tired and dated and is in urgent need of refurbishment. They also had live music on in the bar on the night I stayed which attracts the locals which is fine for boosting the hotels takings but definitely not what you want after a long day on the road. On the plus side the check-in was swift and painless,the staff warm and welcoming. I would think twice about staying here again so would probably drive 40 mins down the motorway to the Brighouse. 21 May 2014
Rated 4.0 out of 5.0 by A pleasant stay For the purpose of my review bias, for the last 12 years I have stayed approximately 100 nights a year in the Intercontinental / Holiday Inn Group chain. Date of stay 13th May 2014 My ongoing experience of the hotel is as follows: 1) Arrival was NOT straight forward using the Sat Nav (TOM TOM) instructions as the city now has many bus only areas that the Sat Nav tried to take me down. After a couple of circles of the town the hotel was finally located 2) On arrival at the hotel the check in staff (Natalie) was extremely pleasant and friendly. However it was noted as a Gold Priority club member I did not receive a free upgrade (which since Holiday Inn changed their membership programme this year has sadly becoming the norm). I did receive my free wifi voucher and choice of a 500 points voucher (most other Holiday Inn’s only offer 300 points ) or if you wish you may choose the option of a free drink at the bar instead. 3) All area’s including the bedrooms where always well kept, tidy and clean 4) As other travellers have commented this hotel is starting to show some area’s of wear and tear, but I understand a renovation programme is in the planning. My room (room 312) was clean and well maintained. 5) The rooms are what you would expect from a branded Holiday Inn. SEE the photos. As a Gold member normally I receive a free bottle of water and some biscuits or a chocolate bar, but neither was available here. 6) There are two on site free car parks, my advice is to use the outside car park (to the right of the hotel as you enter) as the underground car park to the left is quite tight. 7) Breakfast is an additional fee (£14.95 on the day or £10 booked in advance or voucher purchased at check in ) The quality of the breakfast was better than your average Holiday In ; catering from the full English option to fresh fruit salad and yoghurts, sliced cold cuts and cheese, pastries and & fresh un-sliced artisan bread rather than the frozen sliced stuff served elsewhere in the chain 8) I did not use the evening meal service. 9) I used the gym facilities, which where clean, well maintained and air-conditioned but smaller than other Holiday Inn’s( I did not use the pool or the spa) 10) Location, The hotel is located just off the town centre, which was ideally located for my visit 11) Check out, was straight forward and hassle free. (Natalie once again) In summary the hotel scores 7/10 for an average to good Holiday Inn that just needs some tender loving refurbishment and a few updates 18 May 2014
Rated 5.0 out of 5.0 by Holiday Inn Bolton Centre brilliant hotel. great service, very clean and comfortable 03 May 2014
Rated 5.0 out of 5.0 by Holiday Inn Bolton Centre excellent service, polite staff, knowledgeable staff, very clean in all areas, room was very comfortable, easy disabled access. 03 May 2014
Rated 4.0 out of 5.0 by Nice Hotel I stayed here on a Saturday night and found the Hotel to be really busy, which surprised me. I found the Hotel to be quite old in its feel, you're run of the mill lower end HI, but what I found was that what the Hotel lacked in appearance and homely feel, the staff made up for in abundance. I don't think I have ever stayed at a HI within the IHG brand where the staff have been as helpful and welcoming as they were here. Special note of thanks should go to the young lass on the check-in desk who was "in training". She was extremely helpful and had an infectious willingness to learn and be a genuine help for others. The Hotel didn't have a dedicate area for Gold/Platinum check in, but my status was recognised within the check-in process. The room I had was big, but felt dirty. The carpets were worn and dirty and the shower in the bathroom was not of a quality you would expect of a HI Hotel. Perhaps at your Granparents house which is stuck in a byegone era, but not at a Holiday Inn Hotel. The Bathroom was small, and the amenities were lacking and I felt, of an okay quality - nothing special. Would recommend the Hotel though. Friendly staff, ideal central location. I just felt that the Hotel need sprucing up a little bit. 01 May 2014
Rated 4.0 out of 5.0 by pleasant stay Had a very pleasant stay on the night of the 18th April 2014 24 April 2014
Rated 5.0 out of 5.0 Very Helpful Staff Stayed two nights on business. Staff were polite and helpful, chased late taxi etc. Used Gym, small but good. Would recommend. 14 April 2014
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