Rated 4.3 out of 5 by 280
Rated 3.0 out of 5.0 by CharP1990 Fine but overpriced
The room was clean and comfortable but only made up for one adult when we had booked for two.
We felt that food and drink was way overpriced considering we had already payed a significant amount for the room. Also charging for wifi was outrageous.
The staff were polite and pleasant but we will not be staying again as we didn't find it suitable for our needs.
01 September 2013
Rated 5.0 out of 5.0 by daisy13 very friendly and well run hotel so keep returning!
It was my husbands 50th and the staff did everything they could to make it special eg fulfilling room preferences and adding extra touches including a card which we were delighted with and very grateful for it was such a lovely surprise - it made a special day even more special we cant thank them enough for that. we will be coming back again very soon.
29 August 2013
Rated 5.0 out of 5.0 by Kimmowgli I felt valued....
From the moment I arrived at reception to the moment I checked out, I received excellent service.
The room was spotless and the complimentary drinks and mars bar were unexpected and very welcome.
Breakfast was of a high standard and the evening meal was well cooked.
I visited Spirit club to use the gym and the pool....again, spotless.
The only slight problem was noise during our meal, but this was due to wedding guests having a very good time!
They appeared to be moving in and out of their venue in order to visit the loo....is there another way of doing this other than through the restaurant?
Thank you for a good stay......
28 August 2013
Rated 5.0 out of 5.0 by Jazw24 Great
Stayed here for a recent wedding; very easy to book online and really great room price. All food and entertainment during the day/evening was excellent. Really comfortable room and very friendly and helpful staff. Wish I'd have realised there was a pool as would've brought my bathers! Lovely family friendly place too as garden and play equipment outside. Fairly simple to get to once off the motorway, although a little more signage would've been a bonus. Basically found no fault at all, had a thoroughly enjoyed stay and would use holiday inn hotels again, even thinking of renewing my own wedding vows here!
28 August 2013
Rated 5.0 out of 5.0 by Chrisle Transformation of Sampans Restaurant
Prior to John being employed at the HI Bristol (Filton) the food in Sampans was pretty average in terms of quality, portion size and service. I had eaten off the same menu for at least 1.5 years. Needless to say I would only occasionally eat at Sampans.
Since John joined Sampans he has transformed it into a place where I will eat almost every day of every week and really enjoy the attentiveness, knowledge and ambiance of the restaurant staff (in particular Joti, Nutchee and Alex) and the surroundings.
The menu has been completely redesigned, the quality and quantity of meals is much better than any Thai/Chinese restaurant that I have ever been to and the service staff have been educated into the art of the possible (knowing what is mild, hot etc. and what can be spiced up to suit individual palates).
John likes to engage with the clientele by regularly walking the restaurant advising on dishes to suit individuals that may not appear on the menu which I have now taken advantage of and tend not to eat off the menu but rely on how I feel on the day and end up with a 'John Special'. During his walkabout he always seeks feedback for ideas to continually improve the overall eating experience which people are more than happy to engage. This style of engagement is brilliant.
Testament to John's commitment, cooking skills and 'show and tell' approach I now organise quarterly Thai/Chinese social nights at Sampans for work colleagues and the demand for them to come is increasing as my colleagues experience John's food and service.
I added a very complementary review about John and Sampans on Trip Advisor after an eating experience I had for Chinese New Year 2013 and it has attracted 376 readers so far.
I recommend a visit to Sampans to try it for yourself.
28 August 2013
Rated 5.0 out of 5.0 by MrsL party noise
Everything fantastic apart from being woken at 12.30am by the music and screaming children attending a 50th birthday party in the rooms behind our bedroom
27 August 2013
Rated 5.0 out of 5.0 by Thug Friendly Efficient Staff
Went for a couple of days chill friendly staff great room excellent facilities
26 August 2013
Rated 5.0 out of 5.0 by CPope Spacious bedroom and helpful staff
We (husband, 3 children ranging from 3 months to 7 years old, and me) stayed in a suite. We were very pleasantly surprised with how large the room was. We arrived at the children's bedtime so once I'd put our baby to bed we ordered sandwiches via room service. The food arrived quickly, although not overly generous with the fillings, and was tasty. The staff were very attentive at breakfast the next morning - quick to offer help when they thought it was required, and made polite conversation as if they were actually interested. There was a wide selection of food available all of which looked lovely. The suite was very reasonably priced - we booked it online with Holiday Inn, and it included breakfast. Great value for money for the service we received and the room size and comfort. I highly recommend this hotel. I'd love to stay there again in the future.
24 August 2013
Rated 1.0 out of 5.0 by newdeeps Oh Dear A dissappointment
I arrived at the hotel and when checking in was advised daily internet access charges we made.
When I revisited the IHG website I realised that although in LARGE letters it declared free WiFi. By following a very SMALL asterisk in very SMALL letters it declared only in North America.
At the rates quoted to me the hotel has the potential for over £1.2m annual income from internet charges alone. AND they limit the number of devices you can connect.
I elected not to use the hotels internet. I then found I was in a room with no 3G signal.
