Rated 3.9 out of 5 by 106
Rated 5.0 out of 5.0 by Cookeyboytoo Really good stay
This is the 1st time we have stayed at a Holiday in and were very impressed
14 October 2014
Rated 2.0 out of 5.0 by Sharone57 Lack of communication
Stayed 2 nights but had to book separately as one rewards night. Asked to stay in same room, by telephone request also at reception. First night issue with TV. Poor service in bar due to event. Second night when returned at 8pm from day out key not working and finally entered room to find not been cleaned. Staff that night helpful and moved rooms.
Not enough experienced staff working here!
10 October 2014
Rated 5.0 out of 5.0 Excellent hotel
We had our wedding here on the 19th September which was a fantastic occasion, from the minute we arrived nothing was too much trouble for the staff. We would like to say a special thank you, to Melissa who helped organise the wedding, nothing was too much trouble for her. also a big thank you to Tony and Mary who looked after us on the day, they really are a credit to the hotel. Will definitely stay here again and recommend to others
30 September 2014
Rated 5.0 out of 5.0 by guest 12 lovely staff receptionist
your receptionist was very very helful.Made our saty very pleaseant she had a smile every time we passed the front desk and very very polite
18 September 2014
Rated 4.0 out of 5.0 Door noise
Lovely hotel, nice surroundings, but could something be done about noisy door slamming? This was our only criticism.
17 September 2014
Rated 4.0 out of 5.0 by LuckyFather1234 Great Hotel , and Location , friendly staff but ineffecient management
Although the staff are friendly and the location is great this hotels continues to fail to follow the processes of a holiday inn,
The Rooms are great and the hotel is clean.
The papers and alarm call did not appear on day 2 , even though they were written on the receptions forms.
The bar area is now using an area that is like a guest house , the original area was too small but the decor in the new area is not up to the standard of a holiday inn.
Th bar service was slow as there was only one person behind the bar and although there was other staff they did not help the person out.
The Bar meal was never put on my room bill and neither was the breakfast. I was not provided with a copy of the bill before paying
This is not the first time this has happened to me at this hotel..
This could be so easilly iimproved
14 September 2014
Rated 2.0 out of 5.0 by Glyn76 The outside looks good but that's where it ends
A one night stay, that was enough. Room very hot so sleep impossible, Cobwebs hanging from the ceiling. excessive other guest noise from constant slamming corridor doors.
Whole place shabby and in need of some TLC, all somewhat dated, somewhat like a 70's hotel or seaside boarding house.
Staff very pleasant and helpful, breakfast as normal in these sort of places, buffet with usual hot and cold food
Don't think I would want to stay there again
09 September 2014
Rated 5.0 out of 5.0 by hawley holiday inn
very nice hotel in lovely grounds,smart rooms nice staff.
07 September 2014