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Rated 3.8 out of 5 by 101 reviewers.
Rated 1.0 out of 5.0 by Poor Service When we arrived were told that lift was going to be out of action as it was being replaced and were given the opportunity to out our bags in the room even though room was not ready, which we appreciated. There are some issues with this hotel. The interent in the room only worked over by the door way . When we went to down for dinner that night we werer told that there was not enough ingredients to cook the dinner. the receptionist was also the cook and the waitress. However upon checking out the manager offers to refund us our car parking fee for the night as a gesture of good faith which we appreciated. 04 August 2014
Rated 2.0 out of 5.0 Below ordinary hotel Hotel is located close to european parliament and the staff was very good. However, the hotel itself is very small with almost no lobby, with old and not very well designed building. Rooms has old furniture and elevator is quite small. There was one person preparng and serving the breakfast, so it looks understaffed. Even the wardrobes were poorly designed. On one side, there was a panel and on the other half, there was safety locker, so practically you cannot hang anything there. Room and bathroom aminities were similar to what you expect in holiday inn express. Overall if you are travelling with family, i would not advise this. 16 July 2014
Rated 4.0 out of 5.0 by Great service Polite, attentive, friendly, helpful staff make up for the lack of choice in the dinner menu. 13 July 2014
Rated 4.0 out of 5.0 by Great Weekend Value The weekend pre-paid rate of 40 Euros per night and 8 Euros for breakfast for two persons is a great value. They need to do something about the slow elevator. I was told by the staff that they will have the elevator replaced in November. The sooner, the better. Tip for parking: On weekends don't bother with the 28 Euro per night underground parking garage. Park on the street for free. 12 July 2014
Rated 4.0 out of 5.0 by Quiet in the EU Quarter of Brussels I have styed here before. Convenient for the EU Commission buildings in Schuman, the Schuman transport hub and the bus from the airport (which is often quicker than a taxi). The hotel has been kept up to date and the rooms, internet and staff are all great. THe restaurant is basic for dinner, but convenient and the staff were attentive. Overall, one of my preferred hotels for an overnigjht stay in Brussels. 04 July 2014
Rated 3.0 out of 5.0 by Good location Very close to the underground. Some of the facilities have been renewed - reception, bar, bathrooms. Comfortable beds, and good room size. 03 July 2014
Rated 5.0 out of 5.0 by Pleasant staff Excellent staff at check-in/out and in the bar area. In the morning the breakfast was basic and was not replenished too well. Would recommend if staying in Schumann area 23 June 2014
Rated 5.0 out of 5.0 by Great service! We stayed for two nights with family, we were upgraded to a junior suite room with a kitchenette which helped a lot with two kids in the room. 21 June 2014
Rated 4.0 out of 5.0 by A brief stay in Brussels I booked this hotel as a package with a Eurostar ticket. I was impressed with the quality of the rooms although I was glad that I brought my own tea and coffee. The gym is basically poor with basically only 3 machines. The staff were friendly and efficient. I found the location great as it was away from the center but with excellent transport links. Not a good location if you want to pop out for breakfast as on a Saturday and Sunday as all the usual cafes are closed- this is a business area. Bars, restaurants and cafes are available a short walk away. 19 June 2014
Rated 5.0 out of 5.0 by Convenient hotel for a family trip Excellent option for a family trip to Brussels. The fact that most Holiday Inns admit 2 adults + 2 kids in the same room, with no price increase, makes it our favourite hotel brand when travelling with our kids. I will also highlight they are convenient, clean and simple, more than enough for kids. Additionally, the fact that kids dine for free is a great idea, which encouraged us to have dinner in the hotel. 28 May 2014
Rated 3.0 out of 5.0 by Lift Broken Was about the most expensive hotel in Brussels for the night of my stay but used it because it was adjacent to my meeting the following day. Lift out of action and room was on the fifth floor! 27 May 2014
Rated 1.0 out of 5.0 by uncomfortable bed and bed service the staff is not friendly. the bed is old and very unconfortable 19 May 2014
Rated 4.0 out of 5.0 Good staff, but pricey with terrible wifi This hotel needs two points addressing urgently, the wifi, which is terrible and the single elevator, which is a joke at busy times. As it's close to the EC/EP, pricing is a premium. Staff are friendly and attentive 19 May 2014
Rated 4.0 out of 5.0 by empfehlenswert Gute zentrale ruhige Lage und Anbindung an öffentliche Verkehrsmittel, Frühstück gut und ausreichend, Personal freundlich und hilfsbereit, Hotel sorgte für Fitness - Fahrstuhl deffekt 06 May 2014
Rated 2.0 out of 5.0 Small rooms, dull area A good location if you want to be in the 'EU' district of Brussels but there is not much else around. Small rooms and a dull depressing bar and restaurant area. Not helped by being on the 4th floor with lift not working at all during my 48hour stay. 06 May 2014
