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Rated 3.5 out of 5 by 48 reviewers.
Rated 1.0 out of 5.0 by Poor shuttle service, Wet/leaking bathroom Issue began from the airport. It was 9:30am, when My colleagues (total 3) and I walked out the airport door. Although we've indicated our arrival time during booking, and called the hotel to arrange a shuttle pick up, hotel front desk simply declined our request and said shuttle service ends at 9am. We were very surprised as this is the "AIRPORT" hotel as per its name!!! Since we were really tired from the long haul flight - we decided to just take the cab, but taxi drivers have waited hours for their passengers - no one wants to pick us up. After paying some extra $$ - driver dropped us at the hotel. Now the room... my bathroom has leakages from the sink, which is continuous even after the hotel plumber fixes in each night. It was very unpleasant to walk in the wet bathroom in the morning... and repeatedly... 26 February 2014
Rated 4.0 out of 5.0 by Good overall services In general a good experience except for the air conditioning which is to noisy for sleeping 25 February 2014
Rated 2.0 out of 5.0 by 2 nights business trip Poor experience. they gave me a room next to the elevators, was very noisy. I did get another room on the 1st floor which was better. Good coffee-maker in the room, however a bit difficult to operate. Staff charged me extra for the parking, which was supposed to be included in my company corporate deal. ONly found out after return. The breakfast was OK. Overall not a great value for money experience. 17 February 2014
Rated 3.0 out of 5.0 by good quality but very noisy ooms are well arranged and comfortable. But this hotel is very noisy because sound insulation is bad . it's annoying to hear what is going on in the corridor all the time Staff and service are good 10 February 2014
Rated 3.0 out of 5.0 by Noise Noise from planes and shower head did not stay in position. 13 January 2014
Rated 5.0 out of 5.0 by Modern clean hotel Great hotel to stay with modern décor and friendly staff. Showers not very powerful, but I was told this aligns with their "green" commitment. 13 January 2014
Rated 5.0 out of 5.0 by Do Not Arrive Late The hotel staff will be waiting and caring for you but finding a taxi from the airport might be an experience. Great property, comfortable room. As Platinum Member I has been told upon check-in that the use of minibar in the room was free of charge. Well, if it happens to you too please lower your expectations. There is not that much inside, so better to expect just a bottle of water to be surprised of something more when you open it. WiFi is good and fast. Breakfast is ok, good choice of food but the breakfast room might be better. The free shuttle to the airport runs at fixed schedules with a long gap between morning and evening shifts. A late check-out until 4pm for Platinum Guests would be the ice on cake. 05 January 2014
Rated 4.0 out of 5.0 by Striclty for business This is the 4th time I stayed at this hotel. It is close to the airport and close to my office here. For business, this hotel is ideal. Also it is really close to Diegem station. But there is nothing nearby for food or shopping. You definitely need a car to wander around. So, this hotel is great in terms of quality and service if you are in Brussels for work and your office is near Diegem area. 03 January 2014
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