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Rated 4.3 out of 5 by 205 reviewers.
Rated 5.0 out of 5.0 by we spent a lovely week end My wife and i have not visited this hotel for some time as we moved away from Bristol,but returned for a family birthday. we found the hotel much improved and the staff were very helpful and polite.The room we had was on the third floor and had everything we required. We had a very restful night and awoke looking forward to breakfast which turned out to be a little disappointing as the cooked product was cold although eadible.This did not spoil our weekend it made it less enjoyable. 20 September 2013
Rated 3.0 out of 5.0 by Disappointed Was looking forward to staying at this hotel but right from the start it was a disappointment from the 'cant really be bothered' checking in process to the fitness amenities to the overpriced drinks and food. Quite frankly was not too upset at leaving.ï 19 September 2013
Rated 2.0 out of 5.0 by Room not properly serviced. After arriving two hours early, we were allowed to enter our Executive suite one hour earlier than our arranged check-in time. This seemed to be a god send after a long travel time. It wasn't until we decided to go to bed late that evening that we realised that the bottom bed sheet didn't look clean, was severely creased and had looked as if it had been slept on and not changed from the previous guest/s. Added to this poor oversight from the cleaning staff, it was to our amazement and dismay that we also found that our bathroom bin had not been emptied and contained a female's dirty briefs. Also thought that we were entitled through our IHG membership to receive free internet. After checking with the front desk, we found that this was not the case and we were told that a fee would be charged. Other than these irregularities, all the other aspects of the room and hotel were as expected for a Holiday Inn. 19 September 2013
Rated 5.0 out of 5.0 by Comfortable, clean and efficient. First time in a Holiday Inn and most definitely stay again! 19 September 2013
Rated 5.0 out of 5.0 by City visit The hotel and staff were excellent and ensured our visit to Bristol was very enjoyable. 19 September 2013
Rated 2.0 out of 5.0 by Room Service The title "Room Service" is a bit of a misnomer as this hotel does not seem able to achieve anything that can be deemed "Room Service" having waited 1Hour and 15mins it was then too late to eat. give it a miss 17 September 2013
Rated 3.0 out of 5.0 by Tired looking and the customer service could improve greatly. The reception and restaurant area appeared clean and modern but the rest of the hotel was tired looking and cold. We requested a cot in our room but this request was ignored. We thought about requesting this again but as the room wasn't spotlessly clean we thought we would improvise and we slept with our two children instead. The swimming pool was cold and the changing rooms filthy and cramped. We were a group of eight and finding space for us all in the restaurant proved to be difficult and so we opted to drive to the local Harvester as recommended by the receptionist. Despite her giving us some vague and incorrect directions we found the restaurant only to be told we should have booked as it was a Saturday night (which is what we tried to do but we were told by the hotel that the Harvester do not take bookings!). All in all an average experience and not one our family are likely to try again. 17 September 2013
Rated 5.0 out of 5.0 by Great hotel, brilliant staff Great hotel, stay regularly with work. Staff excellent, rooms good, breakfast lovely, conference staff amazing - nothing too much trouble. A great Holiday Inn - highly recommend. 11 September 2013
Rated 5.0 out of 5.0 by Suprisingly upmarket I booked to stay here as I had a written examination for a degree at Frenchay Hospital just up the road, and I was expecting a grotty roadside flea-pit, but it was acutally the complete opposite. It was very swish inside, with a lovely large room and friendly staff. I didn't actually eat there, but from what i could see from the outside the resturant looked nice. The car park was of biblical porportions and there was also a gym with a pool. Overall: excellent 11 September 2013
Rated 4.0 out of 5.0 by Great Location and surroundings Very good for access to the Bristol Business Park and within easy walking distance. Also very close to M4/M32 and easy parking within the hotel grounds Staff very helpful and a good environment. The hotel grounds are a good place to relax Wi-Fi remains expensive 09 September 2013
Rated 4.0 out of 5.0 by Overnight stay on way to Torbay Rooms lovely and clean. Staff were great our 2 year old Grandaugther loved the make your own cookie when we ate dinner. Lovely touch and the kids pack kept her amused. Would recommend the Holiday Inn . 08 September 2013
Rated 5.0 out of 5.0 comfortable and clean I have a good relax in this hotel after a 24 hours long journey. It was a cozy place to stay. People here are friendly and they always offer helps whenever I need them. 06 September 2013
Rated 4.0 out of 5.0 by Excellent fishing I stayed here as part of a business trip, but noticed that the hotel has a fishing lake on site, so brought my fishing gear. The hotel decor is rather tired, but the service was as good as usual in an IHG hotel. The lake is what some fishermen would describe as a 'overstocked muddy puddle', but I had a great afternoon's sport; around 15 carp to about 8lb. A lot of fun on light tackle. 04 September 2013