My frustration was somewhat exacerbated by the fact the room was very small for a hotel of this type. then service never got around to delivering my order. I had to go to the restaurant collect what I wanted myself.
faced with the above I decided to cut my stay short check out after only one night.
because I had booked via a 3rd party, the staff on the desk had NO IDEA how to deal with this and claimed that the charge for the full stay was levied by the third party not them even though I had an email indicating the charges would be levied by the hotel. Then I was presented with a bill for the full stay at a rate HIGHER than that at which I had booked.
Time to speak to the manager.
Fortunately the nature of service changed. The Manager swiftly addressed the problem and whilst I was happy to pay for nights stay (at the correct rate) he wanted to refund the entire bill.
I was asked if I would accept follow up contact as I was unhappy. Subsequently I was contacted by the General Manager who explained the circumstances behind the high Internet charges. It is clear they did not get a great deal from their supplier. But to be honest that's not my problem.
The hotel management did eventually handle my issues well, but they should not have arisen.
I suggest if they need to levy what is a outrageous charge for WifFi they are honest about it and make it clear when booking and on their advertising.
On a positive note the breakfast - both service and food was good.
I use IHG hotels a lot mostly in the USA and has been my default option. Perhaps now I shall be a little more careful and considered before I book.
24 August 2013
Rated 3.0 out of 5.0 by coia My stay
This was a good hotel and excellent staff. Room a bit small for the money (as a double room) and quite expensive as it was without breakfast.
23 August 2013
Rated 4.0 out of 5.0 by Sandra0707 Great service and breakfast was fantastic
Rooms are comfy and has everything you need. We had the complementary drinks including hot chocolate in our rooms with mars bar and on the second day when we came back from our day out they replenished not only the hot chocolate for the kids but also the mars bar! Little things like this are nice.
Breakfast consisted of everything you could imagine from pancake maker for the kids to beautiful pastries and even hot chocolates with cream for the kids.
Definitely recommend this hotel!
23 August 2013
Rated 3.0 out of 5.0 by Easypcs Balloon fiesta guest
I ve booked the room well in advance and the prices is not cheap still. Room is ok comfortable but the look of sofa bed is not appealing at all. Good with free tea and coffee. Room has no laundry bags which is not convenient for the whole family after a day on the field. Restaurant close super early consider HI tried to attract guests who attend the balloon fiesta, co sider we arrived at 9.30pm didn't have dinner until 11pm as the starbucks which remain open had no capacity to deal with a sudden flood of late guests and my hungry little boy was eating and sleeping the same time.
22 August 2013
Rated 3.0 out of 5.0 by Liz45 Good
Should have free wifi and no parking ticket issues - was not advised to activate until came back to reception/pay station! Plus next day the machine still said go to pay station even though had been activated.
21 August 2013
Rated 5.0 out of 5.0 by Staffordfamily Very child friendly
We had a great couple of nights and are back to stay for a week at Christmas - service was great and staff were very attentive to us and children.
Restaurants are a bit pricey but food was good and chdrwn eat free.
19 August 2013
Rated 5.0 out of 5.0 by shortupton My 6th stay-to visit relations in the area
I found that everything has improved.I liked the car parking system with card entry and exit-felt more secure.The staff were all very pleasnt-- from reception to our room cleaner-Dora.The breakfasts were presented well-plenty of choice-and cooked properly.We had one of the best chinese meals we have had--especially the hot and sour soup!!. The restaurant managers were very courteous and the clearing away staff were polite friendly and efficient.The only little gripe I had was that in the executive room there was only 1 mars bar and only one sachet of hot chocolate---and one bathrobe which even though we dont use them(to save the planet!) it looks a it frugal. So 10 out of 10--we will return.
18 August 2013
Rated 4.0 out of 5.0 by EvieOh The hotel is brilliant, shame about the restaurant!
Everything about the actual hotel is brilliant; the room, the bed, bathroom, view, price.
The Receptionist was great and made reference that they had placed us in a room as per my booking request, which was very nice of them to do and to let me know they had, since I booked the room that long ago, I had actually forgotten!
The staff in the restaurant however, need to be more polite and efficient.
The "host" was far from.
The ordering of the food, to the service of the food, to the clearing of plates took far longer than necessary.
There were enough staff and the restaurant was not busy by any standard.
You get a menu in your room which differs from the menu in the restaurant. What they don't tell you is that you can order from both. You just need to ask.
Since you are reading this review, take a tip from me, and avoid the coleslaw! It's disgusting!
We had the nacho plate, and a burger, which were nice enough.
I'd choose Chinese next time - looked better service, quality and quantity but that might be a case of the grass being greener!
16 August 2013
Rated 4.0 out of 5.0 by marky2901 Wonderful Stay
Stayed overnight on the return from holiday before going to work the following day.
We were upgraded to an executive room, which was nicely appointed and large amount of space.
Highly recommended for all travelers, close to town shopping and local business in Filton.
12 August 2013
Rated 5.0 out of 5.0 by Saffster Great place for a Family Break
We stayed here for 2 nights with a 3 year old and a baby. We booked a suite which was very reasonably priced and found the space great for coping with a baby and a lively 3 year old.
