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Rated 4.0 out of 5 by 125 reviewers.
Rated 1.0 out of 5.0 by They will keep the lights on for you !!! I stay in all different types of hotels for about 80 to 85% of the year, Even though I do not get to pick most of them. Due to my company chooses the location most of the time. But if I have a job in the area. I will make sure the person booking the room never to use this location. From no complimentary coffee in the lobby, no complimentary breakfast, and from day 2, the hair drier kept falling off the wall. When repair request was put in and nothing happened. My wife found a way to put it back up. I understand that they want to promote their restaurant. But in another Holiday Inn in Saint Lucie, FL. with a restaurant. They gave out coupons of a dollar amount to IHG members for a discounted breakfast. I would think with all they attractions in the area, all the hotels in the area, and all the meetings they cater to at their location. They would want to stand out a little more. 20 February 2014
Rated 5.0 out of 5.0 by Very comfortable rooms Checked in and it took 7 minutes for someone to come from the back to greet me. As a preferred member I feel that they should always have someone at the front counter to greet a guest. Then when I received the bill they charged more than what I was told. Had to call the front desk to inquire and it took another 2 calls to correct. Service staff in restaurant was excellent. Also as a club member I was not greeted as one and never offered water as all properties do. 16 February 2014
Rated 5.0 out of 5.0 by My favorite place This is one of my favorite places to stay in Orange County. it is close to everywhere I need to be. There is a lot of restaurants within walking distance as well. The front desk staff could use a little brush up in courtesy or just learn from the very friendly housekeeping staff. I'll be back. IHG rewards does not mean much here. there are 3 parking spaces for members and sometimes staff will give a free bottle of water. 05 February 2014
Rated 4.0 out of 5.0 by Nice room The room was clean & comfortable. The TV reception was awful. When we checked in we got no recognition as IHG Platinum members. At nearly every IHG facility they not only verbally thank you, but they usually include complimentary water, sodas, cookies, popcorn, snacks- something. The man that checked me in barely even spoke & gave no thanks let alone a token of appreciation. I was given a coupon with my room key that offered me 1000 points if I spent at least $40 at the bar. No thanks. 15 January 2014
Rated 2.0 out of 5.0 by Must have been a bad day You guys must have had a bad day or something. I felt like i was at a third world low rate hotel. I've stayed here numerous times and never received a poor reception as idid this time. My shower was cclogged when i reported it to front desk .The attend ed didn't seem interested. It wasn't until i stated it to another attended that i finely received service than it was like a party in my bathroom room with all the maintenance workers and management stopping to check on the maintenance man working on it. I've been a holiday Inn card member for a while. I'm supposed to get some perks. Didn't see any this time. I felt like you didn't want us there.i really like this holiday inn. But I just felt the service wasn't up to par. 06 January 2014
Rated 1.0 out of 5.0 by Unsatisfied stay at this specific hotel I made a reservation through the 1-800 number and specifically asked for military rate for a one night stay. After I received the military rate and was given a confirmation number through the phone I asked if I needed a military voucher on the day of check-in from base & was told NO, and that all I needed to do was simply show my military I.D. at check-in. On the day of check-in, the first thing we were asked for was a military voucher, we explained to the front desk AND night manager that we were told over the phone that all we needed was the military ID to check-in. After 20 minutes of back and forth explaining to the manager this, we were STILL not awarded the military rate we received through the phone, even though I had my confirmation email, the manager said there was nothing she could do for us and my husband and I had to pay full price. If it wasn't because it was a late check-in & I had my two smaller children with me I would have stayed elsewhere. Not worth the price, and definitely never staying at this hotel chain in the future! Sincerely, 100% DISATISFIED GUESTS! 05 January 2014
Rated 3.0 out of 5.0 by Wouldn't recommend this location Overall the experience was fair...the beds were comfortable and the room was clean when we arrived. The shuttle staff was awesome! They were always so friendly and right on time. The problem that we had was we constantly had to ask for more towels (we were left with not enough or no towels at all) when the cleaning staff came in. One night there was a party going on down stairs. We could hear the music with the door to the party closed...we were upstairs, with our door closed, and the TV on. When we asked them if the music could be turned down at 11:00 p.m., we were told, "Sorry, it's a contracted party and we can't do anything about it." We will be returning to the Hilton family. 05 January 2014
Rated 5.0 out of 5.0 by doing it right Great place, great food, quiet, and comfortable. excellent for IHG members. 03 January 2014
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