Rated 4.3 out of 5 by 558
Rated 1.0 out of 5.0 by TANUS BAD INFORMATION BY IHG WEB & HORRIBLE SERVICE IN THE DESK OF THE HOTEL
JULY 14th 2015.
1) I chose the hotel because in IHG web appeared as a room smoking hotel. It was not.
JULY 24th 2015.
2) I arived 11am, left my luggage in the front desk and asked to bring them to my rooms at 3pm, check in time.
3) Return to the hotel 11pm, so tired, my lugagge were not in my rooms nor in the front desk, and no body knows where they were. After 15 minutes my lugagge appeared. The told me that they couldnot brought my luggage to my rooms because they didnot chage the rooms to my credit card. However they did at 3.29pm.
4) I went shopping in the morning, when I return to the hotel they didnot allow us to go to our rooms, because we first MUST proove that we were guest of the hotel, even we had and showed our rooms (711 & 715) keys.
5) At night other guests made a party with a lot of noises and music at the hall in the 7th floor, I called to the front desk and 30 minutes later, no sooner, the noises and music just stopped.
6) When I left my room I found 3 boxex of pizas with leftover, just in front of my door.
First of all I would have never booked a room in that hotel if I would known it hadnot a smoking room, but in the preference of IHG WEB it appeared as a hotel with smoking room.
We had a horrible experience, i think is fair to ask a total or partial refund
July 29, 2015
Rated 3.0 out of 5.0 by 2015DM Make sure everything you discuss with service desk and when making reservations is in writing!!
Most of stay was fine. Concierge gentlemen always excellent service!! Was booked for an extended stay because my flight was later that evening--have done this in the past with previous stays. I usually pay a whole day's fee to do this arrangement. Made the arrangement when making the reservation and confirmed upon checking in that I was not leaving on the shuttle for the airport until 8:15. When I returned from my course on the last day, my room key was deactivated. They told me that there was never any arrangement, the hotel was booked and I had 30 minutes to get out of my room. I asked them what I was to do for the next 6 hours til my flight and why they were backing out of what they told me--they could care less, said there was no note in the computer and I spent 5 hours of this time sitting in the hotel lobby reading a book, until I went to the airport. Will never recommend this hotel to anyone!!!
July 29, 2015
Rated 5.0 out of 5.0 by Furn The Best
The employees were great, polite, try to help me and had always a smile on their face. The room was all redone with a gorgeous bathroom and very clean.
The location of the Hotel was the best since I did not have a car and it was in walking distance to the restaurants and stores.
I enjoyed my stay at the Holiday Inn
July 27, 2015
Rated 5.0 out of 5.0 by bbjohnson Great Service and great Location
first time here and it was great, has a restaurant and entertainment on the weekends.
24 hour front desk service, i will be back again.
July 26, 2015
Rated 5.0 out of 5.0 by gatita03 cama comoda
todo muy bien el hotel esta muy bonito la comida muy buena la atencion muy bien bonita decoracion
July 25, 2015
Rated 5.0 out of 5.0 by RON.24 OUTSTANDING SERVICE , LOCATION, AND GREAT ROOMS
THIS WAS THE BEST HOTEL I STAYED IN WHILE ON MY 15 DAY VACATION; THE LOCATION WAS GREAT TO GET AROUND IN LA, THE ROOMS WERE CLEAN, COMFORTABLE BEDS,(I HAD 2 QUEEN BEDS IN MY ROOM) CUSTOMER SERVICES WAS OUTSTANDING, ( THEY ALWAYS HAD TIME FOR ANY QUESTIONS YOU MIGHT HAVE AND THEY MADE YOU FEEL A EASE.) PARKING WAS GREAT AND RIGHT ACCROSS FROM THE HOTEL, CHECK IN AND OUT FAST AND EASY. THE HOTEL HAD EVERYTHING YOU COULD WANT, ENTERTAINMENT, DINING AREAS, AND EVERYTHING ELSE. THE HOTEL IS LOCATACTED IN A VERY NICE AREA, VERY QUITE, AND MANY SHOPS, AND RESTAURANTS; I WISH I COULD HAVE STAYED LONGER!!!
lOVED IT; RECOMMEND THIS HOTEL TO EVERY ONE WHO IS GOING TO LA.
July 25, 2015
Rated 2.0 out of 5.0 by Frank3n2 Bad Experience. Ruined Anniversary Night
Called in a Reservation on their site. The person worried about signing me up for their rewards program, misspelled my last name. Couldn't find my reservation. Suggested I go elsewhere. Every where else was full. 2 hours later, and it's now after midnight. Another employee offered to help. They found me. Within 5 minutes. Yay! Blamed it on the other desk people computers on having limited access. [ more like laziness and not caring ]. Our first Anniversary Night. Spoiled! No Romance when your upset and tired. Next time, I will go elsewhere. I also, never received an email. With my confirmation Number or info. But, they did send an email asking for my experience. Imagine that.
July 22, 2015
Rated 4.0 out of 5.0 by Kaister Business stay
Overall a good stay. The room was clean and larger than expected. (I had a suite). Room was quiet and everything worked as expected. Great location for restaurants, shopping, entertainment. The only downside was the pull out sofa sleeper. Like most sleeper-sofas, the mattress is horrible and really not fit to sleep on. There are many new products available now to correct this issue. I suggest the hotel invest in some memory foam sleeper-sofa mattresses in order to make that bed useful. Other than that one small issue, I highly recommend this hotel if you are staying in Burbank.
July 21, 2015