Rated 3.8 out of 5 by 273
Rated 5.0 out of 5.0 by Kitty16 Great Hotel
This is a lovely hotel, convenient for Brentwood town centre.
May 28, 2015
Rated 4.0 out of 5.0 by Robkar 62 Pleasantly Suprised
Executive rooms are well appointed and clean though a bite tired looking, carpet had seen better days..
Electrical sockets that you can easily access, and take room had fridge and trouser press!
The bed was extremely comfortable as were pillows, the best hotel bed I have encountered this year by far.
May 22, 2015
Rated 1.0 out of 5.0 by Christina1986 Terrible and dissapointing for Holiday Inn
We had 3 rooms booked as we had my nephew’s first communion the next day.
After booking I called and asked for 1 room to be a disabled room as my mother and father were coming. They are both eldery almost 80, and both disabled. We had booked this hotel so that they didn't need to travel almost 60 miles at 8:00am.
Upon arrival, there was no disabled room booked, lucky the reception staff seeing my parents found one. Then the next morning I went down to my mother, to find her crying and my father distressed.
Turns out the heater wasn't working and they didn't know how to contact anyone. In addition to this they could not even make a cup of tea to keep them warm as the kettle inside was rusted to the extent it was black! They were both bundled up in blankets to keep warm.
They hadn't slept all night and this affected them during the day as they suffered all day and left earlier than they should have as they need rest back in their own bed.
I and my husband’s room suddenly heated up in the middle of night, and my sister’s room was hot the whole night throughout with both coolers not making any changes. She has asthma and so heating up all night didn’t help. We also didn’t sleep well, considering my husband was working from 5am 7pm, he was looking forward to a good sleep in the Holiday Inn which we expected so much from. We are young we can handle this but my parents had a terrible night.
This is the worst hotel we have ever been in.
May 21, 2015