Rated 4.3 out of 5 by 257
Rated 4.0 out of 5.0 by Larry202 Just an ordinary Holiday inn hotel
As ihg gold member, I have searched IHG hotels close to universal studio for vacation with three families and picked up this hotel eventually. The location is good and there is a bunch of restaurants by walking distance.
Please just do not take a high floor room facing to elevated way which is noisy at night.
23 July 2014
Rated 4.0 out of 5.0 by Business traveler 54 Good value
Stay here often for business. very comfortable. Staff very polite and hospitable. everyone from desk staff to room attendants are always greeting you and asking if your stay is well. I will be continuing to stay when in town for business. One note good and not so good. Every room I have stayed in has small issues like the toilet paper dispenser being loose and falling out of the wall. The towel bar falling off the wall, the showers curtain rod almost falling off the wall. the tub spout gushing water when the shower water transfer is pulled. (good part) Yet every time I politely mentioned any thing to the desk staff there was an engineer right there to fix it immediately. so if there is a small issue don't hesitate to mention it and it will get taken care of immediately. That is the definition of true customer service. Last only thing I can say is a concern is the shower heads are so full of hard water deposits they spray every direction except at you. They need to all be serviced and cleaned. The engineering staff is not doing proper inspections. I still will stay here every time I am in town... Yet I think a good shower is a simple pleasure that should not be overlooked by staff.
22 July 2014
Rated 5.0 out of 5.0 by flo131 comfortable bed but pillows is too soft.
it was good accommodation for two not big enough for 4 adults senior citizen with only one bathroom.i really was looking for a two bedroom resort but due to busy season n short notice I was not able to get my request.so had to settled hotel units.good thing its only for 4 night.!!!!
21 July 2014
Rated 5.0 out of 5.0 by Lauren1216 Great location and excellent service!
I stayed here for business and was very pleased. All hotel staff were very friendly and helpful, even the several staff I passed in the hallways had smiles on their faces and said hello!
The location is great too - there are tons of good restaurants and cute shops, all within a 5 minute or less walk.
21 July 2014
Rated 5.0 out of 5.0 by door4444 Very enjoyable stay.
We were booked in a lower room, and upon check-in were moved to a higher floor than originally anticipated, which was what we had asked for but were not expecting. It was a really beautiful view. The Hotel is clean and modern, and the rooms are lovely. THE BEDS ARE COMFORTABLE! This is very important to me, as I have a bad back and most hotel beds keep me up all night. Not so here. We had a great stay.
18 July 2014
Rated 5.0 out of 5.0 by LBL13 LBL13
I have stayed at the hotel many times and have always been very satisfied..great service, comfortable beds and very helpful staff
18 July 2014
Rated 5.0 out of 5.0 by chrisa614311 Nice Hotel and Area
Comfortable and nice hotel but it could be perfect. Parking is available but inconvenient. Some staff need to be trained for customer service. They are a little bit unfriendly and cold.
15 July 2014
Rated 5.0 out of 5.0 Burbank Holiday Inn
I enjoyed my stay at the Burbank Holiday Inn on West Angelino. Extremely clean and safe. I would stay there again depending on the rates which are somewhat high but it is a wonderful place to stay.!!!!!!
14 July 2014