Rated 1.0 out of 5.0 by Broken lift and no internet 1. The lift was broken and never fixed when we stayed in the hotel (our room was on the third floor) 2. When I asked for a corkscrew, I had to go down to the reception to use it (not borrow!) 3. When I asked for a couple of glasses, I had to go to the kitchen and ask again with someone in the kitchen 4. Internet wasn't free! 5. The room service person knocked on our door before the check out time, to know if we're checking out 6. Room temperature control wasn't working properly, hence the air conditioning was only blowing air 28 April 2014
Rated 5.0 out of 5.0 by Comodidad,buen servicio y bien ubicado Personal muy atento y amable.Si volviésemos repetiríamos en este hotel,seguro. 21 April 2014
Rated 5.0 out of 5.0 by servicio excelente Personal muy atento y dispuesto a ayudar en todo momento.. Una jarra hervidora de agua podría ser un complemento de la moderna cafetera de cápsulas, a la hora de preparar un té en la habitación. 20 April 2014
Rated 4.0 out of 5.0 by Brüsselreise Preis-Leistungsverhältnis nicht optimal! Das Badezimmer war bezüglich der Ausstattung etwas dürftig! 13 April 2014
Rated 5.0 out of 5.0 by Brussel hotel Stay Outstanding staff and great location to local restaurants 08 April 2014
Rated 4.0 out of 5.0 by good experience The location is excellent, very close to the European Quarter, and proximity to metro stations and restaurants/cafes. Rooms are really comfortable, spacious and clean. Very friendly personnel/hotel staff. 08 April 2014
Rated 5.0 out of 5.0 by Helpful staff The staff at Reception in Holiday Inn, Brussels Schuman were extremely pleasant and helpful.. Nothing was too much trouble and the advice given about taxi booking for the next morning was spot on. 01 April 2014
Rated 5.0 out of 5.0 by Comfortable bed, good location, excellent staff Holiday Inn Schuman is located on a quiet street just a few steps away from European Institutions. It has a nice garden in the back and some mornings breakfast can be had outside. The staff is very friendly and able to handle whatever problems may arise. I have had help packing car panels in cardboard (they found some breakfast cartons to break up, and some duck tape - LOL), finding me an English-speaking doctor when I was seriously ill (and bringing me medications that the doctor prescribed) - so rest assured - you will be in good hands! I think the only thing they could not find me was a piano to practice on… The renovated rooms have very good beds and much better bedding than before. Also the curtains close completely so you can sleep in daytime as well, should you need to work at night. 30 March 2014
Rated 5.0 out of 5.0 by Brussels overnight Convenient accessible and a 10 minute walk from the European Parliament. 29 March 2014
Rated 5.0 out of 5.0 by Great hotel Stayed one night at the Brussels - Schuman hotel while visiting Brussels for the weekend for a car show. Very friendly staff, made us feel very welcome. We didn't use the restaurant as we found a few bars/restaurants a few minutes walk away, but overall impressions very good. 26 March 2014
Rated 2.0 out of 5.0 by Quite a "different" experience ... Traveling since 25 years for the first time we experienced being down-graded. For unknown reason the room number initially indicated on the room pass was overwritten at check-in and we noticed later-on that the new room was about 1/3 smaller than the initial one. Next morning Brussels welcomed us with heavy rain shower, but there was no umbrella available in the hotel. Fortunately another hotel a few blocks away was borrowing an umbrella to us for our whole stay. Obviously the hotel is under renovation and fortunately we got one of the new rooms, but the nice impression of the room was seriously compromised by the poor cleanliness. Dust inside the wardrobe and in the bath room. The idea of having a modern coffee machine in the room is quite nice, but someone should consider that the water tank being constantly heated is the perfect environment to grow algae. We like green tea, but preferably prepared in a different way ... The lift is also an experience ... if it stops on the way to your floor the initial call is deleted and you'll have to call for the lift again ... and again and again ... The idea of offering breakfast until 11:00 a.m. at weekends is great, but in practice at 10:00 a.m. the buffet is almost empty and one has to ask for everything ... even for the basics, like butter. This hotel definitely does not meet the standard we're used to from other Holiday Inns in Asia and the Middle East. 26 March 2014
Rated 4.0 out of 5.0 by good location, good standard good hotel, a little pricey due to schuman location 25 March 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service everything was nice, staff, food..... I hope I will come again. 17 March 2014
Rated 4.0 out of 5.0 by Handy, comfy, quiet The hotel was smaller than I was expecting but is well placed in the EU Quarter of Brussels and road outside not noisy which was a bonus for a town location. Suited me fine for a couple of days B & B. 10 March 2014
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