Rated 3.9 out of 5 by 234
Rated 1.0 out of 5.0 by MIB53+ The sleep was good but the rest was very poor
Warmly welcomed as a platinum member by staff on arrival but after that its a bit of a disappointment.
The rooms are very clean, but are tired and in need of refurbishment (stained seats, torn shower curtains, hard towels). The bed was fine and I got a good nights sleep.
What really destroyed this visit for me was I decided to eat in the Spot Café and Bar in the Hotel.
I went down for dinner at 20:00 and it was terrible the started was inedible and it took them 50 minutes to bring my steak which was a cheap cut of meat with hard fat running through and it was cold the accompanying fries were limp and tasteless.
I did notice that other diners were sending food back and complaining and the staff although trying to deal with things were clueless.
I refused to sign for my meal and indicated that I would take it up with the general manager in the morning.
In the morning after meeting the manager she agreed that there would be no charge for my meal, and I highlighted that this was a very poor showing for a Brand which I use regularly throughout Britain.
The Manager indicated that there was to be a full meeting to discuss the Restaurants performance as I was not the only person who had complained.
I would suggest that the look at a less adventurous menu that they can deliver rather that one which is enticing but then disappointing when the meals don't come up to scratch.
Breakfast in the morning was very average, I had to ask the staff if I could have a pot of tea (it was never offered) and there were no cups on the table, the hot food and fruit juice were not being replaced when trays/jugs were emptied.
The hotel is a bit out of the way so if you do not have a car you are stranded and a captive audience for food. Next time I will get a taxi to somewhere nice.
This is not what I have come to expect from the IHG Brand.
01 September 2014
Rated 3.0 out of 5.0 by jwCheshire Fit for purpose
Would have preferred a quieter room. The extractor fan from the kitchen is very noisy and smelly!
01 September 2014
Rated 2.0 out of 5.0 by Bob203 Bank Holiday Weekend
No recognition as a long established Priority Club member on arrival. Requested double room choice not provided - we were allocated a twin room. The room was located adjacent to the corridor entry and we were woken up several times during the night by arriving guests - this hotel serves Bristol Airport, so there were several night time arrivals. The beds were very uncomfortable. The trickle vent in the fixed windows was located above a kitchen vent, so we had cooking smells. On the other hand the A/C, although working efficiently, was noisy enough to keep us awake at night. The LAN connection in the room did not work and the electric circuit failed - hotel staff were quick to rectify these problems, and were helpful and courteous at all times. Two tourist coach loads of people were being accommodated with only one person serving at the small bar. After waiting some time for service we gave up and went to a nearby pub. And £3.95 for a litre of water - are you serious? All in all, although well situated, and with helpful staff, there were just too many problems for this to be a pleasant weekend and it was the worst stay at any Holiday Inn that we have ever encountered.
29 August 2014