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Rated 4.1 out of 5 by 221 reviewers.
Rated 5.0 out of 5.0 by Great room, excellent service and very comfortable beds My family (2 adults 2 kids) stayed at the hotel for 3 nights for our Niagara Falls vacation. We enjoyed the hotel and the value for money was excellent. Good free parking space. Great beds. The room looked "old" but it didn't matter to us. The bathroom was good with great water pressure in the shower (this is important to us!). The internet speed is not good and the elevators are slow, but other that that, it is a great hotel with excellent service. 19 August 2014
Rated 3.0 out of 5.0 by This hotel needs some building maintenance. Staff was great but room and exterior of building is rundown. 19 August 2014
Rated 2.0 out of 5.0 by Not value for Money It did not seem like this hotel is value for money. 18 August 2014
Rated 4.0 out of 5.0 by Staff and Service Everyone was extremely nice and helpful. The rooms were in need of updating but I knew that before I arrived from reviews. 17 August 2014
Rated 4.0 out of 5.0 by Very good but not excellent After having just come off a cruise vacation, I was possibly spoiled by extremely attentive service. I came to the Holiday Inn for the National Scrabble Championship. I was promised a shuttle to the convention center every day but this was basically unavailable as it would leave at times that would make me either too early or too late. Several times there were no service members at the area I needed them (restaurant and front desk). But everything else, including the room, facilities, niceness of staff, etc. was excellent. 15 August 2014
Rated 5.0 out of 5.0 by great stay Our family always stay at a HI when traveling. From the moment we checked in, the staff greats you with a friendly, helpful manner. If you see any staff in the elevator, hall etc. you are greeted with a hello and a smile. The rooms and all parts of the hotel are fresh and clean. You truly feel like you are on vacation when you stay at the HI.. 13 August 2014
Rated 4.0 out of 5.0 by Good location, comfortable Good location, easy walk up Delaware to the Albright Knox, the park, and other sites. Easy walk back down Elmwood shopping and eating district. 11 August 2014
Rated 5.0 out of 5.0 by Overall Quality Stay The hotel was clean and comfortable. The front desk staff was fairly friendly and the bar/wait staff were very friendly and focused on customer service. Our room was clean and the bed was comfortable. The a/c unit worked, but not the best and took a little while to cool the room to a comfortable temperature at night. Overall, we would stay here again especially since the proximity to the Anchor Bar was perfect. 11 August 2014
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