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Rated 4.2 out of 5 by 278 reviewers.
Rated 4.0 out of 5.0 by good sized peaceful room even on a major road the hotel was very quiet with friendly staff, and very close to the middle of town 04 October 2014
Rated 5.0 out of 5.0 by Convenient hotel Holiday Inns are not my favourite (shabby and tired normally) but this is always clean with excellent staff and a good vibe. I am so fed up with the Room Service menu though! 02 October 2014
Rated 4.0 out of 5.0 by efficient hotel and an uneventful stay Hotel is city centre which I generally avoid due to commuter traffic between the city centre and where I work. However traffic during my stay was light. Check in and check out were efficient, breakfast was good. Room service meal on the first night was of good quality and delivered within 30 minutes. Bed was firm. Shower only bathroom; no bath. For me these are ideal but may not suit everybody. General decor was good. Car park arrangements are satisfactory but the car park charge, while not execssive, adds to the overall cost. In summary an efficient hotel and an uneventful stay. If I were staying and working in the city centre I'd have few reservations about staying here again 29 September 2014
Rated 5.0 out of 5.0 by Excellent hotel The staff at the Bristol Holiday Inn were excellent. They were helpful and corteous. Our room was uograded toa suite which was totally amazing and made our stay memorable. A TV each was amazing! Thanks 24 September 2014
Rated 2.0 out of 5.0 by Staff smoked in room while we were out We returned to our room to discover the balcony door wide open and a cigarette stub in the bathroom sink plug hole! Hotel maintenance established that only housekeeping had accessed the room in our absence (presumably to service it). 24 September 2014
Rated 4.0 out of 5.0 by Friendly staff and well appointed rooms We found the Holiday Inn Bristol Centre to be clean, nicely furnished and with a good central location. The staff were very helpful and efficient and there was an excellent variety of food at breakfast. Our only criticism of the room is that the mattress on the bed was very firm, something which we know many people prefer but is not to our taste. 18 September 2014
Rated 4.0 out of 5.0 by Lovely Staff, comfortable bed and modern rooms Liked having the secure car parking underground, and safe access directly into Hotel. We arrived about 8pm, and although the staff member on reception wasn't rude, he didn't explain procedures and I had to ask the way to our rooms We didn't use the Dining facilities that evening because we found the Menu very small, more choice would have been nice Rooms were nice and modern with a choice of soft of firm pillows, Comfortable beds. We had a great nights sleep. Shower would have been amazing if I could have turned the temperature down, but someone previously had forced the control. Breakfast was lovely and very good value for money, Staff at breakfast were very attentative and friendly We would have been happy staying longer, and will defiantly consider Holiday Inn's again Lady on check out was very friendly and helpful 16 September 2014
Rated 4.0 out of 5.0 by Usual Stuff A good hotel conveniently placed with easy access from end of M32 avoiding city centre gridlock. Just one complaint, the running machine broken again, third stay in a row. Please put another one in or check them regularly. In my experience these are the most poular items in any Hotel Gym and always over subscribed when I stay here 15 September 2014
Rated 4.0 out of 5.0 by Stay was good; car park was not Holiday Inn was great for Bristol city stay but would recommend not coming with a car or bring one and anticipate a poor carpark and large carpark bill in addition to hotel stay. 14 September 2014
Rated 4.0 out of 5.0 by Rooms lovely and very clean Checking in was extremely slow over 10 minutes and I was the only person checking in. Location great, right in central Bristol, overall a good stay in a clean very comfortable hotel. Rooms are very nice, one of the best Holiday Inn accommodation I have stayed in. 14 September 2014
Rated 5.0 out of 5.0 by Fantastic room and wonderful staff We only stayed for one night, but the quality of the room and the warm, efficient staff made it a memorable stay. Looking for an excuse to go back now ! 04 September 2014
Rated 5.0 out of 5.0 by Chris007 This hotel really has a brilliant atmosphere which screams friendliness. The staff could not have been more helpful. One who deserves particular mention was a chap called "Ceasar". Ceasar resolved an earlier misunderstanding (regarding the conference centre) with calm ,dignity and professionalism. He even asked us to join him for a coffee and a bacon sandwich, complements of the house! The evening meals were basic but well cooked and tasty. The morning breakfast team were brilliant too and the choices for breakfast were fabulous, well cooked and fresh - an excellent place to stay. I`ll definitely book again. Well done to all at the Holiday Inn (Bristol)! 03 September 2014
Rated 2.0 out of 5.0 by Poor staff service and communication but comfortable room The communication of the staff was terrible, to the point where we were just so tired of the parking issue where we just settled for paying £50 for only a few hours of parking during the night, as they did not do their job properly to submit the first payment 02 September 2014
Rated 5.0 out of 5.0 Fantastic room The hotel is my chosen place to stay when staying in Bristol it is always clean and tidy, with a freshness about the place. Staff are always friendly and helpful. Cannot fault this place. 01 September 2014
Rated 5.0 out of 5.0 by always a great experience and excellent service i stay frequently at this hotel and have never had any cause for complaint friendly and efficient staff comfortable clean rooms and of course hotel perfect for links to city centre ,airport and other attractions 01 September 2014
Rated 5.0 out of 5.0 by Visit to cricket match The Holiday Inn was chosen because it was the closest main hotel to the Glos CCC ground. The hotel exceeded my expectations and proved to be an excellent place to stay. As it turned out the cricket match was washed out and the highlight of the visit to Bristol turned out to be staying at the Holiday Inn. I will certainly stay at the hotel again when in Bristol. 30 August 2014
