Rated 4.1 out of 5 by 73
Rated 4.0 out of 5.0 by PPPPDDDDD OK, but a little far from town centre
The hotel is basic, but OK. Except we could not open our window. Reported it next day and they said it would be fixed.
Breakfast good, choices enough. Only point is the distance to the centre of town. Without taxi or car especially at night not easy. Bus stop available in front of hotel.
02 September 2013
Rated 3.0 out of 5.0 by PaulandGill Good value and comfortable room
We've stayed at this hotel many times before, often with my elderly mother, and have always found it very good value and a comfortable, convenient base for our trips to Antwerp. On this occasion, however, there were considerable renovations going on when we arrived and all through our stay. While the rooms were still what we had expected and the staff were excellent, there was nowhere to sit with my mother (who is 88) and the breakfast room was cramped. Once the renovations are completed, I'm sure this hotel will return to a very good standard, but at the moment it's only really suitable for overnight stays where you don't need anything other than a room.
01 September 2013
Rated 4.0 out of 5.0 by bpm1947 a week in antwerp
disappointed was not informed about renovations in diningroom, thought that some form of discount may have been given for inconvenience. However would return because of the staff and service that they gave.
29 August 2013
Rated 2.0 out of 5.0 by Franky1234 Reconstruction
Was not informed that the Hotel lobby, Reception, bar, etc. is under reconstruction.
The Breakfast was divided in shifts, nevertheless it was extremely busy and much to narrow.
The bar was closed, you had only possibility to buy some drinks from the shop.
Quite difficult to enter the garage, not possible to push button to open door, have to go first to the reception, etc.
Price for hotel room and parking quite expensive due to all these circumstances.
24 August 2013
Rated 2.0 out of 5.0 by Franky1234 Reconstruction part of hotel
Not informeren that hotel was under reconstruction.
Breakfast organized in shifts, extreem busy.
Parking expensive and no possibility to push button to open door, have to go first to reception to get code.
Room price expensive compared with hotel under construction.
23 August 2013
Rated 2.0 out of 5.0 by dDave77 Disappointing experience
This was our first visit to Belgium, most of my holiday inn experience around the word is above average,
But this hotel war real disappointment in all possible aspects. First of all the hotel was on renovations and parts of it were closed, of course we found it out only upon arrival. Hotel parking located far from the hotel in order to access it you have to park the vehicle, come to hotel, take a parking ticker and then go back and park – there is no intercom in the parking garage. Parking garage located at minus 1, there is no elevator from the parking to the hotel, Parking Garage was flooded and dirty. so not only we had to carry our luggage on the stares we also got wet. There was a terrible smell at the hotel halls. Though the reception lady was friendly, she did not assist to basic request – I asked for additional blanket, and got a reply that it’s not possible due to hotel policy.
19 August 2013
Rated 3.0 out of 5.0 by Randarly Lack of Website Information
Two things made this visit almost terrible...the first was renovations. Typically this is not a bother, but the way this was handled made the situation uncomfortable if not intolerable. This should have been clearly stated on the website when the booking was made.
Secondly, we bought a museum package and had only one full day to take advantage of the Museum, Monday. The museum was closed that day and we were given a credit. Again the website should clarify the museum would be unavailable on Monday's.
This events show a lack of attention to detail...and details make the stay, regardless of the class of hotel, a valued or uncomfortable experience.
18 August 2013
Rated 2.0 out of 5.0 by ecrispie works and alarm
the hotel was under reconstruction, without any notice on the reservation form. I was directly redirected to the page of the room prices, so was unaware that the hotel lobby was not existing, and breakfast service was very limited. The hotel personnel was very friendly and tried to handle the best they could.
Rooms pretty rundown, again, personnel very friendly.
On sunday morning the evacuation alarm went off, and they were unable to reset it, we took our breakfast and were unable to stay in the room because of the noise: compensation offered was 25€, not really generous.
Beside the location, the hotel has very few to offer, and much better can be found at a much more competitive price. Parking spots are all paying, and no alternatives offered.
17 August 2013
Rated 2.0 out of 5.0 by Holland86 Under construction
Woken up by the fire alarm. Staff didn't know what to do. Expensive parking. Breakfast houres in shifts due to construction. Room service provided at no extra costs. Small bed.
