Rated 4.0 out of 5 by 78
Rated 5.0 out of 5.0 by LSD52013 Overnight stay that exceeded expectations.
We were greeted in the early hours by a charming and considerate Receptionist. She made sure that everything we wanted was explained. I cannot fault the room in any way and the bed was wonderful - it took all the kinks out of an almost five hours. The Breakfast was first class and the service impeccable. Congratulations to your Hotel on my first visit - not my last.
Simple Country Boy!!!
28 May 2013
Rated 3.0 out of 5.0 by Toon14 Waiting and waiting and waiting for shuttle bus!
Hotel absolutely fine - no problems whatever. However, when arriving back at the airport after a weekend break, I phoned the hotel and was told the hotel shuttle bus would be with us in 15 minutes. 25 minutes later I phoned the hotel to enquire as to delay. Driver eventually arrived nearly 1 hour late - not impressed !!!!!
25 May 2013
Rated 5.0 out of 5.0 by BusinessTraveler23 Business Traveler, early flight
Location - Brilliant, 10 mins or less on courtesy bus to Bristol Airport.
Parking - very busy, probably due to building works sectioning off some spaces (May 2013) - be creative...up on kerbs etc.
Check in - brisk and polite.
Room - bigger than expected, spotlessly clean and tidy, a real surprise.
Bed - a special mention - sooooo comfy
Room service food - mmmm, OK, not exceptional - filled a hole.
Overall - very very good.
Advice - if you are staying specifically to get to the airport early, when you book, also book your seat on the courtesy bus (runs every 30 mins, 24hrs) - its a little people carrier, so has a capacity of 4/5. My preferred time slot, and the next, was full so had to go 30 minutes earlier than planned, which meant a 0330h wake up call.
20 May 2013
Rated 5.0 out of 5.0 by bonjardin Wonderful place to stay!
This was a wonderful place to stay...I had missed my flight back to France and the man at the Easyjet desk recommended this hotel...the person at the desk (I didn't get her name but it was about 5 pm on Sun. April 28)...was so understanding and kind...the room she gave me was terrific...all great amenities...then, when I checked out the next day, I had bought too many things and couldn't fit them in my suitcase and she gave me a Holiday Inn duffel bag which solved the problem perfectly...also, the woman who served me in the restaurant the next morning for breakfast was terrific...I commented on a bush out side, not knowing what it was but wishing I could find one like it and she asked if I would like a cutting...I was thrilled!
It is now with me in France and growing! Very kind of her...Also very helpful was the gentlemen at the Sun nite dinner time...I can't recommend this hotel highly enough...C. Byrne
06 May 2013
Rated 5.0 out of 5.0 by Nulfi Great place to stay with kids
The Holiday Inn in Bristol is not only adecuate located, it also provides a good price/value. Kids have the possiblity of a child menu (which was free!). The rooms are spacious, the food is good and the staff is very friendly.
Would always stay there again!
05 May 2013
Rated 5.0 out of 5.0 by Bradhill Would definitely recommend.
Unfortunately only got to stay one night, very impressed with what we saw, beds comfortable, breakfast good nice selection. Will definitely stay again and recommend to others.
03 May 2013
Rated 2.0 out of 5.0 by DisappointedTraveller Friendly, Helpful Staff, Poor Food
Stayed at this Holiday inn due to proximity to Bristol Airport.
I was picked up from the Airport by the hotel Shuttle service and brought back the next morning.
All staff very friendly, welcoming and helpful.
Hotel is situated in the countryside with no real food options apart from the in house restaurant. Possibly as a result of not having any competition, the food was not of a great standard.
I ordered a small risotto as a starter and a pasta dish as the main course. The risotto was overcooked with the rice very soft and ready to turn to mush, with the only crunch coming from the virtually raw onion in it. (quite a feat to overcook the rice and undercook the onion at the same time). Was meant to be a chorizo risotto, but i struggled to find much in the way of chorizo
The pasta for the main course was undercooked and served with pesto and a "tomato based" sauce which had not been sweetened and hence was very bitter. Dish served up with what looked and tasted supsiciously like grated cheddar rather than the customary parmesan.
Would recommend the hotel for friednly welcoming staff, but steer clear of the food
22 April 2013
Rated 4.0 out of 5.0 by MrandMrsWhite Let us check in early
We had a wedding nearby and as we were travelling down for it, they kindly allowed us to check in early so we had time to get ready for the big day.
13 April 2013
Rated 5.0 out of 5.0 by starwars Great Service at short notice
We used the Holiday in at Bristol Airport to save time in driving to the airport before going on holiday the next day. Staff were friendly and helpful and it was a very quick to check in. We ordered food from the bar and this arrived quick. I asked about booking a room if our flight was delayed coming back and we were told about the cancellation policy so we asked for a card and I rang from the airport and we were booked in and arrived just before midnight and the room was very warm and comfy. We had a lovelly nights sleep with no hurry to come home. Breakfast was good very hot and plenty of choice and as we paid by credit card we just went back to the room collect our things handed the room key over and left for home.