Rated 5.0 out of 5.0 by Excellent Stay - Once again!!! My partner and I have stayed at this hotel nearly 30 times both for business and pleasure. It is always our favourite hotel to stay in the Bristol area. On our arrival we found we our room had been upgraded. Excellent service, excellent room. Will be returning many times over. 03 September 2013
Rated 5.0 out of 5.0 by Excellent staff and service This hotel is great for business or pleasure. Pleasant staff, good facilities and generally clean and well maintained all-round experience. 02 September 2013
Rated 3.0 out of 5.0 by Fine but overpriced The room was clean and comfortable but only made up for one adult when we had booked for two. We felt that food and drink was way overpriced considering we had already payed a significant amount for the room. Also charging for wifi was outrageous. The staff were polite and pleasant but we will not be staying again as we didn't find it suitable for our needs. 01 September 2013
Rated 5.0 out of 5.0 by very friendly and well run hotel so keep returning! It was my husbands 50th and the staff did everything they could to make it special eg fulfilling room preferences and adding extra touches including a card which we were delighted with and very grateful for it was such a lovely surprise - it made a special day even more special we cant thank them enough for that. we will be coming back again very soon. Thank you 29 August 2013
Rated 5.0 out of 5.0 by I felt valued.... From the moment I arrived at reception to the moment I checked out, I received excellent service. The room was spotless and the complimentary drinks and mars bar were unexpected and very welcome. Breakfast was of a high standard and the evening meal was well cooked. I visited Spirit club to use the gym and the pool....again, spotless. The only slight problem was noise during our meal, but this was due to wedding guests having a very good time! They appeared to be moving in and out of their venue in order to visit the loo....is there another way of doing this other than through the restaurant? Thank you for a good stay...... 28 August 2013
Rated 5.0 out of 5.0 by Great Stayed here for a recent wedding; very easy to book online and really great room price. All food and entertainment during the day/evening was excellent. Really comfortable room and very friendly and helpful staff. Wish I'd have realised there was a pool as would've brought my bathers! Lovely family friendly place too as garden and play equipment outside. Fairly simple to get to once off the motorway, although a little more signage would've been a bonus. Basically found no fault at all, had a thoroughly enjoyed stay and would use holiday inn hotels again, even thinking of renewing my own wedding vows here! 28 August 2013
Rated 5.0 out of 5.0 by Transformation of Sampans Restaurant Prior to John being employed at the HI Bristol (Filton) the food in Sampans was pretty average in terms of quality, portion size and service. I had eaten off the same menu for at least 1.5 years. Needless to say I would only occasionally eat at Sampans. Since John joined Sampans he has transformed it into a place where I will eat almost every day of every week and really enjoy the attentiveness, knowledge and ambiance of the restaurant staff (in particular Joti, Nutchee and Alex) and the surroundings. The menu has been completely redesigned, the quality and quantity of meals is much better than any Thai/Chinese restaurant that I have ever been to and the service staff have been educated into the art of the possible (knowing what is mild, hot etc. and what can be spiced up to suit individual palates). John likes to engage with the clientele by regularly walking the restaurant advising on dishes to suit individuals that may not appear on the menu which I have now taken advantage of and tend not to eat off the menu but rely on how I feel on the day and end up with a 'John Special'. During his walkabout he always seeks feedback for ideas to continually improve the overall eating experience which people are more than happy to engage. This style of engagement is brilliant. Testament to John's commitment, cooking skills and 'show and tell' approach I now organise quarterly Thai/Chinese social nights at Sampans for work colleagues and the demand for them to come is increasing as my colleagues experience John's food and service. I added a very complementary review about John and Sampans on Trip Advisor after an eating experience I had for Chinese New Year 2013 and it has attracted 376 readers so far. I recommend a visit to Sampans to try it for yourself. 28 August 2013
Rated 5.0 out of 5.0 by party noise Everything fantastic apart from being woken at 12.30am by the music and screaming children attending a 50th birthday party in the rooms behind our bedroom 27 August 2013
Rated 5.0 out of 5.0 by Friendly Efficient Staff Went for a couple of days chill friendly staff great room excellent facilities 26 August 2013