The pool was busy and not large but good for little ones and the changing rooms even have a baby seat so you can secure baby safely while you get changed.
Breakfast was lovely, the service was excellent and it was easy to get whatever you needed, which made it easier to enjoy what can be a chaotic event when you have little ones.
Outside the breakfast space is a lovely childrens playground so if the weather is good you can let the kids let off steam away from other hotel guests.
The only (very tiny) fault we found was the parking barriers which were operated sporadically meaning that you did not always need your ticket validated but could then get all the way to the barrier and have to go back to the reception - we were not the only ones caught out by this so maybe a better system could be used?
Overall we found the hotel fantastic, the staff were warm but professional and the facilities we used ( restaurant, play area, pool, reception) were perfect. Our compliments to the manager.
11 August 2013
Rated 5.0 out of 5.0 by Zars1 Cant fault it!
The hotel was fantastic. From the helpful staff, great swimming pool, lovely food ( especially the breakfasts) to the very comfortable rooms it was a thoroughly enjoyable stay. Would definately recommend to anyone who is going to stay in the area.
10 August 2013
Rated 5.0 out of 5.0 by rosie2103 Great experience
we stayed on route to wales for family holiday
we booked in advance and obtained very good rates
we were pleasantly suprised with the facilities and made use of the pool and gym
in the evening we had a relaxing drink in the bar area
Breakfast was very good - with plenty of choice
we cannot fault our stay here- absolutely reccomend
09 August 2013
Rated 5.0 out of 5.0 by Hazel6970 Wonderful friendly staff.
Great staff, good room, lovely breakfast, good location and nice grounds. Liked the mars bar in the room!
09 August 2013
Rated 4.0 out of 5.0 by Fussy999 Good night's sleep
There was a problem at check in due to the failure of the computer system. We were given complimentary drinks at the bar while we waited. It was quite a long corridor from reception to the lift so if you had a problem walking or a lot of luggage would have been a problem. The room was clean and the bed comfortable.
08 August 2013
Rated 4.0 out of 5.0 by Cathy12 Great location and friendly service
We had a mid week break (4 nights) - 2 adults and 3 teenagers who just wanted to shop, shop, shop so the location was great with Bristol and Cardiff within easy reach. The facilities were good although the swimming pool felt a little neglected and dated. Menu choice for our evening meals was limited although the on site restaurant (Sampans) was excellent and a wonderful meal was had that evening. Breakfast was great and the rooms were comfortable and had good air conditioning. My husband took advantage of the fishing lake and had a good day there and wanted to go fishing again (!)
08 August 2013
Rated 5.0 out of 5.0 by booster recommended
from checking in to checking out
nothing was to much trouble
staff very friendly and helpful
room very clean, comfortable and spacious
only down side was fire alarm and evacuation @ 7.30 am.(cant blame hotel for that!!)
breakfast was plentiful and so much choice, staff extremely helpful @ breakfast time especially as we have 2 children under 3.
nice well run hotel would definitely recommend.
04 August 2013
Rated 5.0 out of 5.0 by Lollie78 Great Hotel which met all our needs
We needed a stop off on our way to Cornwall and this was perfect. We had a family room which was very spacious. The staff were very friendly and helpful. Food is on the expensive side but children eat free so in fact for us it was very reasonable. The children loved the play area and pool. We booked a month in advance so the rate was very reasonable. Would definitely recommend and stay again.
02 August 2013
Rated 5.0 out of 5.0 by Nilsa79 Fantastic hotel!!
My family and I stayed over at the Holiday Inn as we had a 70th birthday party in Bristol. The hotel was absolutely spotless and the staff were so friendly. The rooms were lovely and had air conditioning which was ideal as our stay was during the heatwave! We enjoyed every minute of our stay there and will definately stay there again in the future. Thankyou for a wonderful stay.
27 July 2013
Rated 5.0 out of 5.0 by AlanMus Great Service
Great service from all staff. Becky was exceptionally helpful when we needed to contact the police on a matter totally unrelated to the Hotel in any way.
My only gripe is the amount charged to use the WIFI service, I think £5 an hour is excessive especially when you consider that we stayed later that week at Taunton Holiday Express and received free WIFI for the duration of our stay!!
27 July 2013
Rated 4.0 out of 5.0 by DrKiko good IGH hotel
good staff. bit far away from town. nice and clean rooms
21 July 2013
Rated 5.0 out of 5.0 by Lindx Great hotel with lovely staff
I stay here fairly regularly and have to say that it's the best Holiday Inn I stay at. The staff are helpful and friendly. Even if I had to give my name and room number before I could ave my coffee in a Starbucks mug!
The room was pleasant and comfortable. More soft pillows as standard too please .
18 July 2013
Rated 5.0 out of 5.0 by Ellabella Personal service
This hotel has got better over the last few months with the staff being more attentative and personable. The menu has improved greatly but there is still some worl to do with regards to how quickly the food is served. The rooms do the job, they are clean and relatively spacious. Overall a great litle hotel in a great little location if you are a business traveller
18 July 2013