04 April 2013
Rated 5.0 out of 5.0 by POS12 Relaxing, quite location and excellent food
My experience of the holiday inn in Birmingham airport where I stayed for 3 nights was excellent. My room had everything I required and was really comfortable. I ate in the hotel and the food was exceptional. The Staff were very friendly and helpful.
This is one hotel I'll stay in again.
19 March 2013
Rated 5.0 out of 5.0 by eplaura Great location and service.
We were very pleased with our stay. The staff was very friendly and helpful. Our room was spacious and clean. We would definitely stay here again!
15 February 2013
Rated 5.0 out of 5.0 by paula333 Excellent stay
Not having stayed before and being late to arrive before flying the following morning, staff could not have been more helpful. The restaurant staff were very knowledgeable as to the destination we were flying to. Documentation needed for travelling had been left at home however the exceptional staff at the front desk at 6 am were invaluable!
Huge thank and will definately stay again
27 January 2013
Rated 5.0 out of 5.0 by Robbos47 Locality
We use the Holiday Inn when flying from Bristol. We are always met with a warm welcome at reception and as a Priority Club member our room is always allocated prior to arrival.
Rooms are always well presented, well appointed, comfortable and warm, we can also be upgraded subject to availability, which is always a nice gesture. We tend to eat in the bar area not the restuarant as the meal choice meets our requirements, is always delivered quickly and the quality is great.
The airport is such a short drive away staying at the hotel means when flying early from Bristol we do not have to get up exceptionally early and are considerably more relaxed after a great nights sleep and a very short journey to check in.
We will continue to use the Holiday Inn Bristol Airport and will book for our September vacation.
26 January 2013
Rated 5.0 out of 5.0 by Harold41 Excellent Service
The Reception Desk was excellent, they were helpful and welcoming from the momenmt you entered the front door.
Taxi service to the airport was again very good and would definetely use it again and recommend it to my friends and colleagues
23 January 2013
Rated 2.0 out of 5.0 by michael4335 HOLIDAY INN BRISTOL AIRPORT
The first room we were allocated was not as we had booked. We were then shown a room which was occupied and finally we took the room for disabled people. My wife is partially disabled so that promised to be fine. The room furnishings are tired and the carpet and furniture needs a good clean. The wet room drainage was inadequate and threatened to flow into the room. The whole room experience was a very bad start to our holiday.
The maitre de was excellent and very hospitable and helpful.
21 January 2013
Rated 4.0 out of 5.0 by Huw1952 Uncomfortable beds
We were disappointed with the lack of comfort of our single beds. They were very hard and in one bed you could feel the spring poking through.
The rest of the stay was fine.
21 January 2013
Rated 5.0 out of 5.0 by redbad redbad
Every thing I expected from Holiday Inn Express,no negatives at all,staff at check-in were excellent !!
15 January 2013
Rated 4.0 out of 5.0 by NickyfromCornwall Good location, poor food
We have stayed here several times as it really is good for the airport. Sadly, the car park was full and we had to pay full price for a last minute space in the airport. However, the most disappointing thing was the restaurant. The evening meal was very poor. We ordered "mackerel" but were delivered herring - without an option to order something else. Even then, it really wasn't very good at all. Both meals were really quite bad and for this reason, we will not stay here again.
13 January 2013
Rated 5.0 out of 5.0 by balletdancer Staff and service excellent!
The hotel is modern, and bright. The staff is friendly, polite, and professional. The food is good, and the room was comfortable.
13 January 2013
Rated 5.0 out of 5.0 by jo17 overall a great stay
we arrived approx 22.30pm and the staff were very efficient in getting us booked in quickly. There was also an offer on the breakfast and we had a full english for £5 each. The room was spotless, and very comfortable bed.
12 January 2013
Rated 4.0 out of 5.0 by BellaB Generally a good experience with a few niggles
Spotlessly clean and comfortable accommodation - my main criteria - but with a few niggles. Room was far too hot at night and even though I turned the air conditioning on, it made no difference to the temperature. Windows were not openable. The booked alarm call did not happen, so glad I had my trusty alarm clock as back-up. The lighting was 'soft' but completely useless for doing make-up etc. The wifi unit was hidden behind the TV and I only discovered it just before I checked out - and I had hoped to use my laptop. I had assumed wifi was not available. There was no information about the restaurant in the room, until I accidentally discovered all the information a guest could possibly want on the TV! But if you didn't use the TV you wouldn't know where to find this info! Restaurant was OK although decor was very brown and dark (perhaps this is the latest thing) but I felt it was dreary. Restaurant and bar staff were delightful and very helpful although there was no-one around when I went to breakfast at 7.30am and had to get a receptionist to hunt someone down. Breakfast was good, if a little expensive. Hotel is very handy for Bristol Airport so ideal for early flights but car park was full and overflowing so make sure you book a space. I was not advised to do this when I booked so was lucky to find a space.