17 August 2013
Rated 5.0 out of 5.0 Antwerp City North
Outstanding service and staff.
Only negative comment was the WiFi was slow.
12 August 2013
Rated 5.0 out of 5.0 by CaptainTor Smoking Room
For the last 2 years I have been staying at this Hotel about 6 nights pr month. Had excelent service and friendly staff.
I cancelled my last night I2/7 due to they have not any smoking rooms anymore.
I found a hotel with balkong where I can Smoke.
03 August 2013
Rated 5.0 out of 5.0 by Ilario excellent staff and good position
Excellent location close to the MAS.
Staff really keen to sutisfy my requests
26 July 2013
Rated 5.0 out of 5.0 by samira45 comfortable bed and great location
We have been in this hotel for 3 times with our two children.
It is a fine hotel with a comfortable bed and a lot of variety of breakfast choices.
The location of the centre of Antwerpen is great.Just 15 minof walk distance.
Clean rooms and good service. Friendly staff.
26 July 2013
Rated 4.0 out of 5.0 by PPPPDDDDD Close to the city centre
Stayed for 1 night only, room was OK, although we could not open the window, even 10 cm as described on the sticker.
The city center is close, around the hotel there are not too many places to eat or drink. Breakfast buffet great and included in the price.
04 July 2013
Rated 4.0 out of 5.0 by Rudetraveller Great Service
I have stayed here consistently and the service has been more than excellent. I feel almost at home in the Holiday Inn Express Antwerp.
03 July 2013
Rated 4.0 out of 5.0 by Eskr Efficient, clean and quiet
Very good experience from my latest stay. Smoke free room at the back ensured a good nights sleep. Efficient routines for breakfast,, check-in and check-out eliminaed all irritations.
Excellent location for my sort of business.
02 July 2013
Rated 5.0 out of 5.0 Nice stay with friendly stuff
I will no be our last stay in this hotel, we will come back.
10 June 2013
Rated 4.0 out of 5.0 by angelmiguel “Otro más a la lista...”
Cada vez que entramos en un HInn Express sentimos un "Déjà Vu" permanente, algún día me despertaré en una habitación de uno de ellos en cualquier parte del mundo y no sabré dónde estoy. :-))
Muy buen Hotel para visitar Amberes, se puede ir paseando desde el hotel hasta el mismo centro parándose a contemplar algunos de los lugares típicos del "Oude Antwerpen".
El trato por parte del personal del hotel fue excelente.
Solo reseñaría, por decir algo menos positivo, que la limpieza, aunque muy buena, es mejorable, y esto no es solamente responsabilidad de la persona que limpia, también el(la) Housekepeer debería poner más empeño en enseñar a su personal cuáles son esos pequeños detalles que pasan desapercibidos a la mayoría de los clientes pero que, cuando conoces el mundo de la hostelería, esperas un mejor servicio en este sentido. No se trata de criticar alegremente, sino de añadir un granito de arena para que la estancia de otros futuros clientes resulte más agradable. Al fin y al cabo, esa es la finalidad de estas opiniones.
Por otro lado, cabe destacar que, desde este lugar hemos visitado otros lugares de Bélgica: Bruselas, Gante, Malinas (Mechelen), Brujas, Oostende... y ha resultado ser "una base de operaciones" perfecta, ya que las distancias desde Amberes no son excesivas en coche.
Las excelentes autopistas Belgas (únicas en el mundo iluminadas de noche en su totalidad) permiten viajar entre estas ciudades fácilmente y sin cansarse demasiado.
Sin duda es un hotel muy recomendable, como todos los demás HInn Express con una relación Precio-Calidad EXCELENTE
08 June 2013
Rated 5.0 out of 5.0 by JDKS Good Location, Clean Basic Hotel
A great location for a hotel. The rooms are the standard european style Holiday Inn Express rooms. The price per night seems to be average for the Antwerp Area.
31 May 2013
Rated 4.0 out of 5.0 Good Location
A good location for MAS and the harbour area. Room is standard HIE . I was lucky to have a harbour view. Hotel was busy so would recommend booking in advance.
