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Rated 3.8 out of 5 by 257 reviewers.
Rated 3.0 out of 5.0 by indifferent stay no real comments to make,staff not responsive to issues ,did not observe my platinum status without being prompted . 22 April 2015
Rated 1.0 out of 5.0 by Poor Hotel Only part of my stay that was pleasant was checking in to the hotel. Emma who checked me in was polite and offered me all the benefits for my ambassador status. Room was tried and not every clean even though it had been just cleaned, went down to the bar later to eat and have a drink and service was poor at the bar, trying to order a drink and staff thought it was more important to talk about BGT starting on TV that night than serve 2 customers that were waiting, when I asked to put drinks and meal on my room I was told I need to register my credit card at reception.... I did that when I checked in.... ended up paying cash which was not a problem, the problem was the inconsistency of staff attitude and their inability to do their job properly, when our food came, it was at best luke warm with poor flavour and under cooked, when I asked to see the duty manager I was told by the bar staff one was not available... we ended going to the pub up the road which provided quality food and service, breakfast.... can't much go wrong can it.... yeah you guessed it, it did... short staff a lot of people waiting , didn’t mind the wait as its sometimes expected when you’re busy, what I didn’t except was dirty cutlery and cups that had not been washed and checked before being put out... we left without having breakfast... I am lucky that I get to travel and stay at hotels 4-5 nights a week, this is the worst Holiday Inn hotel I have stayed in....... by far..... I wouldn’t go back even if it was free 17 April 2015
Rated 5.0 out of 5.0 by great ambience and service we enjoyed our leisurely stay at holiday inn Brentwood the staff were polite and helpful, the food was excellent and the pool and Jacuzzi were very relaxing. 15 April 2015
Rated 5.0 out of 5.0 by Friendly personable staff What impressed me with HI Brentwood was the friendly personable staff. From checking in to eating and checking out - great Customer service! 13 April 2015
Rated 4.0 out of 5.0 by Handy hotel for the area Having lived near this hotel for 40 plus years then moving 200 miles away, will always use this hotel when back in the area. Friendly staff, good bar, good food, reasonable spacious rooms 08 April 2015
Rated 4.0 out of 5.0 by Enjoyable weekend stay The hotel was convenient to the town of Brentwood and the staff were welcoming and friendly. The leisure facilities were good and I would recommend this hotel to others visiting the area. 08 April 2015
Rated 5.0 out of 5.0 by Excelelnt Brentwood My overall stay was one of satisfaction with the ambience and the cleanliness of the hotel being complimented with the freindly but professaional staff, an excellent hotel and experience. 06 April 2015
Rated 4.0 out of 5.0 by 2 night stay at Holiday Inn Brentwood A very comfortable hotel with a nice bedroom which was quiet and clean. The bathroom was good and their was a seating area in the bedroom. The swimming pool was a bonus. 02 April 2015
  • 2015-04-24T11:21:31.273-05:00
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