09 January 2013
Rated 5.0 out of 5.0 by geffrye idea for Bristol airport,especially for an early flight
Easy to find , staff go the extra mile, excellent shuttle to the airport at a small charge
09 January 2013
Rated 5.0 out of 5.0 by Fastgal Excellent Value for money
Stayed before flying on holiday the following day.
First impression was a customer focused and well delivered service at check in, nothing too much trouble,
Room was excellent and very clean.
Resturant service, quality and price again excellent.
Would certainly recommend and will most definately be booking again.
Thank you very much.
08 January 2013
Rated 1.0 out of 5.0 Reason for low marking
Stayed at the hotel on 26th & 27th Dec.
Room,comfort and food were good but the hotel has in my opinion, been let down by its treatment of disabled visitors. There are 4 parking spaces for disabled visitors and during my stay and 3 of these were being used by cars which did not display the blue disabled badge, but prominently displayed were notices signed by the manager which gave approval to the owners leave the cars more than 1 day and in one case the remain until 2nd 0r 3rd Jan.
When I complained to rthe receptionist, response was a shrug of the shoulders and "Well! We've been very busy"
Does the hotel have NO regard for disabled guests??
08 January 2013
Rated 1.0 out of 5.0 by SADDENGUEST Terrible experience not to be repeated.
I had great expectation having stayed here 1 year before and even been invited to complimentary breakfast however I was sadly disappointed. It had been a bad journey... delays and strikes in Madrid, we hadn't eaten and were tired. On arrival we felt a cold reception which I put down to tiredness...it wasn't! I asked for a beer and was informed that after 11.00 I had to pay by credit card ok I gave my Visa, in Spain we swipe + ID, didn't know the pin so changed to another card. As I went to accept I noticed I was being charged 32 Euros so I questioned it only for the receptionist to become defensive cancel the operation and "throw" my key at me.... no beer! We went upstairs where my 15 year old son asked me what had happened I said I didn't know so I returned downstairs only to be told I was being difficult, awkward, that I had questioned his proffessionalism and spoken down to him. My son later said that the reverse was truer. He explained that he was doing me a favour as a 50 pound deposit was usually required... for 1 beer?, and finally offered me a complimentary beer which I refused! I have given everything 1 ratings..... there were no 0s......because I couldn't sleep or enjoy anything after this experience. I'm not asking for anything except why. Why did I start my Xmas holiday with tears rolling down my face in the lobby of this hotel?
05 January 2013
Rated 5.0 out of 5.0 by Bob141 Excellent stay
From entering the Hotel everything went very smoothly. The staff were helpful and polite. The food was good and nicely served, The accommodation was very comfortable and I will certainly use the Hotel again.
04 January 2013
Rated 2.0 out of 5.0 by Leader12 Overnight Stay
Same two rounds of bar drinks different prices. Shuttle service to and from Airport £3.50 per person each way. Appeared to be complimentary on website. Receptionist asked if we required return to Airport but didn't book us onto a shuttle!
13 December 2012
Rated 2.0 out of 5.0 by GrumpyTraveller2 Poor Service
I stay at this hotel on a regular basis before flying from Bristol Airport. On all these occasions the booking and payment is made by my company, and to date, I have no adverse issues with the Hotel.
However, I decided to make a booking using my Priority Club Points for a long overdue weekend away with my wife to visit the surrounding area and in particular, Bristol.
I was bitterly disappointed by the aparent "disintrest" of the reception staff and in the fact they insisted on an E mail from my company, comfirming the use of my points for this booking. It was pointed out that this would not be possible on a Saturday evening and would have to wait until Monday. However the booking was for one night only.
My wife and I were made to feel very uncomfortable and un welcome, to the extent we left early the following morning, without bothering to have breakfast, and went home having our weekend away spoilt.
I have stayed elswhere using my points and have been made welcome, I will not be doing the same again at Bristol.
I will have to continue to use the hotel for business but it certainly will not be a pleasure.
24 November 2012
Rated 5.0 out of 5.0 by Shiner Good way to start holiday,and good way end holiday.
Living in N.Devon, Bristol airport isa good choice for use on holidays abroad. Staying at the Holiday Inn the night before the flight and the night on the return takes the stress out of travelling. Bristol airport Holiday in gave us excactly what we needed.
22 November 2012
Rated 4.0 out of 5.0 by KathB A good place to stay before or after flying
Close to the ariport, with comfortable rooms and a warm reception. Food for eveing meal good, but a long wait for it and expesnive for waht it is (even with the 10% discount we were given).
22 November 2012