Rated 3.8 out of 5 by 182
Rated 4.0 out of 5.0 by HolidayInnGoer28 Great Service
This hotel had a pleasant customer service. Clean rooms and meeting rooms. Great food! In short, I had a most wonderful and pleasant stay at Holiday Inn Burlington!
15 October 2014
Rated 2.0 out of 5.0 by djbgirl72 Mediocre
First, I want to say that it wasn't one specific thing that made my experience mediocre, but several little things complied. Making it no worth the hassle. I am always amazed at hotels that do not have easily accessible electrical outlets in this day and age. I stayed at this location (and the Holiday Inn downtown Toronto which was a nightmare) for 3 weeks and in 2 of the rooms I had to pull the bed out from the wall to get to an outlet. I don't like moving my own bed at home, let alone some hotel. The only lamp with an electrical plug was on a desk across the room from the bed. For those who travel, you know your cell phone battery drains at a faster pace in different countries, so the ability to charge it next to you while sleeping is a necessity. Second, a lot of little inconveniences. The internet was down over one of the weekends, it was not fixed until that following Monday. A sign the hotel is unwilling to pay for a weekend service repair and would rather inconvenience the hotel guests. I put the quick breakfast request on my door, the next morning no breakfast and I discovered the sign was still hanging on my door. I dropped off my dry cleaning at night, I was told they would be in my room by 2 pm the next day. I get to my room at 6 pm, no clothes. Third, disloyalty program - 2 of the 3 weeks I was not asked about bonus points. One week I was upgraded automatically, one week was not offered and one week I asked but was denied. If you don't want to upgrade your loyalty members, just say it. I probably won't book at your hotel but at least I know what to expect. I will say the staff was very friendly. However, overall as a frequent traveler that stays weeks at a time in various locations, this type of inconsistency and inconvenience makes me say choose another hotel.
13 October 2014
Rated 5.0 out of 5.0 by mame21 Hockey Weekend
Fantastic hotel for your hockey team or any other team building sports! Lots to do in the atrium, or the pool! Kids had a blast playing pool, air hockey, driving arcade games and fooseball! We even brought mini sticks and they had a perfect area for them!!!
10 October 2014