Rated 3.9 out of 5 by 164
Rated 4.0 out of 5.0 by Tigger2 More individual than most Holiday Inns
A really pleasant and relaxing stay, more of a country house hotel than a typical Holiday Inn. A really nice change and staff friendly and helpful. Could do with some refurbishment and renewals, but please don't ruin the individual nature of this hotel.
I am sure we will return.
Real upgrades seem a thing of the past for platinum members at this part of the group. It seems the best one can hope for is a quiet room.
31 March 2015
Rated 3.0 out of 5.0 by tiger26 Hot room and room service food left in the hallway all night long
Very hot room bedroom the restaurant was not opened when I stayed and iz was told the 1000 bonus points were not being awarded anymore for eating in the restaurant when this was advertised on the IHG website.
30 March 2015
Rated 3.0 out of 5.0 by Louiecarl1 Comfortable BUT
We stay at this hotel a couple of times a year as my daughter needs to be in Leeds to see her specialist.
Normally I can't fault this hotel.
However, this stay was rather different. On arrival the receptionist was extremely rude and miserable, it was as if she hadn't seen a family with 5 children before. Her attitude was disgusting, her manner plain rude and she clearly found it impossible to be polite enough to say hello when the children said hi to her!
We entered the room to find it smelt of musty old smoke and there where twix wrappers on the floor and under the beds! Clearly someone had been in there stuffing there face.
But as usual the food was excellent, and the rest of the staff were as always very polite and helpful.
you accommodate and cater for us very well which makes our regular trip up from Devon much easier, it's just a shame This time certain people let you down.
29 March 2015