Rated 4.1 out of 5 by 345
Rated 4.0 out of 5.0 Nice Downtown hotel
I love coming to this hotel since the Bar 620 was installed, it's a warm and comfortable area to relax and enjoy a nice glass of wine. However, during my most recent 2 stays here, the wine bar was closed or closed early (8 PM is early to me!). Also, there is no breakfast included in the stay, so that is an additional expense. I was able to purchase an appetizing breakfast in the Bar 620 (again, surprising at a wine bar) at a reasonable cost, so it certainly was a satisfying start to the day. I would plan on staying here again, but only if I have access to Bar 620 in the evenings.
25 April 2015
Rated 5.0 out of 5.0 by Tai chi Mike Comfortable room, great service and wonderful food
I usually avoid " hotel food", but decided to try the restaurant off the lobby of the Holiday Inn Downtown in Buffalo NY.
The service was top notch and our meals were simply excellent! We enjoyed a dinner special, a free bottle of wine with 2 entrees, which was just perfect. I ordered the Tuscan scallops and shrimp over pasta in a lemon garlic sauce. The shrimp were huge, the scallops seared perfectly and the sauce was the perfect blend of flavor without the garlic over powering the dish. I would return and order the same dish without hesitation. My wife was equally pleased with her chicken dish.
We enjoyed a wonderful 2 night stay in Buffalo, and would gladly return to the Holiday Inn Downtown.
22 April 2015
Rated 1.0 out of 5.0 by On the Road Again 77386 What Changed at this Hotal?
Very disappointed with my recent stay at the Holiday Inn Buffalo and hope it was just an off-day and not reflective of a change at the hotel. This is an older hotel with typical older hotel quarks… but that has never been an issue because their customer service has always been stellar. This stay, however, was anything but stellar.
First, I was told there is now an “Informal Policy” that they no longer will drive people (including me) in their van to a very close (less than 10 blocks) business where I had a morning meeting (has never been questioned in the past 6+ years and indeed, was given a very nice tour of the neighborhood a few years ago by the van driver). They only provide transportation to the airport. Thus, the driver and desk clerk told me to take a cab. Although the front desk called a cab for me, I had to wait 20 minutes which caused me to be nearly late for a meeting. The entire time I waited, the driver and the desk clerk talked about nothing but what bars are best in town while we waited for the cab. Not good customer service. Was it just the van driver being lazy? Interestingly, it was the same driver that took more than an hour and a half to pick me up at the airport the night before. What is an “informal policy” and why would the hotel not try to make me a happy customer when it would have been so easy! FYI the cab fare was $4.20.
Second, they were so busy chatting about bars, they forgot to send me a wake-up call as requested. There were many additional issues with this stay, but I am limited on word count. Needless to say, I canceled my Friday evening reservation at the hotel and stayed at the Holiday Inn Airport. Again, I hope this hotel was having an off day as I have always been more than pleased with the service.
22 April 2015