Rated 4.4 out of 5 by 278
Rated 1.0 out of 5.0 by Disapppointed1 Business Conference
Very disappointed in the hotel. Building looks lovely from the outside but is spoilt by an unfriendly welcome, barking staff, dry food for breakfast and flat beer and the wine not much better. I have stayed in a few Holiday Inns both here and the states and I just feel that they are living on the name from the glory days. Customer service needs to step up their game. After all we pay their wages not the bosses.
June 30, 2015
Rated 5.0 out of 5.0 Surpassed expectations in all areas
Genuinely surprised at this hidden gem in terms of location and facilities available.
It truly surpassed my expectation and is extremely good value for money.
My family thoroughly enjoyed it....especially the breakfast which set us up for the day!
June 24, 2015
Rated 5.0 out of 5.0 by colmjones great service
From the moment I arrives Cherie at checkin was very polite and attentive,
Sarah in the lounge was great and also very friendly, will be staying there again in November.
June 23, 2015
Rated 4.0 out of 5.0 by sbusa nice refurbished rooms
nice refurbished rooms, good new menu, friendly staff, great check in staff,
June 23, 2015
Rated 5.0 out of 5.0 by Revo67 A Pleasant Stay
We stayed here for one night whilst visiting friends and family. The hotel is situated just outside Brighouse and near to the M62, so it's easy to find. The staff were, without exception, very pleasant, helpful and efficient. The room was clean and the bed was comfortable. Breakfast in the restaurant was buffet style and there was a good variety of food on offer. Would recommend.
June 23, 2015
Rated 4.0 out of 5.0 by Daveisaboysname9 Above average
I stay in a Holiday Inn on business many weeks of the year all over the country and can say that my stay at Brighouse was definitely above average and found all the staff very helpful and caring.
A group of 10 of us ate in the restaurant several times and found the food to be excellent. Breakfast was also better than I have learnt to expect.
Our overall experience was good and it would be the hotel of choice when working in that area.
Whilst I can see the advantage of having the width restriction on the car park, negotiating them was less than pleasant
June 19, 2015
Rated 5.0 out of 5.0 by me julie2 Great service and excellent food
I was pleasantly surprised when we arrived, the hotel looked lovely and the staff were friendly and knowledgeable. I was very impressed with my room and could not fault my evening meal and the same goes for the breakfast, checkout was easy and would like to return out of work too.
June 12, 2015