Rated 3.0 out of 5.0 by god service,but- The stay was good value and the staff is a personal taste but for me much of the breakfast offerings were tasteless in paticular the bacon was very thick but had no taste whatsoever.The hash browns were similarly tasteless. I have recently telephoned the hotel enquiring if i had left a pair of trousers in my room on departure.3days later i am still awaiting a response. 30 August 2014
Rated 5.0 out of 5.0 by Very impressed indeed! I have stayed at numerous hotels with my job but the level of professionalism, detail and service at the Bristol City Centre (Bond Street) Holiday Inn was by far the best I have experienced. The layout of the deluxe room was very modern and you certainly felt like you mattered with all the little touches. It was very clean and was the type of room you would expect from a hotel based in the USA. The staff are very knowledgeable, friendly and upbeat. They truly look like they enjoy working there, which sadly is a very uncommon sight these days. Casey is certainly a credit to your hotel providing a great deal of information about the area this morning at breakfast and made me feel right at home. Feel free to pass on my email address for more tips! I certainly hope such positive feedback reaches her, as I truly believe in recognising people's strengths. Locality of the hotel is excellent with a very modern shopping centre virtually on your doorstep, not to mention the rest of the city. I have to say that my stay at this hotel has to be my best so far, and I'm looking forward to the next time I'm needed in our Bristol office! 29 August 2014
Rated 5.0 out of 5.0 by Nice experience Came to Bristol with my partner, had a great time here. Clean and tidy room. Perfect for relaxing on our time away from home. 29 August 2014
Rated 5.0 out of 5.0 by Nice room and a great stay We had two rooms and both were very clean and tidy. Hotel location was perfect for shopping at Cabot Circus etc. Breakfast was well cooked and there was plenty of it. We've stayed here several times before and always had a great stay. We would recommend this hotel on our experiences here. 27 August 2014
Rated 5.0 out of 5.0 by Excellent!!! Thank you all the staff for excellent stay!!! First when we arrived we were upgraded, we had a very good sleep after exploring Bristol. 25 August 2014
Rated 4.0 out of 5.0 by great service and excellent breakfast Service was great from reception to waitering staff, Staff went out of there way to assist with our request. 24 August 2014
Rated 5.0 out of 5.0 by City Centre Comfort for time with family and friends. As a woman in her late 60s, travelling alone for the first time, it was important to feel safe and to be within reach of transport by train and bus, to visit family and friends each day. The Holiday Inn provided well both accounts. Located behind Debenhams at Broadmead, it is very close to the bus station. For me, it was an enjoyable 25 minute walk to Temple Meads train station or 5 mins on the No. 8 or 9 bus. I stayed for 6 nights with breakfast. The staff, particularly the dining room staff were very attentive and considerate. Everywhere is bright and light and airy. I would definitely return and recommend it to others too. 24 August 2014
Rated 4.0 out of 5.0 Excellent staff The staff was very helpful especially the kitchen staff. 19 August 2014
Rated 4.0 out of 5.0 by Helpful and cheerful welcome We needed last minute overnight accommodation near to the hospital; despite late arrival, the front desk quickly ensured required room was available and an evening meal was served in restaurant, even though it was about to close. All of the staff were most friendly and helpful throughout our stay, which extended in to a further night, again a short notice and we shall certainly recommend to friends needing comfortable sleep and nourishment when hospital visiting to the BRI. 18 August 2014
Rated 4.0 out of 5.0 by Very friendly staff Good room, staff made sofa bed up when asked. Breakfast was superb, staff were incredibly friendly Pity about the parabens in the handsoap and shamppo/body wash Reception staff did not mention free wifi to me at check-in Very relaxing stay. 11 August 2014
Rated 5.0 out of 5.0 by Did what we needed it to do We needed a bed for the night to attend the Balloon Fiesta so arrived very late at night and left very early in the morning to catch the 'dawn ascent'. There was nothing wrong with our stay, the room was spacious and clean, we slept very well, parking was 'in the building' , staff did their job where we required it. Hence the review ratings. 11 August 2014
Rated 1.0 out of 5.0 by Absolutely dreadful I booked my stay late in the afternoon on the date of stay. During my journey I received a phonecall TELLING me that they had overbooked and that I would be moving hotels to one the other side of Bristol. I said that this was not acceptable and they reluctantly allowed me to stay at the Holiday Inn. During my stay I explained that I needed an iron., There was not an available iron. I explained that I needed to iron my suit trousers for an important presentation the following day. They just said that there was nothing they could do. The bathroom fan stayed on all night, as did 'night lights' in the bedroom and the bathroom. These were clearly visible through the glass bathroom door. The bed was was extremely hard and uncomfortable, despite their website saying they offered soft comfortable beds. The shower was described as power, but it was barely more than a trickle. Food was excellent and staff in the restaurant were great. This should not be billed as a business hotel. The beds are hard and the reception staff rude. I have relinquished my loyalty card and will not be staying there again. 10 August 2014
Rated 5.0 out of 5.0 by Overall Great Experience Overall a great hotel, a little pricey for the area but would still recommend it for the location. 07 August 2014
Rated 5.0 out of 5.0 by Staff were great Wish we could of rated it 6 we booked at the last min and the staff couldn't of made us feel more welcome we will return hopefully under better circumatances 06 August 2014
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