Rated 5.0 out of 5.0 by Spacious bedroom and helpful staff We (husband, 3 children ranging from 3 months to 7 years old, and me) stayed in a suite. We were very pleasantly surprised with how large the room was. We arrived at the children's bedtime so once I'd put our baby to bed we ordered sandwiches via room service. The food arrived quickly, although not overly generous with the fillings, and was tasty. The staff were very attentive at breakfast the next morning - quick to offer help when they thought it was required, and made polite conversation as if they were actually interested. There was a wide selection of food available all of which looked lovely. The suite was very reasonably priced - we booked it online with Holiday Inn, and it included breakfast. Great value for money for the service we received and the room size and comfort. I highly recommend this hotel. I'd love to stay there again in the future. 24 August 2013
Rated 1.0 out of 5.0 by Oh Dear A dissappointment I arrived at the hotel and when checking in was advised daily internet access charges we made. When I revisited the IHG website I realised that although in LARGE letters it declared free WiFi. By following a very SMALL asterisk in very SMALL letters it declared only in North America. At the rates quoted to me the hotel has the potential for over £1.2m annual income from internet charges alone. AND they limit the number of devices you can connect. I elected not to use the hotels internet. I then found I was in a room with no 3G signal. My frustration was somewhat exacerbated by the fact the room was very small for a hotel of this type. then service never got around to delivering my order. I had to go to the restaurant collect what I wanted myself. faced with the above I decided to cut my stay short check out after only one night. because I had booked via a 3rd party, the staff on the desk had NO IDEA how to deal with this and claimed that the charge for the full stay was levied by the third party not them even though I had an email indicating the charges would be levied by the hotel. Then I was presented with a bill for the full stay at a rate HIGHER than that at which I had booked. Time to speak to the manager. Fortunately the nature of service changed. The Manager swiftly addressed the problem and whilst I was happy to pay for nights stay (at the correct rate) he wanted to refund the entire bill. I was asked if I would accept follow up contact as I was unhappy. Subsequently I was contacted by the General Manager who explained the circumstances behind the high Internet charges. It is clear they did not get a great deal from their supplier. But to be honest that's not my problem. The hotel management did eventually handle my issues well, but they should not have arisen. I suggest if they need to levy what is a outrageous charge for WifFi they are honest about it and make it clear when booking and on their advertising. On a positive note the breakfast - both service and food was good. I use IHG hotels a lot mostly in the USA and has been my default option. Perhaps now I shall be a little more careful and considered before I book. 24 August 2013
Rated 3.0 out of 5.0 by My stay This was a good hotel and excellent staff. Room a bit small for the money (as a double room) and quite expensive as it was without breakfast. 23 August 2013
Rated 4.0 out of 5.0 by Great service and breakfast was fantastic Rooms are comfy and has everything you need. We had the complementary drinks including hot chocolate in our rooms with mars bar and on the second day when we came back from our day out they replenished not only the hot chocolate for the kids but also the mars bar! Little things like this are nice. Breakfast consisted of everything you could imagine from pancake maker for the kids to beautiful pastries and even hot chocolates with cream for the kids. Definitely recommend this hotel! 23 August 2013
Rated 3.0 out of 5.0 by Balloon fiesta guest I ve booked the room well in advance and the prices is not cheap still. Room is ok comfortable but the look of sofa bed is not appealing at all. Good with free tea and coffee. Room has no laundry bags which is not convenient for the whole family after a day on the field. Restaurant close super early consider HI tried to attract guests who attend the balloon fiesta, co sider we arrived at 9.30pm didn't have dinner until 11pm as the starbucks which remain open had no capacity to deal with a sudden flood of late guests and my hungry little boy was eating and sleeping the same time. 22 August 2013
Rated 3.0 out of 5.0 by Good Should have free wifi and no parking ticket issues - was not advised to activate until came back to reception/pay station! Plus next day the machine still said go to pay station even though had been activated. 21 August 2013
Rated 5.0 out of 5.0 by Very child friendly We had a great couple of nights and are back to stay for a week at Christmas - service was great and staff were very attentive to us and children. Restaurants are a bit pricey but food was good and chdrwn eat free. 19 August 2013
Rated 5.0 out of 5.0 by My 6th stay-to visit relations in the area I found that everything has improved.I liked the car parking system with card entry and exit-felt more secure.The staff were all very pleasnt-- from reception to our room cleaner-Dora.The breakfasts were presented well-plenty of choice-and cooked properly.We had one of the best chinese meals we have had--especially the hot and sour soup!!. The restaurant managers were very courteous and the clearing away staff were polite friendly and efficient.The only little gripe I had was that in the executive room there was only 1 mars bar and only one sachet of hot chocolate---and one bathrobe which even though we dont use them(to save the planet!) it looks a it frugal. So 10 out of 10--we will return. 18 August 2013
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