Rated 4.1 out of 5 by 458
Rated 5.0 out of 5.0 by Fish-24 Buffalo Holiday inn
One coment I would make is that I would have liked to been able to pick up a cup of complimentary coffee in the lobby on the way out in the morning. While there was a coffee maker in the room and coffee for sale in an attached coffee shop (that I did use) I like the way things are set up better for coffee and breaktfast at Holiday Inn Express.
November 23, 2015
Rated 5.0 out of 5.0 by cs3083 Mr. Chris Spiardi
Everything was fine. The staff was very friendly. Great service.
November 22, 2015
Rated 5.0 out of 5.0 by djbrownie Good room and very clean.
My only complaint was the breakfast. My eggs were cold, my toast was cold and unbuttered and my bacon was cooked very crisp. All in all the only bad experience was my breakfast. I will not eat breakfast there again.
November 21, 2015
Rated 5.0 out of 5.0 by akejrekj Great service
Great service, couldn't get 2 nights originally so booked another Holiday Inn at airport for the 2nd night. Then one opened up apparently and staff called to make sure my other one was cancellable, canceled it, and booked my second night there so i wouldn't have to move!
November 8, 2015
Rated 4.0 out of 5.0 by DomErie Comfortable bed and great service
Great location, easy to find, comfortable bed and great service.
November 7, 2015
Rated 5.0 out of 5.0 by Atisal a good stay
clean room, the only part that to my opinion was not good was the bath tub.
November 4, 2015
Rated 4.0 out of 5.0 by brightcome 客户服务不错
November 3, 2015
Rated 1.0 out of 5.0 by roconnell89 Poor IHG Property
As a business traveler and proud IHG member who rarely complains, this was the worst hotel experience I've ever had. When I arrived at the old hotel, the credit card system was apparently "down" and the staff refused to allow me into my room because they needed to make sure my current credit card was on file in case of damage -- despite the fact that my payment information was already provided by my company in advance of the trip. I was forced to wait in the lobby for TWO hours before a business meeting, and I had fully planned on showering / relaxing in my room prior to the meeting. Needless to say, I did not have this luxury.
When I was finally allowed to enter my room, there were empty beer cans and chicken wing bones waiting for me. Clearly the room had not been cleaned. I then had to wait 5-7 minutes for the extremely slow elevator, returned to the lobby to request a new room, and waited another 5-7 minutes for the elevator to return back up to the new room.
The new room was blisteringly hot (the hotel evidently turns off the fan / AC in the early autumn), loud (paper-thin walls and no fan to drown-out the sound), bright (the heavy curtains did not shut), and there was a ladybug infestation by the windows.
I barely slept during this visit and would not recommend this hotel to anyone. IHG is too strong of a brand for this property!
November 2, 2015