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Rated 4.0 out of 5 by 255 reviewers.
Rated 3.0 out of 5.0 by Hotel needs updating and some staff need retraining. This Holiday Inn is showing signs of wear and tear! It could use some serious redecoration and updating. The coffee maker was in the bathroom and there was no microwave in our room, although we did get one of the few rooms with a refrigerator (we requested one). I was there with a large group of women for a conference. The front desk staff was great, however the staff circulating around were not welcoming (excepting the cleaning staff who were friendly). Many of the staff did not smile and looked as if they would rather be anywhere than there, waiting on us. The hotel had booked a wedding for Saturday evening until 11 pm, not in one of the ballrooms or common rooms, but in the Courtyard! Our room faced the Courtyard. No one could use the pool in the late afternoon or evening, and the music blasted until 11 pm. We were not told of this until our arrival. The restaurant in the hotel served an acceptable meal on Friday evening, but on Saturday when a friend and I had lunch there, our Southwestern salad was missing the beans and roasted corn that was advertised. When I mentioned it to the server, she went and got the manager, who said the black beans and roasted corn was only a "garnish" and that it had run out, so they gave us extra lettuce! I wondered why the server had not come back and given us a chance to change our orders. They had no answer for me. When I asked for a reduction in price, the manager offered us a free cup of soup instead. In the room, I discovered that the little table next to the bed had a coating of crumbs on it, and several sticky rings from previous customers! There was a beer cap on the floor by the refrigerator. I enjoyed the conference I attended but it was marred by the hotel. 20 November 2014
Rated 4.0 out of 5.0 by 2 upgrades needed New carpet needed in rooms and hallways Bathrooms need major update. Grout, tiles, fiberglass dingy and old looking 19 November 2014
Rated 5.0 out of 5.0 by Weekly traveller I am there almost every week. When the experienced staff are working, the stay is great. The newer people are nice enough but they don't know how to provide the extra service to Platinum members . With the experienced staff I get room upgrades without even asking when they are variable. With the new staff, i ask and am told no even though I see on line that there are nicer rooms available. Perhaps it is a training issue. Also, when they are booked heavily and I have to call IHG for a reservation (72 hour guarantee as Platinum) the new front desk people don't know what to do and I have to then call the General Manager (he is not gone as well) to get a room. When Mark works the front it all goes well. And, the bartender, Debbie, is the best bartender anywhere. 15 November 2014
Rated 4.0 out of 5.0 by Great view from balcony I would recommend this hotel to anybody. It is easy on and easy off the interstate. 13 November 2014
Rated 4.0 out of 5.0 by Boxborough Typically good HI. Room chairs need updating. Good restaurant. 10 November 2014
Rated 4.0 out of 5.0 by nice hotel nice hotel for the value. bathrooms could have been cleaner (peeling wallpaper, nothing gross), but the hotel property was perfect for our needs and I would recommend it. 04 November 2014
Rated 5.0 out of 5.0 by Retirement Party We had a great time at the party the staff was great and would recommend to others on having a party at this hotel. The drive coming into the hotel is in rough shape and gives a bad feeling that the place is run down, but over all it was a pleasant stay. 04 November 2014
Rated 4.0 out of 5.0 by it's OK everything is OK, and reasonable. Nothing more, nothing less 03 November 2014
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