Lifts were not working when I checked out which meant a trek from the sixth floor . There is a snack shop for a sandwich or drink which was helpful.
I would stay again because the location suits me.
17 May 2013
Rated 5.0 out of 5.0 by CaptainTor Comfortable bed.
+++++++++++++++Smoking rooms +++++++++++++++++++++++
As long they have smoking rooms I come back with my colleges
Stay about at least 100days pr year
Should have some more varities on breakfast table.
When you stay there as much as I do
06 May 2013
Rated 5.0 out of 5.0 by SmartCookie Excellent hotel
We had a lovely stay. Enjoyed walking around. Only problem was at check out when asked to pay more than agreed on our booking. We were able to resolve after producing confirmation email.
09 April 2013
Rated 4.0 out of 5.0 by Ruhri Family well accomodated
We had a fine stay with two adults and two teenage kids sharing a renovated room on the first floor, facing the main street but not too noisy. Very kind hotel staff and perfect location next to the spectacular MAS museum. Great value for money except for the garage which ought to be cheaper.
08 April 2013
Rated 5.0 out of 5.0 by Pringo Comfortable room, clean and good services
We had an comfortable room with nice view at the harbour. The room was clean with comfortable beds.
The service at the deskoffice was great.
Breakfast buffet was very good.
31 March 2013
Rated 4.0 out of 5.0 by Dutcheddie Ideal for business trips
This hotel is ideal for business trips, is located near the harbor and is surrounded by eateries. Recommendable!
19 March 2013
Rated 5.0 out of 5.0 by bengeltje exellent stay
We did stay at the Antwerp hotel , in combination with a vevue at the sportpays.
the hotel is nice , staf is friendly and the shuttle to and from the venue was a perfect solution.
i'll be back
02 January 2013
Rated 5.0 out of 5.0 by vina42 Great service and very friendly staff.
We enjoyed our stay at your hotel, the staff is helpful and knowledgeable. The location for us was great to drive to Brugge, Ghent and Amsterdam. The breakfast was good and always well stocked and clean.
21 December 2012
Rated 5.0 out of 5.0 by vina42 Great service and very friendly staff.
We enjoyed our stay at your hotel, the staff was helpful and knowledgeable. The location for us was great for driving to Brugge,
Ghent and Amsterdam. The breakfast was always good and well stocked.
05 December 2012
Rated 4.0 out of 5.0 by DWM1875 Good Value
This was my 3rd stay at this location and all have been good. The staff are friendly and helpful, the standout being a reception member called Yves. Breakfast had a good choice though the serving area was rather cramped. Nice touch is the free 1st drink for PC members -though this does encourage customers to remain in the bar.
The only downside was the untidiness of the bar area with many glasses littering the area. I cannot blame the staff for this as they were very busy with reception and bar service, the problem was caused by only 2 people covering the whole operation.
27 November 2012
Rated 5.0 out of 5.0 by pinkjellybean Exemplary Customer Service
This hotel was recommended based on the fact that they provide a preferential rate for those attending events at the Sportpaleis as well as a shuttle to and from the venue. The shuttle service was reliable and hassle-free which was a big help to people unfamiliar with the area, such as myself.
When making my reservation, the staff I was in communication with couldn't have been more helpful. Each email I sent was replied to promptly and the staff were very friendly. They even provided a comprehensive list of ways to get to the hotel from the train station including fares and travelling times.
The room itself was spacious, clean, comfortable and also very quiet considering how close the hotel is to the main road (and our room was at the front of the hotel, so very close to the road#. The bathroom was also very clean and the shower was great, especially with regards to water pressure.
The only thing I was disappointed with was the strength of the Wi-Fi signal. Although I could connect to the network the signal was never strong enough to load anything. It's also a shame that the hotel don't do evening meals. Having said that it is quite a small hotel so I understand there probably isn't a large enough demand. We ended up walking all the way back to the area surrounding the train station to get something to eat #this was about a 25-30 minute walk) although I have read that there are places closer by.
All in all we had a very pleasant stay and the reception staff in particular should be praised for the exemplary service they provided. I would definitely recommend this hotel to anyone attending an event at the Sportpaleis.
23 November 2012