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Rated 3.8 out of 5 by 259 reviewers.
Rated 2.0 out of 5.0 by Nice hard product. Staff? not so much I stayed in this hotel for a night before I flew back to SFO from BRU after a business trip. I requested for a double bed room. However, I was refused due to the high volume of tourist groups, which were given a higher priority than me, who is a Spire member. That was fine although I was quite disappointed - but I understood the challenges - however, the girl at the front desk did NOT explain the situation in a polite tone I was expecting. She merely treated me like another random foreign tourist instead of a loyal member of IHG group. I would really appreciate if she could nicely explain to me of the situation, presumably spending 2 min of her busy life. I don't desire to file a format complain but it was absolutely not a pleasant experience. I stayed over hundreds of days in IHG hotels for business last year and I had good experience with IHG hotels globally. If that is the way how I was treated as a Spire member, I will have no difficulty switching to other hotel brands. Hard products in the room are fine. Clean and comfy bed. The last shuttle to the airport leaves at 930am. I had a rental car, so I was fine. However, can't imagine how the shuttle bus schedule would be helpful to most people. Perhaps this is only a hotel for big tourists group. Would definitely stay some where else next time for business travel. August 26, 2015
Rated 2.0 out of 5.0 by 無機的な感じ シャトルバスが朝と夕方しかない。最寄りの駅からは遠く、車がないととても不便。チェックインはパソコンで自分で行うが、サポートしてもらわないとわかりにくく却って時間がかかる。全体的に殺風景で無機的な感じ。ベルギーの町中の風情あるホテルから移動してきたせい���ある、どこの国にいるか分からない感じ。 August 24, 2015
Rated 1.0 out of 5.0 by Accueil par des PC Problèmes techniques des PC, on vous donne une chambre rendue par d'autres clients car celle-ci a des problèmes. Shuttle à horaires très limités. August 24, 2015
Rated 4.0 out of 5.0 by Leichte Einschränkungen wegen Umbau Zur Zeit werden Bar und Rezeptionsbereich umgebaut, dadurch entstehen kleine Einschränkungen. Der Check-in erfolgt jetzt per Terminal, was sehr unpersönlich wirkt. Ansonsten weiterhin ein angenehmes Erlebnis gemäß Holiday Inn Standard. August 24, 2015
Rated 1.0 out of 5.0 by Stanza inospitale e servizio orribile Le stanze sono orribili, molto vecchie e sporche. Il servizio pessimo, non esiste la reception (check-in automatico obbligatorio) e il personale non ti aiuta. La struttura è molto vecchia e obsoleta (gli ascensori non funzionano). August 24, 2015
Rated 2.0 out of 5.0 by Reduzierter Service Das Hotel wird im Moment umgehend renoviert. Die Zimmer sind schon neu und modern eingerichtet, allerdings benötigen die Badezimmer noch Zuwendung. Das Hotel hat die klassische Rezeption abgeschafft und Gäste sollen jetzt am PC ein- und auschecken. Dies ist nicht ohne Fragen und Probleme möglich - Service geht anders. Die öffentlichen Breiche des Hotels wurden nicht aureichend gereinigt. Teppiche wurden offensichtlich nicht gesaugt oder gar gereinigt. Eventuell liegt das an Personaleinsparungen. August 22, 2015
Rated 1.0 out of 5.0 by Last few days of vacation ruined by Holiday Inn Already wrote extensive report at beginning of this review August 18, 2015
Rated 4.0 out of 5.0 by holiday inn brussels airport surprised by the new automated check in system in operation, no sign if any alternative,. system was easy to use but there was no oage available during the check in orocess where you can enter your reward cards number, a bit of an oversight maybe. checking out also uses the system which when you have just woken up, still half asleep, is not what you want. T he lack of interaction with a real person on a check in desk leaves the whole experience cold, impersonal and clinical. Just not what i am looking for in a hotel stay. August 16, 2015
  • 2015-08-31T10:56:56.611-05:00
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  • cp-1, bvpage1
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  • loc_en_US, sid_BRUAP, prod, sort_default
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